Agenda

Wed 09 Apr 2025

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7:30AM

Registration and Networking Breakfast

7:30 AM - 8:30 AM (60 mins)

8:30AM

Welcome from the Public Sector Network

8:30 AM - 8:40 AM (10 mins)

8:40AM

Welcome from the Chair

8:40 AM - 9:00 AM (20 mins)

9:00AM
Keynote

Advancing Digital Government in Virginia: AI, Data Integration, and Tools for Enhanced Citizen Services

9:00 AM - 9:20 AM (20 mins)

Robert (Bob) Osmond Commonwealth Chief Information Officer, Virginia IT Agency

  • How is Virginia utilizing AI to streamline public sector processes and enhance service delivery, and what have been the most significant benefits of these AI integrations?
  • In what ways is Virginia leveraging data to drive decision-making and improve operational efficiency, and what challenges has the state faced in managing and analyzing large volumes of data?
  • Can you provide examples of how the Central Permit Transparency initiative has transformed the permitting process for businesses and citizens in Virginia?
  • How does Virginia’s digital government strategy incorporate advanced networking and messaging layers to ensure seamless communication and integration across various agencies and services?
  • What tools and technologies is Virginia adopting to enhance citizen services, and how are these tools improving the overall user experience for residents?
9:20AM
Industry Insights

Improvement in Customer Experience

9:20 AM - 9:40 AM (20 mins)

9:40AM
Keynote

Estonia’s Digital Revolution: Building a Secure, Inclusive, and Innovative Digital Society

9:40 AM - 10:00 AM (20 mins)

Nele Leosk Ambassador for Digital Affairs, Ministry of Foreign Affairs of Estonia

  • How did Estonia build the foundations of a secure digital society, and what lessons were learned along the way?
  • In what ways has Estonia addressed digital inclusivity, ensuring access and equity across all social groups?
  • How does Estonia balance innovation in digital services with robust data privacy and cybersecurity measures?
  • Can you share examples of how Estonia’s public and private sectors collaborate to drive digital transformation?
  • What emerging technologies or strategies is Estonia adopting to maintain its position as a global leader in digital governance?
10:00AM
Panel discussion

Navigating Ethical Challenges in AI: Leadership Strategies for Managing Data, Organizational Change, and Team Preparedness in Public Services

10:00 AM - 10:30 AM (30 mins)

  • How is the public sector addressing ethical concerns in AI implementation, particularly in balancing transparency and data privacy in public services?
  • What leadership strategies are public sector organizations using to prepare teams for AI-related organizational changes?
  • How can public sector organizations prepare for the ethical and data management challenges of future AI implementation?
  • How are public sector agencies collaborating to create a unified approach to ethical AI and data management?
10:30AM

Morning Coffee Break

10:30 AM - 11:00 AM (30 mins)

11:00AM
DATA, AI, & IT Modernization Track

Welcome from the Track Chair

11:00 AM - 11:20 AM (20 mins)

11:00AM
Digital Services & Customer Experience Track

Welcome from the Track Chair

11:00 AM - 11:20 AM (20 mins)

11:20AM
Keynote DATA, AI, & IT Modernization Track

Transforming Policy through Data-Driven Decisions and Collaboration

11:20 AM - 11:40 AM (20 mins)

Marcus Thornton Deputy Chief Data Officer, Virginia Office of Data Governance and Analytics (ODGA)
11:20AM
Keynote Digital Services & Customer Experience Track

Navigating Digital Transformation in Public Sector Healthcare

11:20 AM - 11:40 AM (20 mins)

Suresh Soundararajan Chief Information Officer, Virginia Department of Health
11:40AM
Industry Insights DATA, AI, & IT Modernization Track

AI for Enhanced Public Safety and Emergency Response

11:40 AM - 12:00 PM (20 mins)

11:40AM
Industry Insights Digital Services & Customer Experience Track

Mobile Government Services: Enhancing Accessibility

11:40 AM - 12:00 PM (20 mins)

12:00PM
Keynote DATA, AI, & IT Modernization Track

Unlocking the Future of Public Procurement: Leveraging Electronic Systems for Transparency, Efficiency, and Strategic Value

12:00 PM - 12:20 PM (20 mins)

Pam Stephenson Director, Information Systems and Services, Virginia Department of General Services

  • How can electronic procurement systems enhance transparency and accountability in government spending?
  • In what ways do these systems streamline operations and reduce costs for public agencies?
  • How can e-procurement platforms foster innovation and collaboration with vendors?
12:00PM
Keynote Digital Services & Customer Experience Track

Breaking Apart Bureaucracy: Agility, Innovation, and Transformation

12:00 PM - 12:20 PM (20 mins)

Mitch Melis Commissioner, Virginia Employment Commission (VEC)
12:20PM
Industry Insights DATA, AI, & IT Modernization Track

Innovations in Government Procurement of AI Solutions

12:20 PM - 12:40 PM (20 mins)

12:20PM
Industry Insights Digital Services & Customer Experience Track

Digital Transformation and e-Government Services

12:20 PM - 12:40 PM (20 mins)

12:40PM
Panel discussion DATA, AI, & IT Modernization Track

IT Modernization: Building a Future-Ready Government Infrastructure

12:40 PM - 1:10 PM (30 mins)

Zacc Allen
Chief Information Officer, Virginia Department of Corrections
Brian Wolford
Director, Department of Professional & Occupational Regulation
Ronnie Levine
Chief of Technology and Innovation, Virginia Department of Emergency Management
12:40PM
Panel discussion Digital Services & Customer Experience Track

Fostering Strategies for Digital Inclusion and Bridging the Digital Divide

12:40 PM - 1:10 PM (30 mins)

Tamarah Holmes Director and Program Manager, Virginia Appalachian Regional Commission Program (ARC) and Virginia Department of Housing and Community Development (DHCD)
Sylvester Hubbard III Application Development & Support Manager, Virginia Department of Corrections
1:10PM

Lunch and Networking

1:10 PM - 2:10 PM (60 mins)

2:10PM
Keynote

Connecting the Commonwealth: Innovations and Partnerships to Expand Broadband Access Across Virginia

2:10 PM - 2:30 PM (20 mins)

Tamarah Holmes Director and Program Manager, Virginia Appalachian Regional Commission Program (ARC) and Virginia Department of Housing and Community Development (DHCD)

  • How are public-private partnerships helping expand broadband access in rural Virginia?
  • How is Virginia leveraging state and federal funds to bridge the digital divide?
  • What are the main infrastructure challenges, and which technologies are helping overcome them?
  • What policies or regulatory changes could accelerate broadband expansion in underserved areas?
  • How is Virginia ensuring that broadband access leads to meaningful digital inclusion and benefits for all communities?
2:30PM
Roundtables

Split into specialized conversation areas and join engaging discussions to dive deeper into your innovation priorities

2:30 PM - 3:30 PM (60 mins)

3:30PM
Keynote

Data as a Strategic Asset: Driving Innovation Through Cross-Agency Data Collaboration

3:30 PM - 3:50 PM (20 mins)

Ken Pfeil Chief Data Officer, Commonwealth of Virginia

  • What are the key steps agencies can take to move from siloed data systems to a more integrated, collaborative data ecosystem?
  • How can agencies balance the need for data sharing with the critical importance of protecting sensitive information, privacy, and ensuring ethical data use?
  • What role do advanced technologies such as AI, machine learning, and cloud platforms play in enabling more effective data collaboration across government agencies?
  • Can you provide examples where cross-agency data collaboration has led to innovative, data-driven solutions that significantly improved public services or policy outcomes?
  • What governance structures and policies need to be in place to support long-term, sustainable, and secure data sharing across agencies, while ensuring transparency and accountability?
3:50PM
Industry Insights

Enhancing Citizen Engagement through Digital Platforms

3:50 PM - 4:10 PM (20 mins)

4:10PM
Panel discussion

Building a Resilient and Innovative Public Service Workforce

4:10 PM - 4:40 PM (30 mins)

Paul Corbett Cormal
Chief Technology Officer, Assistant Superintendent – Data, Research, and Technology, Virginia Department of Education
Antonio Villafana
Chief Information Officer, Department of Human Resource Management
Melinda Stewart
Chief Information Officer, Virginia State Corporation Commission
4:40PM
Keynote

Public Sector Procurement: Leveraging AI, Data Analytics, and Digital Platforms for Smarter Government Purchasing

4:40 PM - 5:00 PM (20 mins)

5:00PM
Keynote

Building a Digital Future: Insights from London's Digital Transformation

5:00 PM - 5:20 PM (20 mins)

Theo Blackwell Chief Digital Officer, Greater London Authority

  • What are the key lessons learned from London’s digital transformation efforts?
  • How has data analytics improved public services in London?
  • What strategies has London used to make digital services more accessible for all?
  • How have partnerships supported London’s digital initiatives?
  • What role does citizen feedback play in shaping London's digital projects?
5:20PM

Closing Remarks from the Chair & Networking

5:20 PM - 5:40 PM (20 mins)

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