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Digital Government and CX
National Insights – Summer Edition

Tuesday, 1 February 2022 | 11am – 1:10pm AEDT | Online

Event Overview

Sustaining Digital Transformation Beyond COVID Times

Beyond COVID-times, citizens will continue to use digital channels to engage with government. Creating positive user experiences and leveraging data responsibly will ensure citizens remain connected and trusting of essential services. To maintain and enhance these outcomes, government needs to further advance their digital transformation by continually embedding innovation into service design and delivery.

Join Public Sector Network’s first virtual event of the new year to strategise how your agency can maintain and elevate your existing digital projects in 2022. Embark on the next phase of transformation by overcoming the limitations of products born from necessity in COVID-times, and gain insights into new and emerging projects being implemented across Australia.

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Benefits of Attending

Chart the course for your digital transformation in 2022 by exploring the emerging trends, technologies and projects from across the public sector

Identify areas for improvement in service design and delivery by leveraging citizen-centric methodologies in every stage of customer service

Review digital products and projects developed during COVID times to identify areas for improvement and implement effective changes

Create and elevate an agile, innovative and data driven digital culture within your agency to underpin a strong digital transformation trajectory

A Sneak Peek Of Your Inspiring Speakers

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Kerrie Burgess
Director Digital and Program Delivery, Better Regulation Division
NSW Department of Customer Service

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Jeremy Janes
Chief information Officer
Queensland Building and Construction Commissioner

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Wendy Pryor
Head of Technology, Strategy & Delivery
Museums Victoria

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Reece Clementi
Executive Director Digital Programs, Government Technology Platforms
NSW Department of Customer Service

Key Sessions

KeynoteKeynoteKeynotePanel Discussion 1Panel Discussion 2

Delivering a Modern and Digital Economy to Drive Australia’s Future Prosperity

  • Embarking on a whole-of-government (WoG) transformation journey to create a leading digital economy and society by 2030
  • Investing in strategic digital projects to support the digitalisation of 100% of Australian government services
  • Enhancing service delivery by streamlining and simplifying digital record platforms, including MyGov and My Health Record

Single View Program: Digital and Data Infrastructure to Create Safe and Sustainable Businesses In NSW

  • Leveraging digital service innovation to drive organisational capability and improve long term outcomes for citizens
  • Driving seamless CX and digital service delivery by employing consistent design principles across the whole-of-government

Post Plus: Driving CX Strategy by Transforming Citizen-Facing Services

  • Leveraging strategic digital initiatives to create data-driven customer experiences
  • Exploring how AusPost is modernising citizen-facing services (such as Point of Sale (POS), digital services, e-commerce and contact centre systems) as part of the Post Plus programme

Driving a Digital Culture: Investing in Technology to Build Workforce Capabilities

  • Manifesting a citizen-centric service model by embedding customer-based methodologies in service design and delivery
  • Identifying deficits in your organisation’s digital capability and strategising digital up-lift, recruitment and technological investment
  • Empowering multidisciplinary teams to develop holistic digital service platforms that keep the customer at the centre
  • Using design technologies and frameworks to increase ‘buy in’ and the use of digital products

Elevating your Digital Infrastructure to Future-Proof Service Delivery

  • Exploring emerging trends and technologies can enable more efficient digital service design and delivery
  • Securing citizen data by embedding robust cybersecurity strategies into back-office systems
  • Integrating new methods of automation in existing processes to maximise the bene ts of existing digital products
  • Showcasing digital pilots that demonstrate the benefits of sustained digital transformation and technological investment

Your Registration

Virtual Presentations

Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gaining unique perspectives


An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges

Leading Technology Solutions

Hear  from leading solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content on the complimentary Public Sector Network social learning platform

What Your Peers Had to Say

“Great timing with topics related to pandemic, which has highlighted and amplified the push to use digital as a way of working“
Department of Innovation, Tourism Industry Development

“Great insights and examples of bot work being done in other states and countries“
Public Transport Authority SA

“Really good range of speakers with different case studies“
Services Australia 

Our Event Partners

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