Shared Services 2.0

New Zealand

Wednesday, 6 October 2021 | 9 AM – 11 AM NZDT | Online

Scaling, Digitising and Maturing Public Sector Shared Services

In competitive, technology-driven economies, modern public sector leaders are tasked with doing more with less. This means Shared Service operations need to increase the scope of service beyond the standard back-office remit to deliver cost efficiency, enhance service effectiveness, increase agility and reduce complexity.

By embracing digital technologies, making incremental changes to the SSO operating model and capturing new labour pools, Shared Service centres of the future can streamline transactional processes. This, in turn, pivots workload from the transactional towards to value-added, allowing the back office to provide strategic advisory support and insight to the broader organisation.

To guide you on this journey we’ve put together the complimentary ‘Shared Services 2.0’ virtual event. The event brings together a broad group of public sector shared service leaders across New Zealand to explore methodologies and strategies that will expand the scope and help make your SSC more dynamic and transformative.

Key Takeaways

A must-attend event for public sector organisations looking to:

Explore strategies and best practice initiatives to mature and expand your shared services operations
Learn how to breakdown back-office silos, reduce transactional processes and pivot towards value-added work
Discover shared service transformation insights from local and international shared service leaders

Your Expert Speakers

Matthew Needham

CFO Strategy, Finance, and Policy,
Kāinga Ora – Homes and Communities

Nick Beard

Business Lead Corporate Services,
Te Ara Ahunga Ora Retirement Commission

Rathy Manickaratnam

Manager Planning Budgeting & Performance Reporting,
Oranga Tamariki – Ministry for Children

David Tapp

Director Shared Services,
University of Otago

Lucy Hickman

GM Corporate Services,
Health Promotion Agency NZ

Chris Sullivan

Head of Public Sector ANZ,
SAP Concur

Chris Webb

Public Sector Network and Consulting

Agenda at a glance

  • 9:00 AM NZDT

    PSN Welcome

  • 9:10 AM NZDT

    Chair Opening

  • 9:20 AM NZDT

    Government Case Study: Continuous Process Improvement: Achieving Tangible Results in your Transformation Journey

  • 9:35 AM NZDT

    Partner Session: Building a Future Proof Shared Service Model for 2021 and Beyond

  • 9:50 AM NZDT

    Government Case Study: Kainga Ora’s Adoption of PwC’s Perform Methodology Approach

  • 10:05 AM NZDT

    Government Case Study Achieving Transformation Objectives by Balancing People, Processes and Technology

  • 10:20 AM NZDT

    Refreshment Break

  • 10:25 AM NZDT

    Panel Session Shared Services 2.0 – Exploring the Opportunities of a Standardised and Digitised Back Office

  • 11:00 AM NZDT

    End of session


What’s included in your registration:

Virtual Presentations

Hear from public sector leaders about the latest trends and exploring how to instantly apply these insights and gaining unique perspectives


An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges

Leading Technology Solutions

Hear  from solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content after the conference on the complimentary Public Sector Network social learning platform

Complimentary for public sector employees only *

Event Partner

Join Our Network of Public Sector Professionals

Public Sector Network is a social learning platform that exists to help government around the globe break down silos, collaborate, and work together for better outcomes for citizens.

Our growing community spans all tiers of government and public services, and allows members to network, benchmark and share best practice on a secure and members-only community.