In this technological age, governments must rethink how their services meet citizens’ needs. The way society consumes information and accesses government services has dramatically shifted from physical to digital over the past decade. The COVID-19 pandemic has only intensified this transition by restricting most in-person interactions. With digital delivery, however, governments can serve citizens in real-time, speeding up the number of transactions while reducing costs on other expenses.
To this day, though, the digital revolution excludes significant demographics. Access barriers, technophobia, and old habits all present obstacles to reaching many citizens. How can government agencies deliver citizens secure and timely services? What best practices help reach tech-resistant citizens where they are? How can agencies collaborate with one another to overcome budgetary constraints? In short—how does the public sector move into modern communication?
It begins with digital government and citizen experience experts coming together with their peers to share their experiences and lessons learned. Government leaders have invented innovative solutions and tools to expand how they provide service. Many have moved from physical office locations to digital processing. Some have even developed self-service platforms and all-in-one apps. Whether you are a Chief Administrative Officer, Digital Applications Director, or a Citizen Services manager, your perspective is vital.
Public Sector Network’s Government Digital Insights: Spring Edition virtual event will bring together public sector thought leaders and industry leaders as they explore and explain how digital service delivery is redefining citizen engagement, the citizen experience, and the future of government around the U.S.
Benefits of Attending
A Sneak Peek Of Your Inspiring Speakers
Director, Strategic Digital Services,
Texas Department of Information Resources
Sr. Director of Constituent Services & Housing Researcher
City of Houston, TX
Director of Operations – CX
State of Tennessee Department of Human Services
New Reach Community Consulting
State Broadband Director
Tennessee Department of Economic & Community Development
Chief Information Officer, Office of the Attorney General
District of Columbia
Senior Industry Strategist, Public Sector
Head of Public Sector
Global Managing Director for State and Local Government
TxT (Texas by Texas)
Agencies worldwide want to provide citizens with seamless service delivery. Texas has developed its own self-service app that Texans will soon be able to use for all government agencies. Join this engaging keynote as Jennifer Buaas explains the development of Texas by Texas and learn how the Texas Department of Information Resources was able to collaborate across agencies and functions to build a 21st-century resources for its constituents.
Reimagining the Citizen Experience
As governments look beyond the pandemic the need for citizen centric services comes into focus. Citizens expect agility, ease of service and personalization from their local government. Hear how a modern platform can help agencies deploy unified citizen experiences beyond the agency silos.
discoverDYCD: Leveraging Data Insights to Improve Service Delivery
Continuous improvement in service delivery is a must. As such, the NYC Department of Youth & Community Development – which offers high-quality and essential services to many across New York City – has developed the discoverDYCD program; allowing New Yorkers to identify and access services they need and may not have been familiar with.
Join Michael Deutsch as he provides insight into how the NYCDYCD has leveraged data, and engaged with citizens, to advance the mission.
Engaging Citizens of All Demographics
This panel will discuss topics including (but not limited to):
- How to engage with all constituents, regardless of age or technological savvy
- How to meet citizens where they are
- How to partner with other agencies and departments to ensure seamless citizen service delivery
- Which media format best reaches target demographics, and how to facilitate access to that media
Strategies for Expanding Digital Access & Digital Citizenship
Last year’s historic Infrastructure Investment and Jobs Act aims to enable government to bridge the digital divide and provide American citizens with greater access to broadband. With greater investment in broadband infrastructure, governments at all tiers will have a solid foundation for providing digital services. Join this panel of experts as they discuss strategies for seizing this groundbreaking moment to expand digital accessibility across jurisdictions.