Improving Employee Experience 2021

Online: Wednesday, October 20, 2021 | Time: 12:00-2:15pm ET / 9:00-11:15am PT

Processes and strategies to create a more engaging and inspiring

This past year underscored the critical role of employee experience while organizations navigate through unprecedented change. Overnight, organizations had to forge a plan to help employees adapt to this drastic transition and maintain a positive virtual work environment.  

As organizations begin to rebound from the pandemic and set goals for 2022, HR leaders must rethink and reshape their employee experience strategies. Here is our opportunity to build stability around hybrid workplaces, embracing what works and improving where needed. HR leaders also must factor in the generational shift that will occur by 2025. Studies have revealed that by this time, Millennials and Gen Z will replace Gen X and Baby Boomers as the dominant generations in the workplace. The success of the public sector will be contingent on its ability to attract and retain the next generation of employees.  

In order to meet the demands of the future workplace and workforce, HR leaders must evaluate and review how they are engaging employees at each stage of the employee life cycle. A well-implemented EX framework can have a positive impact on employer branding, boost productivity, increase engagement and drive retention. As HR leaders prepare for the new normal, what are the EX tools and strategies that can empower employees and provide them with an experience that they find exciting and rewarding?  

Join Public Sector Network’s Improving Employee Experience as we explore case studies, discuss key trends, and help overcome challenges in designing a hybrid workplace strategy built to facilitate an enriching employee experience. The session will bring together a cross-section of employees sharing their workplace experiences, celebrating what’s great, as well as ideas for making the public sector an even better place to work. 

Your Expert Speakers

Étienne Laliberté
HR Innovation, Human Resources Services Branch
Employment and Social Development Canada

Mark Whittington
Head of Public Sector, North America

Jane Laughton
Head of Talent & HR
Ontario Digital Service

Vicki Spacko
Director, Experience Solutions

Karen Figuerola
Chief Human Resources Officer
Financial Transactions and Reports Analysis Centre of
Canada (FINTRAC)

Jocelyn Baker
Assistant Deputy Minister – Human Resource Operations
Government of Manitoba

Gianluca Cairo
Industry Principal, Public Sector

Melanie Bergeron
Culture Ambassador, HR Branch
 Canada Border Services Agency

Gordon Frost
Canadian Public Sector Leader and Ottawa Office Leader
Mercer Canada

Donnebra McClendon
Director of Diversity, Equity, and Inclusion

Key Takeaways

A must-attend event for public sector organisations looking to:

Discuss actionable strategies that can help you design, measure and evaluate your EX 
Understand how you can leverage the right tools and technology to facilitate EX 
Learn how an effective employee experience strategy can foster a sense of belonging, boost productivity and ensure your organization is prepared for the future 


  • 9:00am PT & 12:00pm ET

    Welcome from PSN

  • 9:05am PT & 12:05pm ET

    Opening Remarks from the Chair: Building an EX Strategy that Aligns with the Future of Work

  • 9:20am PT & 12:20pm ET

    Government Keynote: Redefining the Employee Experience Journey for the New Normal

  • 9:35am PT & 12:35 PM ET

    Platinum Keynote: Measuring and Optimizing your Employees’ Digital Experience

  • 9:50am PT & 12:50pm ET

    Government Case Study: Improving the Employee Experience Through Data

  • 10:05am PT & 1:05pm PT

    Government Case Study: Implementing a Future-Oriented Talent Acquisition Strategy

  • 10:35am PT & 1:35pm ET


  • 10:40am PT & 1:40pm ET

    Gold Spotlight: Retaining Top Talent As You Navigate the Return to the Workplace

  • 10:55am PT & 1:55pm ET

    Panel Discussion: Creating a Winning Employee Experience Strategy for 2022 and Beyond

  • 11:25am PT & 2:25pm ET

    Closing Remarks from the Chair & End of session


What’s included in your registration:

Virtual Presentations

Hear from public sector leaders about the latest trends and exploring how to instantly apply these insights and gaining unique perspectives


An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges

Leading Technology Solutions

Hear  from solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content after the conference on the complimentary Public Sector Network social learning platform

Complimentary for public sector employees only *

Event Partners


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VMware Logo



Interested in sponsoring? Contact Mike Lefrank by phone (1-647-215-0659) or email ([email protected])

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