Agenda

Tue 18 Mar 2025

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8:00AM

Registration and Networking Breakfast

8:00 AM - 8:50 AM (50 mins)

8:50AM

Welcome from Public Sector Network

8:50 AM - 9:00 AM (10 mins)

9:00AM

Welcome from the Chair

9:00 AM - 9:20 AM (20 mins)

9:20AM
Keynote

Welcome Address: The State of Tennessee: Challenges, Opportunities, and our Future

9:20 AM - 9:40 AM (20 mins)

Stephanie Dedmon Chief Information Officer, State of Tennessee

Tennessee's Chief Information Officer speaks to the 5 key focus areas of the state for technology and innovation, covering cloud, modernization, cybersecurity, digitial governmnet, and automation. How does the next phase of the State of Tennessee’s technology strategic vision look and what is the impact on it’s employees? 

  • What is currently setting Tennessee ahead of the crowd when it comes to innovation and transformation? How is Tennessee meeting the needs of citizens and meeting them where they are, while balancing the need for modernization?
  • Hear about the All-of-State approach to Cybersecurity and how the State is working to elevate the Cyber capabilities across all of Tennessee, identifying key risk areas and areas for shared gorwth.    
9:40AM
Industry Insights

How AI can take away some of the guesswork and strengthen our ability to service citizens efficiently

9:40 AM - 10:00 AM (20 mins)

10:00AM
Panel discussion

The Juggling Act: How to Balance Digital Trust, Enhanced Data-led Decision Making, Digital Transformation, and Service Delivery

10:00 AM - 10:30 AM (30 mins)

Tammy Wilson Chief Information & Digital Officer, Tennessee Valley Authority

- Managing the competing priorities of modernization of internal and external services, and ensuring those services are accessible and manageable for employees and citizens.

- How can government keep up with the rate of digital transformation change happening, and how does centering data and metrics enable this?

- Dig into opportunities that flourish with internal digital transformation that can lead to enhanced service delivery

-To what extent does digital trust help and hinder the progress governments can make when modernizing or exploring digital transformation opportunities?

10:30AM
Keynote

Jurisidictional Decision Making – How Federal Decisions are Impacting Tennessee’s Health Data Future

10:30 AM - 10:50 AM (20 mins)

Stephen Espy Chief Data Officer & Director of the Office of Informatics & Analytics, Tennessee Department of Health

- Hear about how the CDC’s dream of a National Health Information Exchange (HIE) is levelling up Tennessee’s understanding of the health of its citizens, and how this is enabling Tennessee state government partnerships to flourish.

- How did we get to this point? How / why is Health often the leader for data exchange, and how does this leadership manifest in Tennessee?

-Collaborating with partner agencies can be a blessing and a curse – why does this HIE ensure a positive outlook for both citizens, but also government collaboration?

10:50AM

Morning Coffee Break

10:50 AM - 11:20 AM (30 mins)

11:20AM
Industry Insights Digital Services and Citizen Experience

Welcome from the Track Chair

11:20 AM - 11:40 AM (20 mins)

11:20AM
Industry Insights Data, AI and IT Modernization

Welcome from the Track Chair

11:20 AM - 11:40 AM (20 mins)

11:40AM
Keynote Digital Services and Citizen Experience

Developing a Culture of Innovation: One Small Step

11:40 AM - 12:00 PM (20 mins)

Brian Cobb Chief Innovation Officer, Kentucky Airport

Kentucky Airport’s Chief Innovation Officer talks about their path to innovation that continues to push the boundaries of what’s possible for a micro-municipality.

- Learning about strategic outcomes to create efficiencies, and upskilling opportunities.

- How they established new revenue streams for the airport, new economic value for the region, and resiliency for both, all while contributing long term value across the aviation.

-Understanding why it's not always about the latest technology, but about mindfully shaping the future and strategizing for greatest impact.

11:40AM
Keynote Data, AI and IT Modernization

Tennessee’s Smart City: Increasing the capabilities of communities through Machine Learning in Chattanooga

11:40 AM - 12:00 PM (20 mins)

Aaron Welch Chief AI Officer and Director of IT Security, City of Chattanooga

- Learning how Chattanooga has embedded innovation into the city.

- How to enable your leadership to have the information needed to make great vendor decisions

- What makes the City of Chattanooga unique in how it sets deliverables?

- What is the difference between outcomes, and the discussion of outcomes

- What are the biggest challenges in rolling out such advanced AI and Machine learning?

12:00PM
Industry Insights Digital Services and Citizen Experience

Industry Insights

12:00 PM - 12:20 PM (20 mins)

12:00PM
Industry Insights Data, AI and IT Modernization

Industry Insights

12:00 PM - 12:20 PM (20 mins)

12:20PM
Panel discussion Digital Services and Citizen Experience

Addressing Digital Equity and Enabling Positive Community Outcomes in Tennessee

12:20 PM - 12:50 PM (30 mins)

Tennessee has around 7 million citizens, who are located across the state, with a extreme range across the population when it comes to digital access and knowledge.

- Hearing from State leaders about initiatives across service areas meeting citizens where they are and enriching Tennessee

- What is needed to enable Tennessee State Government to deliver innovative projects at community level.

- Increasing both the benefits and outcomes of these programs by leveraging data and analytics.

-Amplifying partnerships that serve government and citizens and workforce

12:20PM
Panel discussion Data, AI and IT Modernization

Eliminating Vulnerabilities: Legacy Applications and the Modernization of Tennessee’s services

12:20 PM - 12:50 PM (30 mins)

- Leveraging the power of AI and machine learning for better citizen outcomes

- Identifying challenges posed by legacy applications in today's cybersecurity landscape

- Facilitating best practice across government when managing cyber security threats and ensuring widespread understanding of driving factors into state cyber attacks

- How to balance system modernization while managing and securing legacy systems

- Developing strategies for tackling technical debt, security controls, zero-day attacks and fortification

12:50PM
Industry Insights Digital Services and Citizen Experience

Industry Insights

12:50 PM - 1:10 PM (20 mins)

12:50PM
Industry Insights Data, AI and IT Modernization

Industry Insights

12:50 PM - 1:10 PM (20 mins)

1:10PM
Keynote Digital Services and Citizen Experience

Benefitting from Modernization: A Tennessee Citizen’s Digital Experience with Commerce & Insurance

1:10 PM - 1:30 PM (20 mins)

What are the Department of Commerce & Insurance current priorities to enable a positive citizen’s journey through its digital services?

- Administering impactful services to citizens that improves engagement and streamlines delivery

- What lessons have been learnt while designing and implementing new citizen services?

-Building services that create ongoing impact and require minimal intervention or maintenance

1:10PM
Keynote Data, AI and IT Modernization

Data-led decision making and Modernization: How TennCare is doing it

1:10 PM - 1:30 PM (20 mins)

- Expanding Tennessee’s data management and governance for stronger service delivery

- What is needed to enable a data-centric government, keeping citizen experience at the forefront?

- Utilizing data analytics and big data to inform policy decisions, improve service delivery, and enhance transparency and accountability in government operations.

-What are the priorities both in resourcing and technology to ensure data-led decision-making culture can flourish?

1:30PM

Networking Lunch Break

1:30 PM - 2:30 PM (60 mins)

2:30PM
Roundtables

Interactive Roundtables

2:30 PM - 3:30 PM (60 mins)

3:30PM
Panel discussion

Tennessee’s Customer-Focused Government

3:30 PM - 4:00 PM (30 mins)

- How does Tennessee prioritizes Operational efficiency, and why this is a good thing for its workforce?

- Learn why Customer Focused Government is a priority for state leadership, and why it should be part of your everyday work. What is the purpose of CFG? And more importantly where is it going?

- Embedding customers (citizens) into the core of everything we do within Tennessee state government has impacts, and you’ll hear a lot about them today.

-Differentiating between CFG and Office of Evidence and Impact- how these departments are using data and metrics to tell the story of Tennessee and enable government to deliver more and provide more impact.

Grant Minchew
Deputy Chief Operating Officer, State of Tennessee
Christin Lotz
Director - Office of Evidence and Impact, Tennessee Department of Finance and Administration
Chris Fears
Director - Customer Focused Government, State of Tennessee
Adam Jarvis
Chief of Staff - Department of Finance and Administration, State of Tennessee
4:00PM
Industry Insights

Industry Insights

4:00 PM - 4:20 PM (20 mins)

4:20PM
Keynote

Estonia’s Digital Revolution: Insights from the Office of the Government Chief Data Officer

4:20 PM - 4:40 PM (20 mins)

Ott Velsberg Government Chief Data Officer, Republic of Estonia

  • What strategies and frameworks has the Government Chief Data Officer implemented to enhance Estonia’s digital governance, ensuring secure and efficient public services?
  • How is the Government Chief Data Officer addressing inclusivity to guarantee that digital services remain accessible and equitable for all social groups in Estonia, particularly in the face of rapid technological advancements?
  • In what ways is the office of the Chief Data Officer advancing digital innovation while maintaining Estonia’s reputation for robust data privacy and cutting-edge cybersecurity?
  • How does the Chief Data Officer foster collaboration between Estonia’s public and private sectors to accelerate digital transformation and maintain Estonia’s position as a global leader?
  • What emerging technologies and data strategies is the Government Chief Data Officer prioritizing to ensure Estonia remains a pioneer in digital governance and sustainable innovation?
4:40PM
Industry Insights

Closing remarks

4:40 PM - 4:50 PM (10 mins)

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