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Evolve

Asia Pacific

Outcome Based

Transformation

Virtual | Tuesday, February 22, 2022
Streaming live 10.50 AM – 2:30 PM AEDT

Event Overview

Innovation to Put Citizens Front and CentreFrom disconnected online experiences to service centres under intense pressure due to unprecedented demand, Government is facing many challenges across front and back-office functions. As online services and digital experiences are now critical for citizens, it’s imperative that the public sector continually improve their systems to aid communities
through crisis and recovery.

From disconnected online experiences to service centres under intense pressure due to unprecedented demand, Government is facing many challenges across front and back-office functions. As online services and digital experiences are now critical for citizens, it’s imperative that the public sector continually improve their systems to aid communities
through crisis and recovery.


Digital service delivery is far too important to wait for large-scale, high risk digital transformation. Beyond COVID times, government agencies must continue to innovate and modernise, supporting and guiding citizens as they navigate through a new economic future.


Join Pegasystems’ 2nd Annual Evolve for Government APAC event to learn how industry is partnering with Government to deliver meaningful outcomes for citizens. By transforming real-time data into actionable insights, digital and technological innovation can inform decision making, improve service delivery and drive public sector productivity. By exploring case studies from Government of the APAC region, discover how your agency can elevate its digital transformation strategy to provide seamless support to citizens in the post-pandemic recovery.

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Benefits of Attending

Explore intelligent automation and predictive analytics by reviewing public sector case studies across the APAC region

Build public trust and satisfaction with government services by developing robust, seamless customer engagement strategies


Accelerate the next phase of your digital transformation journey while proactively mitigating the emerging risks of modernisation

A Sneak Peek Of Your Inspiring Speakers

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Stephanie Woerner
Research Scientist
MIT Sloan School of Management, Cambridge

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Jason Cross-Martin
Program Manager, Digital Customer Enablement
Water NSW (NSW Department of Planning, Industry and Environment)

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Dr Ian Opperman
Chief Data Scientist
NSW Department of Customer Service

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Ben Leech
Digital Sourcing Strategy
Digital Transformation Agency (DTA)

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Vicki Wood
Head of Delivery
Commonwealth Bank of Australia

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Rochelle Thorne
Adviser
Public Sector Network Former CIO Australian Criminal Intelligence Commission (ACIC)

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Matt Nolan
Head of Decision Science
Pegasystems

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Rob Bollard
Director, Industry Principal – Public Sector APAC
Pega, Former CIO, IP Australia

Key Sessions

Keynote SessionPanel DiscussionTechnical Streams

Opening Ministerial Address:
Citizens at the Front and Centre

Identifying and Responding to Emerging Treans in Federal IT Acquisition

Stephanie Woerner
Research Scientist, MIT Sloan School of Management, Cambridge

Reusable Digital Platforms to Open Up our Borders and Beyond

Rob Bollard
Director, Industry Principal – Public Sector APAC, Pega, Former CIO, IP Australia

Dan Smith
Managing Director – Technology Services, Accenture

Centralising Data Acquisition Through the Water Added Value Environment (WAVE) Program

Jason Cross-Martin
Program Manager, Digital Customer Enablement, Water NSW

The Mission to Humanise

Dr Ian Opperman
Chief Data Scientist, NSW Department of Customer Service

Vicki Wood
Head of Delivery, Commonwealth Bank of Australia (CBA)

Matt Nolan
Head of Decision Science, Pegasystems

The Future of Digital Government

Doug Averill
VP, Global Industry Market Leader – Public Sector, Pegasystems

Ben Leech
Digital Sourcing Sourcing Strategy, Digital Transformation Agency (DTA)

Rhiannon Lawson
Deputy Director, Technology Modernisation, Cabinet Office (UK)

Sheri Bernard Trivedi
Director of Design, United States Digital Service

Stream 1

Get hands-on with technology and explore the tools, products and gadgets transforming CX across the public sector

Stream 2

Strategise the implementation of sector-specific products by reviewing success stories and use cases from across APAC

View the agenda for the full speaker lineup, sessions and event timeline

Your Registration

Virtual Presentations

Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gaining unique perspectives

Interactivity

An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges

Leading Technology Solutions

Hear  from leading solutions providers in the government space as they explore key technologies to improve citizen services

On-Demand

Receive on-demand access to session content on the complimentary Public Sector Network social learning platform