Wed 28 May 2025
View event detailsRegistration and Coffee
8:00 AM - 8:45 AM (45 mins)
Welcome from Public Sector Network and Acknowledgement of Country
8:45 AM - 8:55 AM (10 mins)
Welcome from the Chair
8:55 AM - 9:00 AM (5 mins)
Ministerial Address
9:00 AM - 9:20 AM (20 mins)
Sharing Global Trends in Government Digital Transformation and How Victoria Can Adapt
9:20 AM - 9:40 AM (20 mins)
From Vision to Impact: Driving Public Service Innovation in Victoria
9:40 AM - 10:00 AM (20 mins)
- Providing strategic direction for the next 5-years of innovation and transformation in Victoria
- Scaling Victorian Public Service capabilities to thrive in a post-COVID era – what key factors must be considered?
- Evolving strategies and frameworks to allow for actionable innovation
Implementing Next-Gen AI to Grow the Victorian Public Service
10:00 AM - 10:20 AM (20 mins)
Visionary Leaders’ Panel: Future-Proofing Public Services: Digital Priorities and the Road to 2030
10:20 AM - 10:50 AM (30 mins)
- Laying out the roadmap for the public service’s digital transformation – are we on target?
- Fostering innovation within the public service – how does innovation drive productivity?
- Looking into digital projects in the pipeline – how will these evolve the public service over the next 5 years?
- Future proofing citizen-centric experiences – what is the vision for citizens when it comes to connecting them with government services?
Morning Tea in the Expo
10:50 AM - 11:30 AM (40 mins)
Welcome from the Stream Chair
11:30 AM - 11:40 AM (10 mins)
Welcome from the Stream Chair
11:30 AM - 11:40 AM (10 mins)
Welcome from the Stream Chair
11:30 AM - 11:40 AM (10 mins)
Welcome from the Stream Chair
11:30 AM - 11:40 AM (10 mins)
International Keynote: Designing a Digital Technology Roadmap | A Perspective from Stats NZ
11:40 AM - 12:00 PM (20 mins)
- Mapping key requirements to enable connected digital services – what does Stats NZ’s digital journey over the next 5-years look like?
- Identifying current challenges in connecting services with customers
- Sharing the vision – what does a digitally driven Stats NZ look like?
Government Keynote: Establishing Robust Data Ecosystems to Govern an Automated Environment
11:40 AM - 12:00 PM (20 mins)
- Laying out the role of data in a government digital transformation strategy
- Discussing strategies for ensuring data quality, privacy, and security in an automated environment
- Providing insights into best practices for building and maintaining these ecosystems
Interstate Perspective: Government Keynote: Driving Innovation for Western Australia Through Technology Transformation
11:40 AM - 12:00 PM (20 mins)
- Upscaling Western Australia’s public service technology to deliver efficient services
- Looking at the potential for improved and enhanced digital infrastructure to foster collaboration
- Moving away from legacy and traditional systems
- Getting the buy-in from leadership to enable more efficient operations to improve digital infrastructure
Keynote: Designing a Workforce Roadmap for the Future
11:40 AM - 12:00 PM (20 mins)
- Crafting a recruitment strategy that reflects the next generation of employees – what are the considerations for a workforce that will predominantly be comprised of Gen Z?
- How to breach the time period between increased levels of retirement with a competitive employment market
- Understanding the key decisions that need to be made now for a more effective workforce for tomorrow
Enabling Citizens: Advancing Digital Services to Enhance Customer Satisfaction in Victoria
12:00 PM - 12:20 PM (20 mins)
Harnessing Data Intelligence: Innovations in Analytics and AI for Enhanced Governance in Victoria
12:00 PM - 12:20 PM (20 mins)
The Role of Digital Infrastructure in Enabling an Agile and Secure Public Service in Victoria
12:00 PM - 12:20 PM (20 mins)
Building Future-Ready Teams: Strategies for Strengthening Workforce Skills and Capability in Victoria
12:00 PM - 12:20 PM (20 mins)
Panel: Pushing the Vision of Digitally Connected Services for Citizens Forward
12:20 PM - 12:50 PM (30 mins)
- Shedding light on how customer experience has evolved since the journey to digitally connected services has been set out – how far have we come and how far do we have to go?
- Identifying the current challenges that exist – what are the missing pieces in connecting government with customers?
- Discussing innovative solutions and technologies for improving digital services
Panel: Elevating Customer Experiences with the Data, Analytics, and AI Trifecta
12:20 PM - 12:50 PM (30 mins)
- How can we leverage data to provide end-to-end digital services for everyone in Victoria?
- What are the key pain points in providing accessible government services?
- Where are the biggest opportunities and use cases to leverage AI for service delivery?
Panel: Empowering Next Generation Public Sector: Transforming Victorian Public Sector Through Technology
12:20 PM - 12:50 PM (30 mins)
- Highlighting the critical importance of technological transformation in the Victorian Public Sector
- Developing a comprehensive understanding of the strategic roadmap for upgrading technologies used by the Victorian Public Service
- Identifying challenges and barriers to IT transformation and cloud adoption – what are the solutions to overcome them?
Panel: Teams, Talent and Diversity: How to Recruit, Retain and Build Top Teams
12:20 PM - 12:50 PM (30 mins)
- Sharing the reality of (tech) skills shortage in Victoria
- Partnerships: What are the opportunities for collaboration between the tertiary and public sectors to foster and grow the talent pipeline?
- Employee Value Proposition: How can the Victorian Government build its EVP to attract and retain talent from job ads to employee development?
- Getting the balance right: how can the Victorian public sector utilise tech resources and human resources to improve workflows
Lunch in the Expo
12:50 PM - 2:00 PM (70 mins)
Welcome Back from Chair
2:00 PM - 2:05 PM (5 mins)
Welcome Back from Chair
2:00 PM - 2:05 PM (5 mins)
Welcome Back from Chair
2:00 PM - 2:05 PM (5 mins)
Welcome Back from Chair
2:00 PM - 2:05 PM (5 mins)
Fireside Chat: Simplifying CX for Victorians
2:05 PM - 2:25 PM (20 mins)
- Breaking down customer experience silos – what is it that our customers truly expect from Government?
- How can you cater to all customers and overcome their barriers?
- Aligning customer needs with Government services – what is the most efficient way to communicate or provide the customer with what they require?
Government Case Study Keynote: Harnessing Data and AI Capabilities Within the Department of Transport and Planning to Enhance Service Delivery
2:05 PM - 2:25 PM (20 mins)
- Sharing insights on how the Department of Transport is using data capabilities in driving decisions relating to infrastructure
- Diving into key strategic areas of focus as the Department of Transport revamps their open data platform – what does this roadmap look like?
- Discussing other functionalities that are assisting the Department of Transport in improving traffic congestion for Victorians
Fireside Chat: Sharing Insights into Optimising Hybrid Cloud Environment for Efficiencies
2:05 PM - 2:25 PM (20 mins)
- Examining robust governance frameworks tailored for government cloud environments to mitigate risks and ensure compliance with regulatory standards
- Employing optimisation techniques to maximise cloud resources and minimise costs
- Assessing challenges encountered in practicing cloud/multi-hybrid cloud adoption within government agencies
Interstate Perspective: Fireside Chat: Psychological Safety and Wellbeing as an Enabler of Employee Engagement
2:05 PM - 2:25 PM (20 mins)
- Exploring DCS’ strong engagement results and the role wellbeing and inclusion programs and strategies play
- Balancing physical and psychological employee safety needs across a wide portfolio and remit
- The role of leadership and its impact on employee engagement
Leveraging Tech Disruption to Elevate Customer Experience
2:25 PM - 2:45 PM (20 mins)
Building a Secure and Ethical AI Framework
2:25 PM - 2:45 PM (20 mins)
From Zero to Hero: Driving Capabilities Through Hybrid Cloud Infrastructure
2:25 PM - 2:45 PM (20 mins)
Driving Employee Engagement and Employee Experience Through Digital Transformation
2:25 PM - 2:45 PM (20 mins)
Government Interactive: Balancing Digital Capability Versus Digital Resources
2:45 PM - 3:15 PM (30 mins)
Join an engaging debate-style session designed to spark lively discussions and encourage audience participation. Led by an expert facilitator, this session will dive deep into the topic at hand, prompting thought-provoking exchanges among peers. You'll have the opportunity to actively contribute your insights, ask questions, and engage in spontaneous discussions with fellow participants, creating a collaborative and insightful experience.
Government Interactive: Designing Ethical AI: Balancing Innovation and Accountability
2:45 PM - 3:15 PM (30 mins)
Join an engaging debate-style session designed to spark lively discussions and encourage audience participation. Led by an expert facilitator, this session will dive deep into the topic at hand, prompting thought-provoking exchanges among peers. You'll have the opportunity to actively contribute your insights, ask questions, and engage in spontaneous discussions with fellow participants, creating a collaborative and insightful experience.
Government Interactive: Barriers and opportunities for Digital Transformation in Victorian Government
2:45 PM - 3:15 PM (30 mins)
Join an engaging debate-style session designed to spark lively discussions and encourage audience participation. Led by an expert facilitator, this session will dive deep into the topic at hand, prompting thought-provoking exchanges among peers. You'll have the opportunity to actively contribute your insights, ask questions, and engage in spontaneous discussions with fellow participants, creating a collaborative and insightful experience.
Discussion would include insights into:
- What are the main barriers to digital transformation for Victorian public service?
- What are the enablers of digital transformation for Victorian public service?
- Where are we gaining momentum?
- What settings need to change to accelerate transformation?
- What are the inter-departmental collaboration opportunities to accelerate transformation across Victorian public service?
Government Interactive: Optimising Curriculum Modules to Equip the Future Workforce of the Victorian Public Sector | How can Public Service and Tertiary Collaborate to Equip the Talent Pipeline
2:45 PM - 3:15 PM (30 mins)
Join an engaging debate-style session designed to spark lively discussions and encourage audience participation. Led by an expert facilitator, this session will dive deep into the topic at hand, prompting thought-provoking exchanges among peers. You'll have the opportunity to actively contribute your insights, ask questions, and engage in spontaneous discussions with fellow participants, creating a collaborative and insightful experience.
Enhancing Customer Experiences in a Digitally Connected Era | Overcoming Challenges to Accessibility
3:15 PM - 3:35 PM (20 mins)
Leveraging Generative AI for Victorian Public Sector Innovation
3:15 PM - 3:35 PM (20 mins)
Delivering Scaled Technology Change Transformation
3:15 PM - 3:35 PM (20 mins)
Government Keynote: Driving Employee Growth: From Induction to Leadership: The Role of HR in Driving Employee Satisfaction
3:15 PM - 3:35 PM (20 mins)
- Strategising the employee lifecycle within your organisation – what does the employee roadmap from acquisition to exit look like?
- What are the collaboration opportunities between HR team and functional heads to retain and grow people across the organisation?
- Delving into the role of leadership in delivering impeccable employee experience
Interstate Perspective: Government Case Study: Driving Citizen-Centric Outcomes Through Digital Transformation | amica | Legal Services Commission of South Australia
3:35 PM - 3:55 PM (20 mins)
- Empowering Citizens – how amica is empowering people to resolve their own disputes
- Client Centric Design – putting citizens at the heart of transforming the way Government delivers services
- How technology such as Artificial Intelligence can improve access to justice
Government Case Study Keynote: How Analytics will Make Victorians the Healthiest People in the World
3:35 PM - 3:55 PM (20 mins)
- Data democratisation for patient outcomes
- Creating a whole of system view through data linkage
- Finding the spare dollars in a lean system
- True digital transformation through data, analytics and AI
International Government Keynote: Designing Japan’s Digital Transformation
3:35 PM - 3:55 PM (20 mins)
- Identifying opportunities for growth based on international perspectives – how is Japan creating international collaboration opportunities in achieving this?
- Understanding the role of modern technology in shaping Japan’s future policies
- Developing strategies in shaping Japan’s future
Government Case Study Keynote: Innovating Inclusion: Developing Technology Skills for Neurodivergent Talent and Growing your Talent Pipeline | Apollo Neurodivergent Program | Department of Home Affairs
3:35 PM - 3:55 PM (20 mins)
- Exploring the unique strengths and needs of neurodiverse individuals – how can the public service use this to fill some of the talent shortage gaps within their departments?
- Discussing the benefits of embracing a neurodiverse workforce
- Strategising to grow and assist your talent pipeline and supporting them with their learning, development, and upskilling opportunities
Panel: Putting the Focus on Digital Equity, Inclusion and Accessibility for Victoria
3:55 PM - 4:30 PM (35 mins)
- Highlighting government strategies and innovations for fostering digital equity
- Understanding the socio-economic and ethnic breakdown in Victoria
- Looking into industry initiatives that have successfully promoted digital inclusion
- Discussing the role of policy and government commitment in sustaining and scaling digital equity efforts
Panel: Harnessing Data-Driven Decision-Making in Government: Unlocking Collaboration, Governance, and Innovation
3:55 PM - 4:30 PM (35 mins)
- What role does data play in improving service delivery and making government more responsive to citizen needs?
- What are the primary obstacles to implementing data-driven decision-making in government departments, and how can they be overcome?
- How can public sector leaders make data a core asset for decision-making processes?
- How can different departments collaborate to ensure seamless data utilisation while maintaining data privacy?
- Can you share examples of successful cross-agency data initiatives?
Panel: Advancing Governance By Maturing your IT Strategy
3:55 PM - 4:30 PM (35 mins)
- Sharing key factors in enabling a growth strategy to mature your IT capabilities
- Shedding insights into the importance of the IT strategy in governance
- Discussing regulatory compliance, resource constraints, and cultural change
Panel: Sharing Insights into the Employee Life Cycle | Creating Thriving Environments for your Current Staff as well as New Talent
3:55 PM - 4:30 PM (35 mins)
- Understanding the needs and wants of your staff – old and new – What drives productivity and loyalty from your team towards your organisation?
- Providing opportunities to your teams to participate in key decision-making initiatives
- Growing your team by upskilling their (digital) capabilities
- Creating an inclusive work environment for your employees
Showcase Report - Chair
4:30 PM - 4:40 PM (10 mins)
Showcase Report - Chair
4:30 PM - 4:40 PM (10 mins)
Showcase Report - Chair
4:30 PM - 4:40 PM (10 mins)
Showcase Report - Chair
4:30 PM - 4:40 PM (10 mins)
Showcase Close
4:40 PM - 4:40 PM (0 mins)
Networking Drinks
4:40 PM - 5:40 PM (60 mins)
Ready to register?
Registration is free for government