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Hitting Digital Transformation Targets across the Public Sector

Part of the Digital Government & CX National Insights Series

Thursday, 26 May 2022 | 11am – 1:10pm AEST | Online

Event Overview

Forecasting the Next Phase of Digital Transformation

The next few years will see state and federal agencies transform, becoming digital by design and using cutting-edge technology to provide personalised experiences that are stable, secure, reliable, and anticipate the needs of users. As the 2022-23 budgets are released, it’s important that all public sector agencies maintain a unified approach to digital transformation aligned with the DGS.

Join the complimentary Hitting Digital Transformation Targets across the Public Sector virtual event to gain insights into future projects supporting whole of government digital transformation. Explore case studies from agencies who continue to iterate and improve pandemic-born products, and learn more about future states of digital transformation outlined in upcoming budgets across state and federal governments. Gain insights from digital transformation leaders across state and federal governments and strategise how your agency can deliver digital experiences that meet and exceed the expectations of citizens.

Digital Government & CX National Insights Series

Benefits of Attending

Gain insights into the future of digital government across Australia by hearing about priority projects outlined in new budgets from across states and jurisdictions

Apply citizen- centric methodologies to service design
and delivery
to create more positive and personalised interactions with government

Foster a data-driven digital culture by leveraging technologies that provide critical insights and inform decision making

Improve back-office systems and accelerate business functions to
provider fast, reliable and efficient
services both internally and

A Sneak Peek Of Your Inspiring Speakers

Kelly Wood
a/g Assistant Secretary, Office of the National Data Commissioner
Department of Prime Minister and Cabinet

Mary Amiridis
Chief Executive Officer,
Victorian Civil and Administrative Tribunal (VCAT)

Jonas Petersen
Chief Digital Officer, Office of Digital Government,
Department of Premier and Cabinet WA

Anet Redmer
Lead Service Design and Human-Centred Design,
Department of Agriculture, Water and the Environment

Key Sessions

KeynoteKeynoteKeynoteKeynotePanel Discussion

Australia’s Digital Government Strategy: Transforming the Australian Public Service by 2025

  • Driving agile and flexible digital capability through better investment, stronger security, robust policy and a greater use of data
  • Harnessing improvements in technology to unlock the full potential of digital transformation
  • Uplifting digital capabilities across the whole of government, at depth and scale

Redesigning government experiences through innovation, listening and beyond to keep citizens safe

Join Service NSW and Qualtrics on a journey of taking action to design and improve the citizen and community experience in a world that’s changed forever. Through exploring Service NSW’s innovative approach to listening and engaging its citizens, employees and driving improved outcomes by optimising the way they engage customers. We’ll discuss the steps it takes to deliver the support citizens need in times of crisis.

Building Whole-of-Government (WoG) Capability by Driving Strategic Digital Investments

  • Reviewing the Office of Digital Government’s role in administering WA’s Digital Capability Fund, including forward estimates, strategic oversight and assurance functions
  • Enabling agencies to improve government service delivery, enhance cyber security and address legacy by upgrading systems through strategic investment and outcomes-based

Providing More Citizen-Centric Services through Technological Transformation

  • Exploring how the EPA are leveraging modern, digital managed services across its cloud platforms, networks and applications to improve UX
  • Deep-diving into how the EPA overhauled its air quality and monitoring app and website to meet citizen demands during the Black Summer Bushfires
  • Providing strategies and advice to help agencies meet and exceed consumer needs in periods of fluctuating demand

Streamlining Back-End Processes to Support Citizens’ Life Journeys

  • Empowering interdisciplinary teams to deliver seamless services by streamlining and automating processes
  • Harnessing process to drive personalised service delivery and improve interactions with government
  • Creating workflows to enable better CX across digital platforms, in turn increasing public participation and trust
  • Considering the role of process transformation across workforce, customer, and service delivery

Your Registration

Virtual Presentations

Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gaining unique perspectives


An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges

Leading Technology Solutions

Hear  from leading solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content on the complimentary Public Sector Network social learning platform

What Your Peers Had to Say

“Great timing with topics related to pandemic, which has highlighted and amplified the push to use digital as a way of working“
Department of Innovation, Tourism Industry Development

“Great insights and examples of bot work being done in other states and countries“
Public Transport Authority SA

“Really good range of speakers with different case studies“
Services Australia 

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