Innovating Digital Service to Streamline Processes and Improve Operational Efficiency

Tuesday, 9 August 2022 | 11am – 1.10pm AEST | Online

Event Overview

Part of the Local Government National Insights Series

Councils across Australia are using digital technologies to innovate the way they operate, share information and deliver services. Leveraging
digital capabilities offer many opportunities to deliver beneficial change and reshape local government service delivery at a much lower cost to traditional means.

Public Sector Network’s Q3 Innovating Digital Service Delivery to Streamline Processes and Improve Operational Efficiency complimentary virtual event will equip attendees with the knowledge to transform their operating models, improve digital services processes and expedite digital transformation efforts to meet and exceed the needs of their local communities

public sector network event overview image

Benefits of Attending

Learn how councils are applying new technologies to improve business processes

See dynamic ways to deliver priorities responsively through digital innovation

Understand how to improve productivity through process automation

Uncover ways to improve access, usability and privacy of council services

A Sneak Peek Of Your Inspiring Speakers

Greg Curcio
Director Customer and Technology,
City of Stonnington (VIC)

Gaya Gounder
Chief Information Officer,
Camden Council (NSW)

Kate Rayner
Manager Corporate Services
and Finance,
District Council of Robe (SA)

Key Sessions

KeynoteKeynoteKeynotePanel Discussion

Driving a Holistic Organisational Transformation Through Data

  • Understanding the importance of data and how data impacts each section of council
  • Reviewing the impact of data in driving a customer-centric cultural transformation
  • Reflecting on the unintended consequences of transparency with City of Stonnington

Transforming Council Operations Post-Pandemic Through Digital Innovations

  • Enhancing the innovation and integration of council services with streamlined frameworks
  • Recognising the importance of transformational leadership in streamlining operations and services
  • Applying business analytics and real time information to pinpoint efficiencies and improve operations

Improving Access and Usability with Data to Empower Citizens

  • Providing unified, personalised and inclusive digital platforms that address customer needs
  • Ensuring transparency in service delivery and managing citizen expectations around privacy
  • Utilising mechanisms to collect feedback and continuously improve delivery of services

Maintaining Business Continuity in a Volatile Landscape

  • How do you develop and maintain robust business continuity plans in an environment that is constantly changing?
  • What processes have enabled your business continuity to stay on track?
  • How have you utilised process automation to aid in business recovery?
  • What are your top tips for moving forward with your business continuity plans in the current unpredictable environment?

Your Registration

Virtual Presentations
Hear from public sector leaders about the latest trends and explore how to apply these insights

An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling

Leading Technology Solutions
Hear  from leading solutions providers in the government space on key technologies

Receive on-demand access to the complimentary Public Sector Network social learning platform

What Your Peers Had to Say

“Good cross-section of relevant information and insights from a local government perspective.”

Canterbury-Bankstown Council

“Exceeded expectations, loved the diversity of speakers from around the globe, and the diverse topics covered.”

City of Perth

“The presentations were varied and engaging, enjoyed the experience sharing and the interactive poll.”

Rural City of Murray Bridge

Event Partners