Improving Patient Outcomes and Experiences

Online: Thursday, November 4th, 2021 | Time: 12:00-2:30pm ET / 9:00-11:30am PT

Leveraging digital technology and process design to deliver patient-centric healthcare

Healthcare is undergoing rapid change, with one of the main objectives driving this change being improved overall patient outcomes and experience. While technology that enables the delivery of healthcare through the means of telemedicine has been available for decades, we are now witnessing a drastic rise in the adoption of digital health and virtual care, in large part due to the COVID-19 pandemic.

Healthcare systems and providers across the world are under pressure to create a future where the patient is engaged in their own healthcare, clinicians can easily access patient information and knowledge that enhances their clinical practice, and the health system is integrated, high performing, and sustainable. Never has the drive to provide better healthcare with the patients at the centre been bigger, as we recognize that improved patient experience can result in positive outcomes for not only the patient but also for organizational health and overall healthcare system sustainability.

The Public Sector Network’s Improving Patient Outcomes and Experience Virtual Event will showcase leading digital healthcare initiatives and how these providers are working toward their ambition of transforming patient care delivery,
under the extra pressure created by COVID-19.

Your Expert Speakers

Shy Amlani

Provincial Director, Virtual Health
Alberta Health Services

Tara Sampalli

Ph.D. & Grant, Senior Scientific Director
Nova Scotia Health Authority

Doris Grant

Research, Innovation and Discovery &
Senior Director, Innovation
Nova Scotia Health Authority

Penny Rae

Chief Information Officer
Alberta Health Services

Nikki Cunningham

Senior Manager, Business Solutions
Ontario Government, Ministry of
Children, Community and Social

Ran Manor

Director, Innovation
Baycrest Health Sciences

Brent McGaw

National Market Development Executive

Scott Mayor

Senior Customer Success Manager
Microsoft Canada

Jessica Rudd

Director – New Partnerships & Solutions

Key Takeaways

A must-attend event for public sector organisations looking to:

Hear how leaders in your industry have set and executed the vision and strategy creating a solid foundation for improved patient outcomes & experience
Leverage digital solutions and other technology to facilitate better healthcare access, continuity of care and collaboration between providers and patients 
Identify how to become a fully digitally enabled and integrated healthcare provider that places patients, carers, and families at the centre 


  • 9:00 AM PT & 12:00pm ET

    Welcome from PSN

  • 9:05 AM PT & 12:05pm ET

    Chair opening

  • 9:20 AM PT & 12:20pm ET

    Government Keynote: Rolling out patient experience strategies for designing human-centred patient care

  • 9:35 AM PT & 12:35pm ET

    Platinum Spotlight: Improving Care Team Collaboration to Enhance Patient Outcomes

  • 9:50 AM PT & 12:50 PM ET

    Case Study: Digitizing clients and processes to address client needs

  • 10:05 AM PT & 1:05 PM ET

    Government Keynote: Leveraging and Integrating Virtual Health to Improve Patient Care : Putting Patients at the Heart of Healthcare

  • 10:20 AM PT & 1:20 PM ET


  • 10:25 AM PT & 1:25 PM ET

    Panel Discussion: Issues and Challenges in in Becoming Patient-Centric and Improving Care

  • 11:10 AM PT & 2:10 PM ET

    Closing Remarks from the Chair & End of session


What’s included in your registration:

Virtual Presentations

Hear from public sector leaders about the latest trends and exploring how to instantly apply these insights and gaining unique perspectives


An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges

Leading Technology Solutions

Hear from solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content after the conference on the complimentary Public Sector Network social learning platform

Complimentary for public sector employees only *

Event Partners


maximus canada



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Interested in sponsoring an event? Contact Scott Knight by email ([email protected])

Join Our Network of Public Sector Professionals

Public Sector Network is a social learning platform that exists to help government around the globe break down silos,
collaborate, and work together for better outcomes for citizens.

Our growing community spans all tiers of government and public services, and allows members to network, benchmark and
share best practice on a secure and members-only community.