Tue 18 Mar 2025
View event detailsRegistration and Networking Breakfast
8:00 AM - 8:50 AM (50 mins)
Welcome from Public Sector Network
8:50 AM - 9:00 AM (10 mins)
Welcome from the Chair
9:00 AM - 9:20 AM (20 mins)
Welcome Address: The State of Tennessee: Challenges, Opportunities, and our Future
9:20 AM - 9:40 AM (20 mins)
Tennessee's Chief Information Officer speaks to the 5 key focus areas of the state for technology and innovation, covering cloud, modernization, cybersecurity, digitial governmnet, and automation. How does the next phase of the State of Tennessee’s technology strategic vision look and what is the impact on it’s employees?
- What is currently setting Tennessee ahead of the crowd when it comes to innovation and transformation? How is Tennessee meeting the needs of citizens and meeting them where they are, while balancing the need for modernization?
- Hear about the All-of-State approach to Cybersecurity and how the State is working to elevate the Cyber capabilities across all of Tennessee, identifying key risk areas and areas for shared gorwth.
How AI can take away some of the guesswork and strengthen our ability to service citizens efficiently
9:40 AM - 10:00 AM (20 mins)
The Juggling Act: How to Balance Digital Trust, Enhanced Data-led Decision Making, Digital Transformation, and Service Delivery
10:00 AM - 10:30 AM (30 mins)
- Managing the competing priorities of modernization of internal and external services, and ensuring those services are accessible and manageable for employees and citizens.
- How can government keep up with the rate of digital transformation change happening, and how does centering data and metrics enable this?
- Dig into opportunities that flourish with internal digital transformation that can lead to enhanced service delivery
-To what extent does digital trust help and hinder the progress governments can make when modernizing or exploring digital transformation opportunities?
Jurisidictional Decision Making – How Federal Decisions are Impacting Tennessee’s Health Data Future
10:30 AM - 10:50 AM (20 mins)
- Hear about how the CDC’s dream of a National Health Information Exchange (HIE) is levelling up Tennessee’s understanding of the health of its citizens, and how this is enabling Tennessee state government partnerships to flourish.
- How did we get to this point? How / why is Health often the leader for data exchange, and how does this leadership manifest in Tennessee?
-Collaborating with partner agencies can be a blessing and a curse – why does this HIE ensure a positive outlook for both citizens, but also government collaboration?
Morning Coffee Break
10:50 AM - 11:20 AM (30 mins)
Welcome from the Track Chair
11:20 AM - 11:40 AM (20 mins)
Welcome from the Track Chair
11:20 AM - 11:40 AM (20 mins)
Developing a Culture of Innovation: One Small Step
11:40 AM - 12:00 PM (20 mins)
Kentucky Airport’s Chief Innovation Officer talks about their path to innovation that continues to push the boundaries of what’s possible for a micro-municipality.
- Learning about strategic outcomes to create efficiencies, and upskilling opportunities.
- How they established new revenue streams for the airport, new economic value for the region, and resiliency for both, all while contributing long term value across the aviation.
-Understanding why it's not always about the latest technology, but about mindfully shaping the future and strategizing for greatest impact.
Tennessee’s Smart City: Increasing the capabilities of communities through Machine Learning in Chattanooga
11:40 AM - 12:00 PM (20 mins)
- Learning how Chattanooga has embedded innovation into the city.
- How to enable your leadership to have the information needed to make great vendor decisions
- What makes the City of Chattanooga unique in how it sets deliverables?
- What is the difference between outcomes, and the discussion of outcomes
- What are the biggest challenges in rolling out such advanced AI and Machine learning?
Industry Insights
12:00 PM - 12:20 PM (20 mins)
Industry Insights
12:00 PM - 12:20 PM (20 mins)
Addressing Digital Equity and Enabling Positive Community Outcomes in Tennessee
12:20 PM - 12:50 PM (30 mins)
Tennessee has around 7 million citizens, who are located across the state, with a extreme range across the population when it comes to digital access and knowledge.
- Hearing from State leaders about initiatives across service areas meeting citizens where they are and enriching Tennessee
- What is needed to enable Tennessee State Government to deliver innovative projects at community level.
- Increasing both the benefits and outcomes of these programs by leveraging data and analytics.
-Amplifying partnerships that serve government and citizens and workforce
Eliminating Vulnerabilities: Legacy Applications and the Modernization of Tennessee’s services
12:20 PM - 12:50 PM (30 mins)
- Leveraging the power of AI and machine learning for better citizen outcomes
- Identifying challenges posed by legacy applications in today's cybersecurity landscape
- Facilitating best practice across government when managing cyber security threats and ensuring widespread understanding of driving factors into state cyber attacks
- How to balance system modernization while managing and securing legacy systems
- Developing strategies for tackling technical debt, security controls, zero-day attacks and fortification
Industry Insights
12:50 PM - 1:10 PM (20 mins)
Industry Insights
12:50 PM - 1:10 PM (20 mins)
Benefitting from Modernization: A Tennessee Citizen’s Digital Experience with Commerce & Insurance
1:10 PM - 1:30 PM (20 mins)
What are the Department of Commerce & Insurance current priorities to enable a positive citizen’s journey through its digital services?
- Administering impactful services to citizens that improves engagement and streamlines delivery
- What lessons have been learnt while designing and implementing new citizen services?
-Building services that create ongoing impact and require minimal intervention or maintenance
Data-led decision making and Modernization: How TennCare is doing it
1:10 PM - 1:30 PM (20 mins)
- Expanding Tennessee’s data management and governance for stronger service delivery
- What is needed to enable a data-centric government, keeping citizen experience at the forefront?
- Utilizing data analytics and big data to inform policy decisions, improve service delivery, and enhance transparency and accountability in government operations.
-What are the priorities both in resourcing and technology to ensure data-led decision-making culture can flourish?
Networking Lunch Break
1:30 PM - 2:30 PM (60 mins)
Interactive Roundtables
2:30 PM - 3:30 PM (60 mins)
Tennessee’s Customer-Focused Government
3:30 PM - 4:00 PM (30 mins)
- How does Tennessee prioritizes Operational efficiency, and why this is a good thing for its workforce?
- Learn why Customer Focused Government is a priority for state leadership, and why it should be part of your everyday work. What is the purpose of CFG? And more importantly where is it going?
- Embedding customers (citizens) into the core of everything we do within Tennessee state government has impacts, and you’ll hear a lot about them today.
-Differentiating between CFG and Office of Evidence and Impact- how these departments are using data and metrics to tell the story of Tennessee and enable government to deliver more and provide more impact.
Industry Insights
4:00 PM - 4:20 PM (20 mins)
Estonia’s Digital Revolution: Insights from the Office of the Government Chief Data Officer
4:20 PM - 4:40 PM (20 mins)
- What strategies and frameworks has the Government Chief Data Officer implemented to enhance Estonia’s digital governance, ensuring secure and efficient public services?
- How is the Government Chief Data Officer addressing inclusivity to guarantee that digital services remain accessible and equitable for all social groups in Estonia, particularly in the face of rapid technological advancements?
- In what ways is the office of the Chief Data Officer advancing digital innovation while maintaining Estonia’s reputation for robust data privacy and cutting-edge cybersecurity?
- How does the Chief Data Officer foster collaboration between Estonia’s public and private sectors to accelerate digital transformation and maintain Estonia’s position as a global leader?
- What emerging technologies and data strategies is the Government Chief Data Officer prioritizing to ensure Estonia remains a pioneer in digital governance and sustainable innovation?
Closing remarks
4:40 PM - 4:50 PM (10 mins)