Government Digital Insights USA
Spring Edition

In this technological age, governments must rethink how their services meet citizens’ needs. The way society consumes information and accesses government services has dramatically shifted from physical to digital over the past decade. The COVID-19 pandemic has only intensified this transition by restricting most in-person interactions. With digital delivery, however, governments can serve citizens in real-time, speeding up the number of transactions while reducing costs on other expenses.

To this day, though, the digital revolution excludes significant demographics. Access barriers, technophobia, and old habits all present obstacles to reaching many citizens. How can government agencies deliver citizens secure and timely services? What best practices help reach tech-resistant citizens where they are? How can agencies collaborate with one another to overcome budgetary constraints? In short—how does the public sector move into modern communication?

It begins with digital government and citizen experience experts coming together with their peers to share their experiences and lessons learned. Government leaders have invented innovative solutions and tools to expand how they provide service. Many have moved from physical office locations to digital processing. Some have even developed self-service platforms and all-in-one apps. Whether you are a Chief Administrative Officer, Digital Applications Director, or a Citizen Services manager, your perspective is vital.

Public Sector Network’s Government Digital Insights: Spring Edition virtual event will bring together public sector thought leaders and industry leaders as they explore and explain how digital service delivery is redefining citizen engagement, the citizen experience, and the future of government around the U.S.