Virtual Event: Local Government
National Insights – Winter Edition

Online: Wednesday, January 19, 2022 | 12:00-2:15pm ET • 9:00-11:15am PT

Event Overview

Transforming to Meet the Demands of Tomorrow

As the closest tier of government to citizens, local and municipal governments are facing a period of significant disruption as they deal with a range of issues in the post-pandemic era, including population changes and growth constraints, budget shortfalls, economic challenges and rising demands and expectations in service delivery. To become future ready, a whole-of-government digital transformation is crucial. Local governments need to embrace new technology, streamline processes, upskill their workforce and increase operational efficiency and resilience.

Public Sector Network’s Local Government: National Insights – Winter Edition Virtual Event will equip attendees with the tools and ideas they need for creating vibrant, sustainable, and resilient hybrid workplaces while ensuring efficiency and operational excellence. The event will also share operational strategies and success stories to help you navigate your technological journey in this new age of citizen engagement and experience.

Benefits of Attending

Learn how to maximize the use of technology and devices in a hybrid workforce to increase efficiency and delivery excellence

Identify how to create a culture of innovation and collaboration to deliver on your goals

Gain insights into best practice upskilling and training to ensure your workforce can maximize the benefits of new ways of doing things

A Sneak Peek Of Your Inspiring Speakers

Steve Witt
Director of Public Sector

Anthony Iannucci
Chief Transformation Officer, Office of the City Manager
Richmond Hill

Meighan Wark
Chief Administrative Officer
County of Huron

Josh Colle
Infrastructure Associate Partner, Government and Public Sector

Silvia Fraser
Director, Transformation, Workplace Strategies, ModernTO, Corporate Real Estate Management Division
City of Toronto

Lisa Sierra
Manager, Innovation, Data and External Access (IDEA), Corporate Analytics & Innovation
City of Calgary

Jeff Arason
Director, Strategic Initiatives & Corporate Reporting
City of Surrey

Patrick Matozzo
Executive Director, Corporate Real Estate Management Division
City of Toronto

Natalie Kahale
Director, Service Transformation
City of Ottawa

Dean Sydlowski
Director of Corporate Security
City of Edmonton

Jason Kita
Director, Corporate Programs and Intergovernmental Relations
City of Richmond

Rob Emerson
Manager, Digital Transformation and User Experience, Information Technology
The City of Barrie

Keaton Seaby
Project Lead, Continuous Improvement
City of Beaumont

Mohamed Bhamani
National Municipal Government Practice Leader and Associate Partner
EY Canada

Alida Meghji
Digital and Emerging Technologies Consulting Associate Partner
EY Canada

Key Sessions

Government KeynoteGovernment Case StudyGovernment Case StudyGovernment KeynoteGold SpotlightPanel Discussion 1Panel Discussion 2

Welcome from the Chair

Innovative Solutions to Achieve Greater Efficiency and Cost Savings for the Modernized Workplace

  • Implementing and sustaining a workplace modernization program: a comprehensive approach to creating a modernized and digitalized workplace
  • Re-imagining a more resilient and adaptable workplace while ensuring assets are well-utilized to deliver citizen services

Agile Practices and Continuous Improvement in the ‘Work from Anywhere’ Age

  • Creating and sustaining an engaged and skilled workforce
  • Implementing mentoring, training, and upskilling programs

Identifying and overcoming barriers to data driven decision making in large organizations 

Digital Fitness Initiatives for 2022: Modernize Forms Based Processes at Scale

In this session Steve Witt will highlight things you can do right now to improve all types of forms-based processes, including:

  • Building a Digitally Fit Organization
  • Forms and eSign Process Traps
  • Real World Examples of Forms Based Processes

Achieving Holistic Transformation: Collaborations with People, Process, and Technology to drive Efficiency and Citizen-Centricity

  • How can you best make use of current resources to generate operational efficiencies? What are some examples of achieving holistic change?
  • What are some best practices to effectively manage your local team, while retaining an innovative culture as you move forward with your efficiency agenda?
  • How do you balance the need for efficiency while retaining a healthy workplace environment throughout your organization?
  • What tips can you share for developing a more inclusive workplace model that can enhance a culture of local citizen-centricity?

Leveraging Technology and Automation to Drive Improvements to Your Operations and Service Delivery

  • What are some real-world examples of streamlining processes and implementing process automation?
  • How can you leverage current and new technologies to improve your workplace efficiency?
  • How can you maximize the use of data to understand your processes and customers better to provide enhanced service delivery?
  • What are some technology trends that will help shape the future digital workplace and enhance operational efficiency?

Your Registration

Virtual Presentations

Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gaining unique perspectives


An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges

Leading Technology Solutions

Hear  from leading solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content on the complimentary Public Sector Network social learning platform

What Your Peers Had to Say

“Very informative, a broad range of areas and points of view and position were covered. Very interesting and informative.”
Township of Hornepayne

“I love when presenters speak of their challenges, mistakes, and how they would have done something differently, especially when they can use one or two projects as examples.”
Municipality of North Cowichan

“Excellent. Presentations were very good. The panel session was excellent, very well thought out questions and responses from the panelists. Valuable and practical examples.”
City of Winnipeg

Our Event Partners



Interested in sponsoring? Contact Andrew Cowan by phone (1-647-459-8904) or email ([email protected])

Our Insights

Article: Digital Healthcare Innovation: Trends Driving Digital Health Transformation in 2022 & Beyond

Article: Australian Healthcare Snapshot – Remote and Telehealth Services

Article: 4 Ways to Improve Your Patient Experience

Article: Data and Analytics in Healthcare