Evolve
Asia Pacific
Outcome Based
Transformation
Virtual | Tuesday, February 22, 2022
Streaming live 10.50 AM – 2:30 PM AEDT
Event Overview
Innovation to Put Citizens Front and Centre
From disconnected online experiences to service centres under intense pressure due to unprecedented demand, Government is facing many challenges across front and back-office functions. As online services and digital experiences are now critical for citizens, it’s imperative that the public sector continually improve their systems to aid communities
through crisis and recovery.
Digital service delivery is far too important to wait for large-scale, high risk digital transformation. Beyond COVID times, government agencies must continue to innovate and modernise, supporting and guiding citizens as they navigate through a new economic future.
Join Pegasystems’ 2nd Annual Evolve for Government APAC event to learn how industry is partnering with Government to deliver meaningful outcomes for citizens. By transforming real-time data into actionable insights, digital and technological innovation can inform decision making, improve service delivery and drive public sector productivity. By exploring case studies from Government of the APAC region, discover how your agency can elevate its digital transformation strategy to provide seamless support to citizens in the post-pandemic recovery.
A Sneak Peek Of Your Inspiring Speakers
Stephanie Woerner
Research Scientist
MIT Sloan School of Management, Cambridge
Jason Cross-Martin
Program Manager, Digital Customer Enablement
Water NSW (NSW Department of Planning, Industry and Environment)
Dr Ian Opperman
Chief Data Scientist
NSW Department of Customer Service
Vicki Wood
Head of Delivery
Commonwealth Bank of Australia
Rochelle Thorne
Adviser
Public Sector Network Former CIO Australian Criminal Intelligence Commission (ACIC)
Matt Nolan
Head of Decision Science
Pegasystems
Rob Bollard
Director, Industry Principal – Public Sector APAC
Pega, Former CIO, IP Australia
Key Sessions
Opening Ministerial Address:
Citizens at the Front and Centre
Identifying and Responding to Emerging Treans in Federal IT Acquisition
Stephanie Woerner
Research Scientist, MIT Sloan School of Management, Cambridge
Reusable Digital Platforms to Open Up our Borders and Beyond
Rob Bollard
Director, Industry Principal – Public Sector APAC, Pega, Former CIO, IP Australia
Dan Smith
Managing Director – Technology Services, Accenture
Centralising Data Acquisition Through the Water Added Value Environment (WAVE) Program
Jason Cross-Martin
Program Manager, Digital Customer Enablement, Water NSW
The Mission to Humanise
Dr Ian Opperman
Chief Data Scientist, NSW Department of Customer Service
Vicki Wood
Head of Delivery, Commonwealth Bank of Australia (CBA)
Matt Nolan
Head of Decision Science, Pegasystems
The Future of Digital Government
Doug Averill
VP, Global Industry Market Leader – Public Sector, Pegasystems
Ben Leech
Digital Sourcing Sourcing Strategy, Digital Transformation Agency (DTA)
Rhiannon Lawson
Deputy Director, Technology Modernisation, Cabinet Office (UK)
Sheri Bernard Trivedi
Director of Design, United States Digital Service
Stream 1
Get hands-on with technology and explore the tools, products and gadgets transforming CX across the public sector
Stream 2
Strategise the implementation of sector-specific products by reviewing success stories and use cases from across APAC
View the agenda for the full speaker lineup, sessions and event timeline
