Operational Excellence Showcase

Charting the Path to Excellence – Inspiring Change – Shaping the Future

Toronto: May 14th, 2024
Ottawa: May 22nd, 2024

Event Partners


projected Attendees per City


inspiring speakers


Event partnerS

Charting the Path to Excellence – Inspiring Change – Shaping the Future

Operational excellence is the cornerstone of success in today’s dynamic public sector landscape. It is the art of streamlining processes, harnessing technology, fostering innovation, and embracing resilience—all while prioritizing citizen satisfaction. This conference is your gateway to explore the transformative power of operational excellence in government operations.

In our pursuit of excellence, we turn challenges into opportunities. Discover innovative solutions that drive efficiency, reduce costs, and enhance service quality. Dive into data-driven insights that empower informed decision-making and improve transparency. Explore strategies to cultivate a culture of continuous improvement, strengthen resilience, and chart a course to a future-ready government.

Join us for a day of immersive learning, networking, and inspiration. Engage with thought leaders, connect with peers, and gain actionable insights that can redefine your approach to government operations. Together, we’ll unlock new possibilities, inspire change, and shape the future of government operations. Be a part of the conversation!

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Who Should Attend

Chiefs | Directors | Heads | Managers of


Compliance Business Improvement

Finance & Procurement

Corporate & Shared Services


Contract Management

Supplier Management

Supply Chain

Benefits of Attending

Strategic Insights:
Gain valuable insights from industry experts and government leaders on how to achieve operational excellence, navigate digital transformation, and build a resilient public sector.

Innovative Solutions:
Explore the latest technologies and innovative solutions driving efficiency and effectiveness in
government operations. Discover practical approaches to achieving more with limited resources.

Networking Opportunities:
Connect with peers, policymakers, and thought leaders in the public sector. Share experiences, best
practices, and establish valuable professional connections.

What Government Attendees Had To Say

“The roundtables were good – lots of information that was shared that makes you think how you can apply this to your own work.”

Government of Canada

“Excellent. Very relevant challenges
to the public sector.”

University of British Columbia

A Sneak Peek of Our Speakers

Dr. Flolet Loney-Burnett
Assistant Deputy Minister, Enterprise Business Services Division
Ministry of Public and Business Service Delivery

Andrea McKinney, General Manager, Corporate Services, Town of Orangeville

Andrea McKinney
Chief Corporate Services, Technology, and Innovation Officer
WSIB Ontario

Alena Thouin
Chief Operating Officer
Ontario Financing Authority

Olga Bakonyi
Head, Digital Enterprise Engagement Practice
Government of Ontario

Kalyan Chakravarthy
Chief Information Officer
Electrical Safety Authority

Assistant Deputy
Minister, Oversight and
Agency Governance
Ministry of

Melissa Djurakov
Assistant Deputy Minister, Oversight and Agency Governance
Ministry of Transportation

Marco Palermo, Director, Digital Government & Modernization, City of Toronto

Marco Palermo
Deputy Chief Technology Officer
City of Toronto

Sylvain Souligny Director General, Departmental Planning and Management Practices Indigenous Services Canada

Sylvain Souligny
Director General, Human Resources
Services Canada

Director Technology
Canadian Digital

Gail Mitchell
Assistant Deputy Minister, Departmental Programs and Operations
Women and Gender Equality

Hayley Crichton
Executive Director, Public Safety and Security Division
Nova Scotia Department of Justice

Sankaran Krishnaraj
Director General, Service and Program Excellence Directorate, Programs Branch
Agriculture and AgriFood Canada

Director Technology
Canadian Digital

Jamie Light
Director, IT Operations, Information Management and Technology Directorate
Treasury Board of Canada Secretariat

Executive Director, Health
Alberta Innovates

Wissam Moussa
Director Technology
Canadian Digital Service

Hayley Crichton
Executive Director, Public Safety and Security Division
Nova Scotia Department of Justice

Cayle Oberwarth
Chief Information Officer, Director General Operations, Strategic Joint Staff
Department of National Defence

Director Technology
Canadian Digital

Shawn Winter

Discussing the Most Current Topics

#Operational Excellence

#Government Efficiency

#AI & IoT

#Continuous Improvement

#Data-Driven Decision Making

#Process Optimization

#Resilience and Preparedness

#Service Delivery



Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gain unique perspectives


An opportunity to engage with your peers from across the state in dedicated networking sessions, interactive roundtable discussions and meal breaks


Hear from leading solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content on the complimentary Public Sector Network social learning platform

Event Partners

Boost your presence

The Operational Excellence Showcase 2024 gives you direct access to every senior stakeholder looking to advance their customer experience strategy. presents you with a prime opportunity for top-quality lead generation, face-to-face meetings with buyers, and the chance to sky-rocket your marketing conversion metrics in time.

Interested In Learning More?

The Operational & Process Excellence Community provides a hub for public sector professionals from around the globe to learn, network, collaborate, benchmark, and share best practices with their peers. Become a member today for free and gain access to:

  • Live chats and digital forums
  • Global content library
  • Priority event registration
  • Networking opportunities with peers
  • Complimentary access to exclusive events and insights