Local Government Focus Day Western Australia

• Proactive Maintenance for Long-Term Value: Implement just-in-time maintenance strategies to preserve the condition and performance of $26 billion in council assets, reducing costly repairs and extending asset lifespans.
• Integrating Financial and Asset Management Systems: Leverage asset management systems to align financial planning with asset upkeep, ensuring timely fund allocation for maintenance and upgrades.
• Data-Driven Decision Making: Develop a comprehensive understanding of asset conditions and lifecycle needs to inform smarter funding strategies and maintain financial resilience.

• Improving product and service deliveries as citizens need and access to these services grows smarter with quicker access – the importance of continuous citizen engagement in service design
• Examining the correlation between simplicity in service delivery and citizen trust
• Balancing personalisation with privacy and security considerations

Elevating service delivery through maturity modelling, strategic planning and innovation.

Discover how local governments can revolutionise service delivery by adopting a unified digital identity and central self-service platform. Drawing insights from successful models like the Danish Citizen Portal that have enhanced efficiency and citizen engagement. This session will inspire councils to collaborate and leverage existing state platforms to streamline citizen access to services.

• The adoption of AI across councils to support service
• The need for business automation and workflow to support
• Facing the challenge of “doing more with less” while meeting community expectations for sound governance and agility

• How AI can drive innovative solutions to improve public services, problem-solving, and citizen engagement.
• Culture: How does technological innovation influence the workforce, workplace culture and employee engagement?
• Balancing innovation with data privacy, transparency, and fairness to ensure AI aligns with public trust and values.

Carissa Bywater

Director Corporate and System Services, City of Cockburn

Miriam Sanchez Blanco

Chief Technology Officer (CTO), City of Stirling

Glen Dougall

Chief Executive Officer, City of Fremantle

Alyce Higgins

Manager of Customer Engagement and Marketing, City of Swan