Digital Government and CX
National Insights – Fall Edition

Thursday, November 10th 2022 | 12:00-2:00pm ET / 9:00-11:00am PT | Online

Event Overview

Digital for More Accessible, Citizen-Centric Service Delivery

Digital transformation continues to be a top priority for all levels of government. Improving citizen experiences and optimizing service delivery are top drivers for digital innovation with emphasis on design, delivery, accessibility and privacy.

Recognizing the evolving needs of citizens, acquiring trust through accessible and secure services and striking the right balance between innovation and practicality are key priorities for successful digital implementation. In this quarter, we will reveal a number of different blueprints for honing your digital transformation strategy.

Public Sector Network’s Digital Government and CX National Insights – Fall Edition will unite public sector employees from coast to coast to evaluate the technologies and strategies that are improving the lives of Canadian citizens. Join us to tap into the digital mindsets of your peers and ensure that your transformation journey remains on track!

Benefits of Attending

Chart the course for your digital transformation by exploring emerging trends and technologies

Identify areas for improvement in your digital strategy

Review and measure digital accessibility capabilities to identify areas for improvement and implement effective changes

Elevate your digital service delivery roadmap

A Sneak Peek Of Your Inspiring Speakers

Judy Ross
Vice President
Service New Brunswick

Kelsey Singbeil
A/Executive Director, Service Transformation
Ministry Of Environment And Climate Change Strategy

Jennifer McLean
Team Lead, Web Governance and Digital Accessibility,
Province Of British Columbia
Ministry Of Citizens’ Services

Scott McDougall
Director Digital Strategy
Canadian Police College

Gray O’Byrne
Product Manager –,
Treasury Board Secretariat / Government of Canada

Key Sessions

Government KeynoteGovernment Case StudyPanel Discussion

Advancing Digital Service Delivery

Beyond Box Ticking – Conducting a Digital Accessibility Audit

Creating a Blueprint for Successful Digital Strategies

  • What are the criteria or parameters for choosing digital solutions/strategies?
  • How can organizations overcome siloed approaches to managing services/systems/data?
  • What are some of the challenges faced when trying to assess and measure the value of various digital strategies/solutions?
  • How can you identify and overcome some of the internal barriers to deliver your digital services strategy?
  • How do we ensure at the time of strategizing that the CX delivery platforms are being inclusive and equally accessible to all?

Your Registration

Virtual Presentations

Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gaining unique perspectives


An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges

Leading Technology Solutions

Hear  from leading solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content on the complimentary Public Sector Network social learning platform

What Your Peers Had to Say

“Loved hearing from the panel to learn how to speak about leadership, product management at a high level and with such passion and positivity. I can tell they all love what they do and are resilient enough to see their visions through. Nice!”
BC Public Service

“I like the range of expertise on display. The programming is effective as one presentation dovetails into another sweetly. And the technology interface is awesome.”
Ontario Public Service

“I always look forward to learning from industry peers and applying it to our organizational initiatives to make our ride a bit less bumpy! Appreciate everything that the PSN team does to put together these events, especially during COVID times. PSN events are my positive light that help me better handle challenges thrown by pandemic.”
Technical Safety BC

Our Event Partners

Interested in sponsoring? Contact Andrew Cowan by phone (1-647-459-8904) or email ([email protected])