This event is now complete

Agenda |

Alberta 2025

Government Innovation Showcase Alberta

 Thursday, 09 Oct 2025
7:30AM

Registration & Networking

7:30 AM - 8:45 AM (75 mins)

8:45AM

Room 105 & 106

Welcome from Public Sector Network

8:45 AM - 8:55 AM (10 mins)

Andrew Jensen Co-Founder & Chief Partnerships Officer, Public Sector Network
8:55AM

Room 105 & 106

Opening Remarks from the Chair

8:55 AM - 9:05 AM (10 mins)

George Irwin Alberta Government and Public Sector Leader, Edmonton, PwC Canada
9:05AM

Room 105 & 106

Keynote

Alberta's AI Journey

9:05 AM - 9:35 AM (30 mins)

Sean Murphy Assistant Deputy Minister, Data and Content Management, Chief AI Officer, Ministry of Technology and Innovation, Government of Alberta
9:35AM

Room 105 & 106

Industry Insights

Harnessing Emerging Technologies and AI for a Digital Future

9:35 AM - 9:55 AM (20 mins)

Durga Kota Chief Technology Officer, Fujitsu North America, Inc.

  • From Generative AI to computer vision, explore how advanced technologies and AI are transforming public service
  • Discuss the current landscape of AI and GenAI in domains such as education, healthcare, transportation, and emergency management.
  • Review success stories of public services organizations around the world that are helping build a trusted society using advanced technologies and AI

9:55AM

Room 105 & 106

Keynote panel

Redesigning Public Services: Blending Innovation, Digital Engagement, and Design to Improve Outcomes

9:55 AM - 10:30 AM (35 mins)

Governments are reimagining how they deliver public services to meet the demands of a digitally connected, diverse, and discerning public. Today’s citizens expect not only efficiency and accessibility but also personalized and inclusive interactions through the digital channels they use daily.To meet these expectations, public sector leaders must integrate digital innovation, design thinking, and data-driven strategies with real-world collaboration and community partnerships.

This panel will explore how agencies can modernize service delivery by aligning technological tools with human-centred values—improving trust, responsiveness, and impact across all touchpoints.

  • Leverage digital tools and data to streamline and personalize services
  • Partner across sectors to reduce barriers and expand access
  • Embed design and lived experience into service planning
  • Adopt multi-channel strategies to engage diverse communities
  • Build trust through transparency and two-way digital communication
  • Develop scalable service models that adapt to changing needs
Wendy MacDermott
Chief Experience Officer, Department of Social Development, Government of New Brunswick
Scott Beeby
Executive Director, Central Logistics Branch, Service Alberta and Red Tape Reduction
Jocelyn Baker
Deputy Minister, Environment and Climate Change, Government of Manitoba
Alston Cha Moderator
Partner, Technology Advisory, Public Sector, PwC Canada
10:30AM
Industry Insights

Resilience by Design: Global Insights into Systems-Led Change

10:30 AM - 10:50 AM (20 mins)

Katie Monteith Partner, Customer Experience Transformation, PwC Canada

Across the globe, the transformation imperative in government is clear: the future demands personalized, proactive, and seamless public services. But while the destination is known, the path forward often isn’t. Too many transformation efforts stall—not because of lack of ambition, but because they haven’t built the conditions to withstand the inevitable headwinds of change. So what does it take to create those conditions? 

In this interactive keynote, we'll share insights from PwC’s global study of 300+ public sector transformation leaders across 25+ jurisdictions. She’ll unpack the critical success factors behind systems-led, human-centred change, preview early benchmarking results—including how Canada compares globally—and spotlight standout stories of governments leading the way. Anchored in PwC’s Resilient Transformation Model, this session offers a fresh look at global trends, leading practices, and what it takes to build transformation resilience. 

10:50AM

Expo Room 101 to 104

Morning Tea Break

10:50 AM - 11:30 AM (40 mins)

10:50AM

Expo Room 101 to 104

Tech Talk

Copilot Unplugged: From Chat to Enterprise AI

10:50 AM - 11:05 AM (15 mins)

Juliana Nunez Zuniga Microsoft Solutions Sales Specialist, Insight Canada

Copilot Chat vs. M365 Copilot

  • Copilot Chat offers a free, secure web-based AI chat experience.
  • M365 Copilot provides deeper integration with Microsoft 365 apps and Graph data for personalized assistance

Agentic AI Capabilities

  • Users can build, manage, and pin agents.
  • Agents grounded on tenant Graph or third-party data are metered and billed separately

Enterprise Readiness & Security

  • Copilot Chat includes enterprise-grade data protection and IT admin controls.
  • Semantic Index and Microsoft Graph are essential for grounding responses securely

Use Cases & Demos

  • Real-world demos show how Copilot Chat supports sales, customer service, and IT operations.
  • Examples include summarizing meetings, generating code, and visualizing data with Code Interpreter

Insight's Copilot Adoption Services

11:10AM

Expo Room 101 to 104

Tech Talk

Harnessing Audio-Video Automation for Enhanced Public Safety Operations

11:10 AM - 11:25 AM (15 mins)

Mona Datt CEO, Loom Analytics
11:30AM

Room 108

Citizens, Services & Digital Modernization

Welcome from the Track Chair

11:30 AM - 11:40 AM (10 mins)

Chris Robinson Principal Architect, AOT Technologies
11:30AM

Room 105 & 106

Data, Analytics, & AI

Welcome from the Track Chair

11:30 AM - 11:40 AM (10 mins)

Curtis Nybo Director, Consulting Expert - Artificial Intelligence and Quantum Computing, CGI
11:40AM

Room 108

Keynote Citizens, Services & Digital Modernization

From Public Dollars to Public Good: Measuring the Value of Innovation Investments

11:40 AM - 12:00 PM (20 mins)

Deanne Langlois Executive Director - Planning, Performance and Reporting, Alberta Innovates

Innovation is vital to Alberta’s prosperity, but demonstrating its value is complex. Unlike infrastructure projects where results are immediate and visible, innovation unfolds over longer timelines and its outcomes are influenced by many interconnected factors. Tracing outcomes back to a single investment is rarely possible. This keynote will highlight common challenges and share how Alberta Innovates is developing a Value for Investment approach that balances accountability with the realities of long-term impact.

In this session, we will explore:

  • The time lag between investment and innovation impact.
  • Why measuring outcomes across diverse sectors requires both flexibility and consistency.
  • The tension between short-term accountability and long-term outcomes.
  • How Alberta Innovates is building a Value for Investment Framework to support transparent measurement and reporting.
  • Why shared stewardship — across government, researchers, entrepreneurs, and citizens — is essential.
11:40AM

Room 105 & 106

Fireside Chat Data, Analytics, & AI

The Strategic Power of Data Centres in Shaping Alberta’s AI Future

11:40 AM - 12:00 PM (20 mins)

Sean Murphy Assistant Deputy Minister, Data and Content Management, Chief AI Officer, Ministry of Technology and Innovation, Government of Alberta
Neil Vande Bunte Director, Investment Attraction - Technology and Innovation, Invest Alberta

Alberta’s investment in advanced data centres is not just about infrastructure—it’s about building the foundation for an AI-powered public sector and a more competitive economy. With new projects underway, the province is setting the stage for smarter services and broader economic impact.

This session will unpack the strategic value of data centres, highlighting how they’re enabling AI transformation in government while fueling growth across Alberta’s innovation ecosystem.

  • Unpack how new data centres are designed to support scalable, AI-ready environments
  • Understand how improved data infrastructure can transform government responsiveness and service delivery
  • Examine the economic ripple effects—jobs, investment, and innovation—these builds will catalyze
  • Discover how Alberta is positioning itself as a national leader in digital infrastructure
  • Learn what this means for future-ready government operations and resilient communities
12:00PM

Room 108

Industry Insights Citizens, Services & Digital Modernization

Breaking the Chains of Legacy IT App Debt: How RSM is Assisting Alberta’s Transformation

12:00 PM - 12:20 PM (20 mins)

Chris Wright Acting Executive Director, Business Technology Innovation
Chais McRae Director, RSM ServiceNow Practice
12:00PM

Room 105 & 106

Industry Insights Data, Analytics, & AI

You’ve met ChatGPT. Now Meet the AI That Gets Things Done

12:00 PM - 12:20 PM (20 mins)

Shelly Howard Sr. Partner Manager – Financial Services, AWS Canada
Keith Yim Lim Principal Solution Engineer, BMC Helix
  • Agentic AI
  • BMC Helix Agentic AI for ServiceOps multiplies productivity
  • BMC Helix supports your journey to best-in-class results
  • Global Business Support Transformation & HelixGPT
  • AWS and BMC Helix
12:20PM

Room 108

Keynote panel Citizens, Services & Digital Modernization

Knowing When Digital Transformation Is Effective

12:20 PM - 12:50 PM (30 mins)

Digital transformation has become a cornerstone of modern government, but success isn’t always easy to define. Beyond new platforms and portals, the real measure lies in whether transformation delivers outcomes that matter to citizens, staff, and partner organizations. This discussion will examine how to assess effectiveness across short- and long-term horizons, ensuring digital projects remain outcome-driven and sustainable.

This session will give you tools to apply new approaches on how you can measure progress, align partner outcomes with technology, and embed cultural readiness for lasting transformation.

  • Define digital transformation in practical, outcome-oriented terms
  • Measure effectiveness with both quantitative metrics and qualitative insights
  • Align partner priorities with digital initiatives to ensure shared success
  • Build organizational cultures that embrace change and avoid common pitfalls
Roberta Flis
Assistant Deputy Minister - Digital Design and Delivery Division, Ministry of Technology and Innovation, Government of Alberta
James McKee
Executive Director - Product and Delivery, Ministry of Technology and Innovation, Government of Alberta
Gabriel Potter
Director, Product and Delivery, Ministry of Technology and Innovation
Cole Cioran
Managing Partner II, Info-Tech Research Group
Chris Robinson Moderator
Principal Architect, AOT Technologies
12:20PM

Room 105 & 106

Keynote panel Data, Analytics, & AI

Driving Innovation Without Losing Momentum: How to Modernize Systems and Navigate Bureaucracy

12:20 PM - 12:50 PM (30 mins)

Public sector modernization efforts often face internal friction—from lengthy approvals to unclear roles and cautious risk cultures. This session will help you unlock progress by addressing these barriers without compromising integrity or oversight.

This session will give you tools to apply new approaches on how you can accelerate modernization, align stakeholders, and move forward with confidence inside complex structures.

  • Uncover hidden drivers of friction that slow down innovation and delivery
  • Clarify internal roles, mandates, and approval processes to streamline efforts
  • Apply risk-informed decision-making to push forward responsibly
  • Build momentum for change while maintaining accountability and trust
  • Strengthen internal alignment to support smarter, faster execution
Dorothy Eng
Chief Executive Officer, Code for Canada
Joel Agustin
Executive Director, Information Technology Services, Alberta Innovates
Pavel Medvedev
Principal Solution Engineer, Salesforce
Curtis Nybo Moderator
Director, Consulting Expert - Artificial Intelligence and Quantum Computing, CGI
12:50PM

Expo Room 101 to 104

Lunch Break

12:50 PM - 2:00 PM (70 mins)

1:20PM

Expo Room 101 to 104

Tech Talk

Connecting the Dots: Accelerating Public Sector Intelligence with Integrated Analytics

1:20 PM - 1:35 PM (15 mins)

Walie Aktary Customer Solution Lead, SAS

Public sector organizations face growing complexity in understanding relationships across diverse data sources/existing data models—from structured records to unstructured narratives. This session showcases how an end-to-end analytics platform, SAS Viya, can support investigations, research, and decision-making by revealing hidden connections and enabling scalable, repeatable workflows.

Unify and Visualize Diverse Data: Explore how dashboards and visual tools help uncover patterns across structured data (e.g., claims, transactions) and unstructured sources (e.g., inspection reports, case notes).

Extract and Resolve Key Entities: Use natural language processing to identify and link people, locations, accounts, and other entities across disparate datasets, enabling a more complete view of subjects and networks.

Assess Risk and Prioritize Action: Apply rules and predictive models to evaluate which entities or networks warrant further investigation, supporting triage and resource allocation.

Automate and Operationalize Investigative Workflows: Demonstrate how workflow tools streamline alert generation, case creation, and research activities across public sector domains —whether analyzing reports, monitoring compliance, or uncovering complex relationships across data sources.

2:00PM

Room 108

Citizens, Services & Digital Modernization

Welcome back from Chair

2:00 PM - 2:05 PM (5 mins)

George Philip Founder & Director, AOT Technologies
2:00PM

Room 105 & 106

Data, Analytics, & AI

Welcome back from Chair

2:00 PM - 2:05 PM (5 mins)

Curtis Nybo Director, Consulting Expert - Artificial Intelligence and Quantum Computing, CGI
2:05PM

Room 108

Fireside Chat Citizens, Services & Digital Modernization

Driving Innovation by Focusing on the People

2:05 PM - 2:25 PM (20 mins)

Tanja Pavelic Acting Executive Director - Business Services, Alberta Justice
Murray McKay Director, Enterprise Change Management Office, Department of Justice, Government of Alberta

Organizational change efforts and unanticipated disruptions in our work environments will often promise transformation—but the real shift starts with people, the ground-floor view. From varying leadership styles and complex team dynamics to communication gaps and diverse personality preferences, human factors are often the biggest influence on whether innovation efforts stall or succeed.

This fireside chat offers us reminders in what specifically is driving the show here. That is:

  • Reminders in how we can address transformational efforts with intention,
  • Navigate human complexity with empathy,
  • Center real human needs when it comes to planned and unanticipated changes and disruptions in our work environments.
  • We will reflect on the real-life messiness of change and how to work through it with focus, intention, customization and consistency.
2:05PM

Room 105 & 106

Keynote Data, Analytics, & AI

Creating an Intelligent Automation Program: A Roadmap to Success in 2026

2:05 PM - 2:25 PM (20 mins)

Jesse Tutt Program Director – Intelligent Automation, Alberta Health Services

Alberta Health Services has saved over 250 years of manual work through intelligent automation—this session unpacks how they did it. Learn the top 20 steps to build a program that’s strategic, sustainable, and scalable from day one.

This session will give you a clear roadmap to accelerate automation success in your organisation and apply new approaches on how you can drive measurable value, manage risk, and embed automation across teams.

  • Set a clear vision and define measurable goals for automation success
  • Establish a governance model that enables growth and oversight
  • Select high-impact use cases that maximize ROI from the start
  • Navigate risk, ethics, and privacy committees with confidence
  • Embed change management and scalability into every phase of your program
2:25PM

Room 108

Keynote Citizens, Services & Digital Modernization

Optimizing Operational Efficiency Through Finance System Modernization

2:25 PM - 2:50 PM (25 mins)

Ken Klassen Vice President Corporate Services & Chief Financial Officer, Shared Health - Manitoba

Manitoba’s journey to modernize its finance systems offers a rare behind-the-scenes look at the strategy, investment, and impact of shifting a provincial level financial system. From capital decisions to long-term resourcing, this transition reveals the real costs—and gains—of taking control of your financial tech stack.

This session will unpack the considerations and trade-offs involved in software licensing, capital investment, and internal team structures, so you can apply new approaches on how you manage, scale, and fund future transformation.

  • Evaluate the financial and strategic trade-offs in moving to a provincial system that attempts to address a wide variety of user needs
  • Understand the full lifecycle costs of system modernization, including hidden operational impacts
  • Explore how licensing and ownership affect long-term budget planning
  • Assess the impact of finance system changes on internal team structures and resourcing
  • Learn how to align finance modernization with broader modernization strategies
2:25PM

Room 105 & 106

Keynote Data, Analytics, & AI

Data to Insights: Igniting AI with Strategic Data Products

2:25 PM - 2:45 PM (20 mins)

Dony Alex Director – Data Centre of Excellence, Ministry of Technology and Innovation, Government of Alberta

Transform data into AI-driven insights with strategic data product management. This keynote explores navigating robust data management, contextual enrichment, and generative AI to deliver on-demand insights, enabled by invisible governance for scalable, enterprise-wide impact.

This session will help you consider new approaches on how you can move from raw data to powerful AI outcomes:

  • Transform siloed government data into AI-ready products through strategic management and governance frameworks that enable intelligent public services.
  • Build semantic data architectures that understand relationships and  context, creating foundations for effective government AI applications.
  • Enhance productivity through reusable data assets
  • Optimize domain-led ownership to reduce bottlenecks
  • Balance the tension between control (shift left) and experimentation (shift right)
2:45PM

Room 105 & 106

Industry Insights Data, Analytics, & AI

Fuel AI Agents with AI Ready Data

2:45 PM - 3:05 PM (20 mins)

Lawrence Smith Solution Architect, Informatica

This presentation examines the key principles of Responsible, Relevant, and Robust AI within data governance. It highlights how ethical practices, alignment with organizational goals, and resilient AI system design work together to ensure AI is fair, transparent, compliant, and reliable. Attendees will learn practical strategies to implement governance frameworks that promote accountability, trust, and sustainable AI deployment across their organizations.

2:50PM

Room 108

Panel discussion Citizens, Services & Digital Modernization

Rethinking Digital & Tech Sovereignty: A New Strategy for Canadian Innovation and Resilience

2:50 PM - 3:35 PM (45 mins)

Canada’s growing dependence on foreign technologies—particularly from the U.S.—raises pressing questions about long-term digital resilience, economic autonomy, and national security. In this moment of global instability, there is a critical opportunity to take a strategic pause and rethink how we approach procurement, infrastructure, and innovation to better serve Canadian interests. From data center ownership to AI adoption, the time is now to develop a collective, forward-thinking strategy that empowers local technology ecosystems.

This session will help you apply new approaches on how you can champion Canadian-built solutions, strengthen long-term digital sovereignty, and lead behavioral change across government and industry.

  • Rethink procurement frameworks to favour Canadian-made technologies and innovation
  • Explore how sovereign data centres can increase trust, control, and national alignment
  • Investigate the structural reasons for Canada’s limited tech ecosystem and how to fix them
  • Examine how global supply chain shifts and tariffs can unlock opportunities for local innovation
  • Promote a shared responsibility across sectors to adopt a “buy local” mindset and drive systemic change
David Almond
Associate Vice President Information Systems and Chief Information Officer, MacEwan University
Barb Carra
President and CEO, Cybera
Shankar Sethuraman Facilitator
Principal Architect, AOT Technologies
3:05PM

Room 105 & 106

Panel discussion Data, Analytics, & AI

Establishing AI Thought Leadership Across Government: Alberta’s AIM Pilot

3:05 PM - 3:35 PM (30 mins)

Alberta’s Ministry of Technology and Innovation is setting the pace with its new AI Maximalists (AIM) pilot—a bold initiative designed to cultivate internal AI champions and push the boundaries of innovation in the public sector. As governments everywhere wrestle with responsible AI adoption, Alberta is investing in expertise, leadership, and collaboration to lead with confidence.

This session will explore the AIM program’s early vision, goals, and how it’s shaping a forward-looking AI strategy—featuring voices from the program’s first sprints sharing practical lessons and early outcomes.

  • Understand the strategic drivers behind Alberta’s AI Maximalists pilot
  • Explore how AIM is identifying and empowering internal AI leaders
  • Examine how public trust and ethical guardrails are embedded from day one
  • Learn how Alberta is positioning itself as a national AI thought leader

Julie Lovell
Team Mentor - AI Maximalist Operations, Ministry of Technology and Innovation, Government of Alberta
Zoran Mijajlovic
Senior Manager Platform Enablement, Ministry of Technology and Innovation, Government of Alberta
Kayla Baretta
Director, Product & Delivery and AIM Team Lead, Ministry of Technology and Innovation, Government of Alberta
Mykola Holovetskyi
AI Architect, Ministry of Technology and Innovation, Government of Alberta
Curtis Nybo Moderator
Director, Consulting Expert - Artificial Intelligence and Quantum Computing, CGI
3:35PM

Room 108

Citizens, Services & Digital Modernization

Closing Remarks

3:35 PM - 3:45 PM (10 mins)

3:35PM

Room 105 & 106

Data, Analytics, & AI

Closing Remarks

3:35 PM - 3:45 PM (10 mins)

3:45PM

Expo Room 101 to 104

Networking Reception

3:45 PM - 4:45 PM (60 mins)

Questions?

See our FAQs or get in touch