Tue 18 Aug 2026
View event detailsRegistration and Networking
7:30 AM - 8:30 AM (60 mins)
Welcome from PSN
8:30 AM - 8:40 AM (10 mins)
Welcome from the Chair
8:40 AM - 8:50 AM (10 mins)
Preparing Florida for the Next Decade of Digital Government
8:50 AM - 9:10 AM (20 mins)
Future-ready government is built through deliberate choices today. This session explores how leaders set the foundation for sustained success.
- How executives design systems that outlast political and budget cycles
- What long-term capability means in practice
- How data and digital infrastructure support future needs
- How leaders define success over a decade, not a year
What It Takes to Lead in the AI Era
9:10 AM - 9:30 AM (20 mins)
AI introduces new opportunities alongside new leadership responsibilities. This session explores how executives guide AI adoption while maintaining clarity, trust, and accountability.
- How leaders decide which decisions AI should support versus those that must remain human-led
- What executive accountability looks like when AI influences outcomes
- How to set expectations for explainability and transparency at the leadership level
- How leaders communicate AI use clearly to staff, stakeholders, and the public
From Innovation to Impact: Turning Strategy into Everyday Services
9:30 AM - 10:00 AM (30 mins)
Innovation only matters when it improves daily experiences for citizens and staff. This session focuses on how leaders bridge the gap between strategic vision and practical, operational results.
- How executives ensure innovation priorities translate into frontline service improvements
- What often causes promising digital strategies to stall during implementation
- How to align agency goals, funding, and performance measures around outcomes
- When to scale a pilot—and when not to
Morning Networking Break
10:00 AM - 10:30 AM (30 mins)
Modernizing Florida’s Legacy Systems: Turning Complexity into Capability
10:30 AM - 10:50 AM (20 mins)
Modernizing decades-old systems is one of the most difficult challenges facing state governments, requiring leaders to navigate technical debt, operational risk, and institutional resistance. Drawing from Florida’s experience, this keynote explores how agencies can move beyond legacy constraints, overcome implementation hurdles, and build resilient digital platforms that support better services for citizens.
- Confronting the Reality of Legacy Systems: Understanding the operational, security, and cost implications of aging infrastructure and why modernization can no longer be deferred.
- Navigating the Transition: Strategies for managing risk, maintaining service continuity, and aligning stakeholders while replacing or transforming mission-critical systems.
- Overcoming Organizational and Procurement Barriers: How leadership, governance, and procurement reforms can accelerate modernization across agencies.
- From Technical Debt to Strategic Advantage: Lessons from Florida on how modernization initiatives can ultimately strengthen security, improve service delivery, and create a more agile digital government.
From Insight to Impact: How Technology is Powering Data-Driven Government
10:50 AM - 11:10 AM (20 mins)
Technology works best when it fades into the background. This session examines how leaders design systems known for outcomes rather than interfaces.
- How integration across systems improves service more than new platforms
- What leaders can do to reduce cognitive load on staff and citizens
- How invisible automation improves consistency and speed
- How to evaluate success when technology is no longer visible
Small Digital Changes, Big Public Impact
11:10 AM - 11:40 AM (30 mins)
Not every improvement requires a large transformation program. In complex public sector environments, targeted digital shifts can strengthen service delivery, system performance, and cybersecurity resilience — without triggering large-scale disruption. Focused, strategic changes within existing systems can deliver measurable value across digital experience, infrastructure performance, and institutional risk posture.
- How leaders identify high-impact improvements hiding within legacy systems and constrained budgets
- Why incremental modernization often reduces operational and cybersecurity risk while accelerating digital maturity
- How digital innovation, infrastructure optimization, and security controls can advance together rather than compete for priority
- How to communicate value when improvements strengthen performance, resilience, and public trust — even when change is not highly visible
Networking Lunch
11:40 AM - 12:40 PM (60 mins)
Roundtables
12:40 PM - 1:40 PM (60 mins)
- Designing Systems That Outlast Administrations: Building 10-Year Digital Capability in Florida
- AI With Accountability: Practical Governance Models for Responsible Adoption Across Agencies
- From Strategy to Service Delivery: Making Innovation Tangible for Citizens and Staff
- Enterprise Alignment in Action: Turning Statewide Governance into Faster Agency Execution
- Cybersecurity as a Growth Strategy: Enabling AI, Cloud, and Shared Services with Confidence
- Invisible Technology, Visible Outcomes: Using Automation and Integration to Reduce Friction in Government
- Small Digital Shifts, Major Public Impact: Identifying the High-Return Improvements Hiding in Plain Sight
Preparing Today for Tomorrow’s Digital Landscape
1:40 PM - 2:00 PM (20 mins)
Digital change is constant, but readiness is intentional. This session explores how leaders prepare organizations for what’s next.
- How executives anticipate emerging technologies without chasing trends
- What planning horizons make sense in a fast-changing environment
- How workforce readiness factors into long-term strategy
- How leaders balance innovation with operational stability
Exhibition Hall
Governing AI With Confidence and Clarity
2:00 PM - 2:20 PM (20 mins)
Clear governance enables responsible AI adoption. This session explores how leaders create guardrails that empower teams.
- How executives define acceptable AI use across agencies
- What governance structures support innovation rather than restrict it
- How leaders ensure AI decisions remain explainable and auditable
- How governance evolves as AI capabilities expand
Cybersecurity as Enabler of Innovation
2:20 PM - 2:50 PM (30 mins)
Strong cybersecurity creates confidence to innovate. This session highlights how protection supports progress
- How security enables faster adoption of AI and cloud technologies
- What leadership alignment is required between cyber and digital teams
- How standardization reduces friction in innovation
- How leaders communicate security’s value beyond risk reduction
AI That Supports Decisions — Not Replaces Them
2:50 PM - 3:10 PM (20 mins)
AI is most powerful when it enhances judgment rather than substitutes it. This session focuses on how leaders position AI as a decision-support tool.
- Which decisions benefit most from AI-assisted insight
- How executives define guardrails for AI-supported recommendations
- How to maintain human accountability when AI informs outcomes
- How to build confidence in AI outputs across teams
How to Use Enterprise Governance to Accelerate Florida’s Digital Momentum
3:10 PM - 3:40 PM (30 mins)
Florida is moving with intention toward an enterprise technology model, and governance is playing a central role in that shift. This session will show how agency leaders can use statewide alignment to strengthen security, scale innovation, and deliver lasting public value.
- Advance digital outcomes by moving from program-based oversight to long-term capability planning
- Reduce risk and build trust by aligning cybersecurity, data, and architecture at the enterprise level
- Balance consistency and flexibility through clear governance and defined decision rights
- Optimize investments so they support statewide impact, not just individual agency wins
- Accelerate cloud, AI, and shared services adoption by turning structure into action
Closing Remarks
3:40 PM - 3:50 PM (10 mins)
Networking Drinks Reception
3:50 PM - 4:50 PM (60 mins)
Ready to register?
Registration is free for government