Government Innovation Showcase New South Wales 2026
Who will be there?
Share your case studies and collaborate with peers to ethically guide AI, integrate citizen feedback into policy, and lead cross-agency efforts for streamlined, inclusive government services.
- Guide ethical AI implementation within government for increased transparency and accountability.Integrate citizen feedback effectively into policy-making through digital platforms.
- Lead cross-agency collaborations to boost public service delivery efficiency.
- Promote resilient digital infrastructure that supports continuous innovation in public services.
- Adopt data analytics for smarter procurement decisions and cost-efficient government operations.
- Strategically bridge the digital divide to ensure equitable access to government services.
- Activate, build, and retain a solid connection with the citizen via digital innovation and intuitive service interactions
- Become better equipped to understand emerging citizen needs and promptly cater to these
- Design and deliver a simple, inclusive and accessible service that meets all needs and expectations
- Evolve Omnichannel: Avoid repetition in communication across channels
- Adopt emerging AI capabilities within the realm of CX
- Harness co-creation and user feedback to design smart, simple and connected services
- Balance digitisation and self-service with human connections: striking the X-factor within CX
- Identify when and where to deploy AI: exploring potential areas where AI practices can drive both operational efficiencies and innovations, building on SA’s existing strengths and capabilities.
- Achieve ROI on AI investments: explore how to democratise secure AI deployment and generative AI tools into everyday activity.
- Navigate privacy, regulation, and ethics to maintain public trust and adopt responsible and ethical AI practices.
- Unlock the potential of emerging AI capabilities to drive responsible, transparent, and explainable AI workflows, today and for the future.
- Activate modern data and analytics engineering: Accelerate trusted data delivery, continuous monitoring, and improvements to harness the full capability of your data and drive AI accuracy and impact.
- Advance the development and adoption of AI to maximise efficiencies in service delivery and CX
- Responsibly scale business-ready generative AI to deliver tangible and reliable business outcomes
Define your strategy for modernisation to achieve agility, resilience and innovation.
- Modernise legacy ICT infrastructure to support innovation agility and meet the needs of continued digital advancement
- Overcome persistent challenges associated with legacy system modernisation and minimise disruption to existing systems and processes
- Deliver scaled technology change transformation and unlock ICT as an enabler of change
- Build a flexible and adaptive ICT infrastructure to sustain agility and innovation
- Implement resilient network, cloud computing, and data centre strategies to strengthen government operations, ensuring scalability and reliability
- Unlock the potential of hybrid IT and Cloud and navigate complexities of its roll-out to drive further efficiencies and enhanced service capabilities
- Create the foundation to deploy more advanced AI technologies and information management uplift
2025 Featured Speakers
2026 Speakers coming soon
The Hon. Jihad Dib MP
Minister for Customer Service and Digital Government; Minister for Emergency Services, and Minister for Youth Justice, NSW Government
Ott Velsberg
Government Chief Data Officer, Estonian Ministry of Economic Affairs and Communications
Chris Fechner
Chief Executive Officer, Digital Transformation Agency
Jacky Hodges
Chief Data Officer/Executive Director, Centre for Education Statistics and Evaluation, NSW Department of Education
Suneetha Bodduluri
Chief Technology Officer, Service NSW
Nicholas Davis
Co-Director, UTS Human Technology Institute
Shaun Ruming
Deputy Secretary/Chief People Officer, Department of Education
Emma Jones
Deputy Government Statistician and Deputy Chief Executive for Technology Operations, Commercial & Collections, Stats NZ
Sonia Minutillo
Privacy Commissioner, Information and Privacy Commission NSW
Tracks at a glance
Digital Services, CX, and AI Innovation
For executives in Digital Services, Customer Experience, and Service Design. Explore how to deliver intuitive, inclusive and citizen-centred services through human-centred design, digital tools, and responsible automation.
Designing intuitive, inclusive and impactful services: this track explores how public sector leaders are reimagining services around the real-world needs of citizens. Through human-centred design, digital innovation, and the strategic use of automation and AI, we’ll examine how to deliver more connected, personalised and inclusive experiences. From productivity and accessibility to quality and trust, join us as we explore the tools, mindsets and strategies shaping the next generation of public service delivery.
Technology, Data, and AI Integration
For leaders in Technology, Data, ICT, Architecture and Transformation. Learn how to modernise systems, embed AI, and leverage data to drive smarter, faster and more resilient government operations.
Building the digital intelligence and infrastructure that powers modern government: this track brings together technology, data and automation as the engine room of public sector transformation. With a focus on practical enablement, we’ll explore how government leaders are modernising legacy systems, embedding AI into operations, and using data to unlock smarter, faster decisions. From foundational platforms and interoperable systems to responsible AI and scalable data approaches, this stream showcases how integrated tech and data strategies can drive performance, innovation and resilience across the sector.
AI-Enhanced Productivity
For COOs, CFOs, HR, Workforce, Operations and functional leaders. Discover how AI can streamline processes, augment decision-making, and unlock workforce capacity while driving both public sector and economic productivity.
Accelerating both public sector performance and the wider economy: this track explores how AI is transforming the way government works, from automating routine processes to augmenting decision-making and boosting workforce capacity. With real-world case studies and practical frameworks, we’ll examine how agencies are deploying AI responsibly to free up time, reduce costs, and deliver better outcomes for citizens. From generative AI copilots to intelligent workflows and predictive analytics, this stream highlights the opportunities—and guardrails—of embedding AI as a productivity driver across the public sector and as a catalyst for national economic growth
Why attend?
Actionable Insights
Gain valuable insights from keynotes, case studies, and expert panels. Leave with practical strategies and knowledge to apply directly to your agency’s digital transformation journey.
Fostering Collaboration
Participate in interactive sessions designed to foster collaboration across agencies. Work together on shared challenges, learn best practices, and explore solutions that drive collective impact.
Unmatched Networking
Meet and connect with fellow government leaders, innovators, and industry experts. Build relationships and grow your professional network with peers dedicated to advancing public service.
Vendors, boost your presence
Becoming a partner at the Government Innovation Showcase New South Wales offers unique opportunities to connect with decision-makers, showcase innovative solutions, and align with transformative public sector goals. As a partner, you’ll have access to influential government leaders, providing a valuable platform to demonstrate your expertise and contribute to critical conversations on public sector modernisation.
With a focus on the state’s specific needs, partnership enables you to collaborate directly with key players, co-develop solutions for the state’s challenges, and reinforce your commitment to advancing government services in impactful ways.
State of the Service Spotlight: New South Wales Innovation 2025
NSW’s Digital Pulse — Priorities, Barriers and the Next Chapter in Government Transformation
As governments across Australia continue their push toward digital transformation, New South Wales is emerging with a distinctive approach that blends strong intergovernmental collaboration with a renewed focus on workforce capability and systemic reform. Recent polling sheds light on how NSW’s public sector leaders are prioritising change, tackling innovation barriers, and responding to citizen expectations, offering a detailed lens into how the state compares with national trends.
Ready to register?
Registration is free for government