Hitting Digital Transformation Targets across the Public Sector
Part of the Digital Government & CX National Insights Series
Thursday, 26 May 2022 | 11am – 1:10pm AEST | Online
Event Overview
Forecasting the Next Phase of Digital Transformation
The next few years will see state and federal agencies transform, becoming digital by design and using cutting-edge technology to provide personalised experiences that are stable, secure, reliable, and anticipate the needs of users. As the 2022-23 budgets are released, it’s important that all public sector agencies maintain a unified approach to digital transformation aligned with the DGS.
Join the complimentary Hitting Digital Transformation Targets across the Public Sector virtual event to gain insights into future projects supporting whole of government digital transformation. Explore case studies from agencies who continue to iterate and improve pandemic-born products, and learn more about future states of digital transformation outlined in upcoming budgets across state and federal governments. Gain insights from digital transformation leaders across state and federal governments and strategise how your agency can deliver digital experiences that meet and exceed the expectations of citizens.
Benefits of Attending
A Sneak Peek Of Your Inspiring Speakers
Kelly Wood
a/g Assistant Secretary, Office of the National Data Commissioner
Department of Prime Minister and Cabinet
Mary Amiridis
Chief Executive Officer,
Victorian Civil and Administrative Tribunal (VCAT)
Jonas Petersen
Chief Digital Officer, Office of Digital Government,
Department of Premier and Cabinet WA
Key Sessions
Australia’s Digital Government Strategy: Transforming the Australian Public Service by 2025
- Driving agile and flexible digital capability through better investment, stronger security, robust policy and a greater use of data
- Harnessing improvements in technology to unlock the full potential of digital transformation
- Uplifting digital capabilities across the whole of government, at depth and scale
Redesigning government experiences through innovation, listening and beyond to keep citizens safe
Join Service NSW and Qualtrics on a journey of taking action to design and improve the citizen and community experience in a world that’s changed forever. Through exploring Service NSW’s innovative approach to listening and engaging its citizens, employees and driving improved outcomes by optimising the way they engage customers. We’ll discuss the steps it takes to deliver the support citizens need in times of crisis.
Building Whole-of-Government (WoG) Capability by Driving Strategic Digital Investments
- Reviewing the Office of Digital Government’s role in administering WA’s Digital Capability Fund, including forward estimates, strategic oversight and assurance functions
- Enabling agencies to improve government service delivery, enhance cyber security and address legacy by upgrading systems through strategic investment and outcomes-based
Providing More Citizen-Centric Services through Technological Transformation
- Exploring how the EPA are leveraging modern, digital managed services across its cloud platforms, networks and applications to improve UX
- Deep-diving into how the EPA overhauled its air quality and monitoring app and website to meet citizen demands during the Black Summer Bushfires
- Providing strategies and advice to help agencies meet and exceed consumer needs in periods of fluctuating demand
Streamlining Back-End Processes to Support Citizens’ Life Journeys
- Empowering interdisciplinary teams to deliver seamless services by streamlining and automating processes
- Harnessing process to drive personalised service delivery and improve interactions with government
- Creating workflows to enable better CX across digital platforms, in turn increasing public participation and trust
- Considering the role of process transformation across workforce, customer, and service delivery
Your Registration
What Your Peers Had to Say
Our Event Partners
