Multi-Channel Citizen Engagement

Online: Wednesday, December 8th, 2021 | Time: 12:00-2:15pm ET / 9:00-11:15am PT

Making the most out of your tools to better engage with citizens and stakeholders

Maintaining relevance, building trust, and ensuring transparency between government and citizens. These are critical elements for all governments as they seek to engage citizens across multiple channels in this new digital age, driven by the pandemic. 

Whether one is filling out an online application form, messaging a chatbot, or talking to a contact centre agent, citizens expect an engagement experience that is inclusive, tailored, seamless, and at their convenience and choice of device. With government agencies aiming to be more citizen centric and digital friendly, how can they maximize the delivery and efficiency of their services while continuing to innovate in a world of accelerated technological change?  

The Public Sector Network’s Multi-Channel Citizen Engagement Virtual Event provides the platform to collaborate, share new ideas and successes, and discuss the evolving landscape and increased importance of this new and unfolding multi-channel universe. Hear from public sector leaders on the latest trends and success stories which will provide inspiration for new ideas that you can apply within your organization. This is your opportunity to engage leading subject experts and discover the answers to shared challenges we all face. 

Our Expert Speakers

Jacques Fauteux

Assistant Chief Statistician – Strategic Engagement, Chief Service Officer
Statistics Canada

Douglas McGuire

Corporate Efficiency Advisor
The City of Grande Prairie

Anesh Mistry

Managing Director
MuniPaaS Corporation

Brenna Maher

Director, Digital Communications Coordination, COVID-19 Response Unit
Privy Council Office

Cyrus Tehrani

Chief Digital Officer & Director of Innovation
City of Hamilton

Sabine Runciman

Client Experience Lead
Canadian Digital Service

Russel Lolacher

Russel Lolacher

Digital Communications Director
BC Public Service

Nader Shureih

Vice President, Business Development – Public Sector
Environics Analytics

Key Takeaways

A must-attend event for public sector organisations looking to:

Examine methods, processes and technologies that can help you better engage with your citizens

Delve into the key lessons learned from the pandemic on citizen engagement to create a solid strategy for moving forward

Understand how to make better use of data to drive more connected communication


  • 9:00am PT / 12:00pm ET

    Welcome from PSN

  • 9:05am PT / 12:05pm ET

    Opening Remarks from the Chair

  • 9:20am PT / 12:20pm ET

    Government Keynote: Building Trust and Transparency Through Innovative Citizen Engagement

  • 9:35am PT / 12:35pm ET

    Platinum Keynote: Converting Data into Engagement – Harnessing Data and Analytics to Identify and Meet Citizen Needs

  • 9:50am PT / 12:50pm ET

    Government Case Study: Key Drivers of the Next Generation of Citizen Engagement

  • 10:05am PT / 1:05pm PT

    Government Case Study: Next-Gen Engagement: Leveraging Technology, Processes & Driving Collaboration

  • 12:20 PM AEST

    Government Keynote: The People Element: Building and Managing Effective Teams

  • 10:20am PT / 1:20pm ET

    Refreshment Break

  • 10:25am PT / 1:25pm ET

    Gold Spotlight: Doing More with Less – Strategies for Providing Accessible and Efficient Services through Cost- Effective Channels

  • 10:40am PT / 1:40pm ET

    Panel Discussion: Reimagining Citizen Engagement for the Digital Era

  • 11:10am PT / 2:10pm ET

    Fire Side Chat

  • 11:20am PT / 2:20pm ET

    Closing Remarks from the Chair & End of session


What’s included in your registration:

Virtual Presentations

Hear from public sector leaders about the latest trends and exploring how to instantly apply these insights and gaining unique perspectives


An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges

Leading Technology Solutions

Hear  from solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content after the conference on the complimentary Public Sector Network social learning platform

Complimentary for public sector employees only *

Event Partners




environics analytics logo


Interested in sponsoring? Contact Andrew Cowan by phone (1-647-459-8904) or email ([email protected])

Join Our Network of Public Sector Professionals

Public Sector Network is a social learning platform that exists to help government around the globe break down silos, collaborate, and work together for better outcomes for citizens.

Our growing community spans all tiers of government and public services, and allows members to network, benchmark and share best practice on a secure and members-only community.