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Improving Communities through Agile Local Government

Wednesday, 9 March 2022 | 11am – 1pm AEDT | Online

Event Overview

Transforming to Meet the Demands of Tomorrow

With more demand and less money to work with, councils are faced with a monumental challenge of providing their citizens with modern services while supporting their staff to achieve organisational goals.

Public Sector Network’s Local Government Q1 National Insights – Summer Edition complimentary virtual event will equip attendees with new ideas and strategies to improve their customer experience and increase workforce capabilities for a future-proof council.

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Benefits of Attending

Learn how to keep your customer experience strategy fluid for changing demands and demographic

Uncover fresh strategies to streamline processes and deliver infrastructure, services and program

Explore innovative and emerging technologies to support your council’s transformation workforce

See how your peers are supporting their workforce to reach organisational goals

A Sneak Peek Of Your Inspiring Speakers

Jayne Emerson,
Director, Business Transformation,
City of Salisbury

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Kerry Robinson
Chief Executive Officer,
Blacktown City Council

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Andrea Selvey
Chief Executive Officer,
Shire of Carnarvon

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Luccio Cercarelli
Chief Executive Officer,
City of Palmerston

Key Sessions

KeynoteKeynoteKeynotePanel Discussion 1Panel Discussion 2

Transforming Local Customer Experience Through an Agile and Flexible Environment

  • Reviewing your council’s objectives to determine the right technology that will enable a CX transformation
  • Understanding who your customers are to tailor a CX strategy that meets their needs
  • Tailoring your CX strategy by starting with the citizen and working backward to the technology

Ensuring Continuous Business Improvement at Blacktown City Council

  • Collecting and analysing organisational data to drive business improvement
  • Adopting and reviewing frameworks that support council’s vision
  • Driving initiatives from a people management perspective, not a project management one

Creating a Sustainable Workforce of the Future

  • Leveraging modern council offerings to create an engaged and productive workforce
  • Positioning talent acquisition as a priority for leadership
  • Balancing the needs of internal workforce with those of the external talent

Personalising the Customer Experience to Empower Citizens and Build Trust

  • How do you go about designing and delivering the ideal customer experience with trust in mind?
  • What tools can help create measurable metrics for trust within your council?
  • How do you improve information sharing between services so that citizens accessing multiple services have a more seamless experience?

Upskilling Your Workforce to Support Whole-of-Council Transformation

  • How do you improve the skills of your employees to tackle digital challenges?
  • How do you determine the correct strategy for determining the digital transformation skills needed in your organisation?
  • What new digital tools and function-specific training have you adopted to support your transformation?

Your Registration

Virtual Presentations
Hear from public sector leaders about the latest trends and explore how to apply these insights

An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling

Leading Technology Solutions
Hear from leading solutions providers in the government space on key technologies

Receive on-demand access to the complimentary Public Sector Network social learning platform

What Your Peers Had to Say

“It is good to see how Local Government and the Public Sector are adapting and embracing the opportunities presented at this time of change.”

Canterbury-Bankstown Council

“Exceeded expectations, loved the diversity of global speakers and diverse topics covered.”

City of Perth

“The presentations were varied and engaging, enjoyed the experience sharing and the interactive poll.”

Rural City of Murray Bridge

Our Event Partners

Our Insights

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Article: Improving Customer Experience and Citizen Engagement in Local Government

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Article: Mitigating Cyber Security Risks in Local Government

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Whitepaper: Using Technology to meet your Customer Needs


Whitepaper: Managing your Remote and Mobile Workforce