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People interact with public services across agencies, not in isolation. To deliver truly connected experiences, governments must coordinate efforts, align around real-world needs, and adopt governance models that make integration work.

This session will show how you can apply new approaches on how to unify service design, streamline coordination, and drive meaningful impact through cross-agency collaboration.

• Break down silos to design around life events and end-to-end experiences
  
• Establish governance models that enable sustained integration and delivery
  
• Learn from practical examples of successful cross-agency coordination

Christina Dentzien

Executive Director, Ministry of Service Alberta and Red Tape Reduction, Government of Alberta

Andy Calarco

Assistant Deputy Minister, BC Ministry of Water, Land, and Resource Stewardship and CIO for the Natural Resource Sector, Government of British Columbia

Alex MacLennan

Associate Deputy Minister & Chief Executive Assessment Officer, Environment Assessment Office, BC Public Service

Dorothy Eng

Chief Executive Officer, Code for Canada

Venkatramanan Gowrishankar

Cloud & AI specialist, Microsoft Canada

Roman Santos Moderator

Director and Country Lead - Canada Enterprise and Public Sector, Genesys

Technological advances, including in AI, are transforming what’s possible in the public sector. However, these changes are happening at a time of increasing social and political polarization, with disinformation and misinformation threatening to erode trust in our democratic institutions. This creates a divide between the promise of innovation and what the public will trust and accept. Commissioner Harvey will explore how public bodies can bridge this gap by taking a rights-first approach to innovation. He will discuss how embedding privacy principles from the outset of initiatives can not only avoid problems in the future, but build better solutions that earn the public trust now.

Imagine a process where citizens get answers instantly, 24/7/365, without waiting for office hours. AI is helping the City of Victoria connect residents to accurate information and alleviate the burden of inquiries on city staff. When questions require human judgment, AI escalates to the appropriate personnel, supporting responsiveness and transparency. In this session, join RSM and the City of Victoria to learn how an AI agent is anticipated to improve service delivery, reduce delays, and build trust in housing/permitting initiatives.

B.C. stands at the forefront of the AI Era, where digital independence and innovation intersect. This session explores how sovereign AI and automation can drive key priorities — enhancing citizen experiences, improving operational efficiency, and strengthening data sovereignty.
As B.C. advances its Connected Services initiatives, we’ll discuss how secure, sovereign technology frameworks can empower the province to leverage AI-driven automation, modernize government operations, and reduce costs — all while maintaining full control of sensitive data within Canadian borders.
Discover how B.C. can build the foundation for Canada’s AI leadership — where innovation, trust, and independence deliver meaningful impact for citizens.

AI is transforming how governments make decisions, deliver services, and respond to complex needs. But its success depends on how well it’s embedded into systems—with safeguards in place to ensure fairness, transparency, and public benefit.

This session will show how you can apply new approaches on how to use AI to enhance decision-making, support service delivery, and uphold ethical standards.

• Improve decision-making at scale through responsible AI adoption
  
• Establish safeguards to guide ethical and transparent implementation
  
• Explore how AI is already enhancing frontline services and outcomes

Dean Sutton

Manager, Policy and Legislation, Ministry of Citizens’ Services, Government of British Columbia

Penny Longman

President, Women in Cybersecurity (WiCyS) Western Canada Affiliate

Christopher Gillespie

Chief Privacy Officer and Director of Privacy & Access, University of Victoria

Thomas Guido

Vice President, Customer Success, Salesforce

Shaun Jamieson Moderator

Partner, EY

As government agencies adopt more advanced technologies, outdated procurement models are becoming a barrier to innovation. This session will explore how data-informed strategies can streamline deal execution, increase agility, and improve outcomes in tech-forward public sector environments.

This session will show how you can apply strategic procurement to enable modernization, strengthen vendor relationships, and accelerate innovation through AI-aligned contracting.

• Optimize procurement cycles to support agile, tech-enabled service delivery
  
• Increase transparency and performance through data-driven deal evaluation
  
• Align vendor selection with digital goals and emerging capabilities
  
• Strengthen collaboration between government and private sector innovators
  
• Adapt procurement strategies to support AI, cloud, and digital-first mandates

The data silo days are over. While everyone focuses on AI, there is a quiet revolution taking place, eliminating latency, bringing data together across ecosystems, and enabling powerful, secure , and context-aware insights. In this new world, there is not one cloud to rule them all. There is however, one powerful vision that drives these newly forming ecosystems. Oracle’s mission is value-based simplicity at scale, bringing organizations out of this siloed past and into a truly converged, unified, secure data future. This twenty-minute fire talk shows how Oracle’s data foundation makes this new world possible.

As services shift online, inclusive design is no longer optional—it’s essential. Governments must ensure digital experiences reflect the needs of every citizen, regardless of ability, geography, or background.

This session will explore how to embed accessibility and equity into service design and apply new approaches on how you can build digital systems that work for all.

• Apply inclusive design principles across digital platforms
  
• Improve accessibility standards and compliance in service delivery
  
• Engage underserved communities in co-creating digital tools
  
• Close the digital divide through infrastructure and policy innovation
  
• Create consistent, user-friendly experiences for all citizens

How do you make your case for your innovation project resonate with your organization? This session will explore the attributes associated with internal change agents and their role in large transformation projects.

In this session we will explore:

• The skills of internal change agents
• The limitations and opportunities in the government space
• How to align your projects with your leadership.

• Integrating data across platforms to enable seamless collaboration between departments
• Using centralized data management tools to improve data accessibility and sharing
• Ensuring real-time data updates for more effective inter-agency collaboration

Generative AI is moving fast—but pilots aren’t enough. To realise its full potential, public sector leaders must scale responsibly, manage risks, and ensure collaboration across the right stakeholders.

This session will show how you can apply new approaches on how to operationalise GenAI with governance, impact, and inclusivity at the core.

• Transition from experimentation to sustainable, scalable GenAI operations
  
• Identify and manage key risks tied to ethics, bias, and transparency
  
• Bring the right voices to the table for a trusted and inclusive rollout

Jordan Samis

Executive Director, AI Adoption, Government of British Columbia

Jeff Card

Strategic Lead, AI & Enterprise Architecture, Ministry of Water, Land, and Resource Stewardship, Government of British Columbia

Nader Shureih

Senior Vice President, Public Sector - Canada, Environics Analytics

JP Fournier Moderator

Partner, EY