Resident Engagement Platforms

Building Equity, Accessibility, and Sustainability into Digital Government Service

Wednesday, May 17 2023 | 12:00 – 1:00pm ET & 9:00 – 10:00am PT

Event Overview

Building Equity, Accessibility, and Sustainability into Digital Government Service

Digital engagement platforms streamline government services by providing a gateway for citizens to access a wide range of services through a single easy-to-use platform — anytime, anywhere. This has revolutionized the way residents interact with the government, putting a multitude of services at residents’ fingertips.

This deep-dive session will bring together leaders in digital service delivery to discuss how they’re transforming the way that residents access government services, how GovTech solutions improve equity and sustainability, and how modern technology increases efficiency in their own organizations.

Attend to learn more about how you can move the dial in the digital age and provide an optimal customer experience for residents and businesses.

public sector network event overview image

Benefits of Attending

How to effectively champion modernisation in
your agency

Key requirements for any technology vendor your agency is considering

The role of user experience in driving adoption and channel shift

Technical must-haves for a payments solution

A Sneak Peek Of Your Inspiring Speakers

Cielo Medel
Chief Information Officer
City of Mississauga

Ron Boaz, Manager, Digital Channels, City of Vancouver

Ron Boaz
Manager, Digital Channels
City of Vancouver

Jean Nobile, SVP Ops, PayIt

Jean Nobile

Jon Telch, Strategic Advisor- Canada, PayIt

Jon Telch
Strategic Advisor- Canada

Key Sessions

KeynotePanel Discussion

Resident Engagement Platforms as a Pathway to Modernizing


Government and Improving Citizen Experience – Senior Representative, PayIt

Resident Engagement Platforms for Simpler, More Convenient, Personalized, and Secure Digital Service Delivery

  • How can resident engagement platforms be leveraged as a powerful tool to promote equity and accessibility?
  • In what ways can these platforms be leveraged to reduce the bureaucratic barriers that often prevent residents from accessing the services they really need?
  • Streamlining government services to drive efficiency and cost-effective service delivery
  • What does user-friendly design look like?
  • How did you champion this initiative at your organization?
  • What are the technical must-haves and qualities you look for in a technology partner?
  • Securing digital service delivery to generate citizen trust


Cielo Medel, Chief Information Officer, City of Mississauga

Megan Fitzgerald, Public Engagement Manager, City of Vancouver, Civic Engagement & Communications

Your Registration

Virtual Presentations

Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gaining unique perspectives


An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges

Leading Technology

Hear  from leading solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content on the complimentary Public Sector Network social learning platform