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Corporate & Shared Services
National Insights – Summer Edition

Online: Thursday, May 5, 2022 | 12:00-2:30pm ET • 9:00-11:30am PT

Event Overview

Reimagining Business Processes to Enable the Evolving

Corporate functions play a crucial role in department-wide decision-making and excellence. Coupled with modern approaches to strategy, analytical insight reporting, and ever-evolving trends and expectations, working to deliver value internally and externally means the back-office must always look to optimize their ways of working, and fast.

To aid further exploration of how corporate functions can lean into new technologies and processes to accelerate efficiencies, we’ve put together this ‘Summer Edition’ Virtual Event as part of our 2022 Corporate & Shared Services Community National Insights series.

Join us as we hear case studies from corporate-focused peers and discuss how to further integrate modern practices into all corporate service roles across Canada’s public service. Current corporate challenges, successes and everything in between will be addressed in two concurrent panel sessions, allowing you to choose the one that piques your own interests the most.

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Benefits of Attending

Explore the modern ways many corporate functions are addressing the demands of constant disruption, increased pace, and changeable outcomes

Consider the role each back-office division plays in accelerating an organization’s overall vision, and how to ensure there is synchronicity and cohesion across all

Explore how your department could embrace innovative approaches to corporate service delivery after hearing real-world case studies from Canada’s wider public sector

A Sneak Peek Of Your Inspiring Speakers

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Andre Shojaie
Chief of Agile Practices and Continuous Improvement
City of Montreal

Clinton Lawrence-Whyte
Director General, Procurement Assistance Canada
Public Services and Procurement Canada

Jean-Claude Azar
Director, Contracting Division
Canada Revenue Agency

Erika Washington
Executive Director, Technical Services & Procurement Branch Strategic Integration and Operations, Alberta Infrastructure
Government of Alberta

Clae Hack
Chief Financial Officer, Corporate and Financial Services
City of Saskatoon

Stephen Gaim
Procurement Advisor, Corporate Services
Government of Yukon

Shannon Kenney
Senior Director, Major Projects, Chief Information Office
Shared Services Canada

Melanie Rousseau
Director, Risk and Business Continuity Management and Chief Risk Officer, Operational Services Branch
Alberta Environment and Parks

Annik Roy
Senior Manager, Consulting,
EY Canada Government and Public Sector

Key Sessions

Government KeynotePanel Discussion 1Government KeynotePanel Discussion 2

Procurement Transformation: Integrating New Engagement Approaches to Ensure Supplier Diversity

  • The importance of supplier diversity and helping underrepresented groups successfully participate in federal procurement
  • Identifying the challenges of incorporating new outreach programs and reworking traditional operating models, while addressing risk management initiatives
  • Onboarding new tools and systems to expand and optimize external networks

Capability without Capacity: Addressing Gaps within our Workforce Challenging Our Transformation Roadmap

  • How is the CSS sector tackling the ongoing problem of limited resources needed to further digital transformation
  • Prioritizing continuous personnel development, education and training to drive operational success
  • Simple tips that will yield quick wins and sustained benefits
  • Managing these challenges from a Municipal, Provincial and Federal viewpoint

How a New Approach to Corporate Services is Maximizing the Time-to-Value to Citizens

  • Achieving results by moving from traditional operating models to value-based systems
  • Driving citizen centricity and ensuring efficiency and productivity
  • Putting value in the hands of citizens

Resiliency in Corporate Services: Maintaining a Sustainable Transformation within Fiscal and Operational Constraints

  • Assessing ways to balance competing priorities, potential risks and best practices to build resilience long-term
  • Focusing on lasting results: Evaluating and implementing the best digital tools and automated solutions to address operational needs
  • Understanding modern practices beyond temporary solutions and pandemic responses – What needs to stay, what needs to go?
  • Preparing for the future: How are teams leveraging new digital solutions and/or strategies to become more proactive rather than reactive

Your Registration

Virtual Presentations

Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gaining unique perspectives


An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges

Leading Technology Solutions

Hear  from leading solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content on the complimentary Public Sector Network social learning platform

What Your Peers Had to Say

Thank you for this great session. I realize that to some extent we are all on different journeys with process improvement. This type of forum is excellent to share ideas and connecting with likewise individuals.
Shared Services Canada

Excellent and informative and interesting concept on the back office label, and moving forward in this new environment, lots of insightful takeaways.
Government & Consumer Services

Good to hear how all levels of government are using the lessons learned during the pandemic to advance modernization.
City of Vaughan

Our Event Partners


Marketing Partner

For partnership opportunities, contact Andrew Cowan for more information ([email protected])