Public Sector Certificate in
Strategy & Transformation
Tuesday, 5 – Thursday 7 December 2023 | 9:00 AM – 4:00 PM AEDT | Online
Training Overview
Learning how to develop and implement strategies and understanding how business transformation is delivered
Business transformation in Australian government is necessary for government to continue to adapt to what is required, whether that be to meet the needs of citizens, improve efficiencies and reduce costs, enhance transparency and accountability, embrace digital technologies, or responding to regulatory changes – then this course is for you!
This course has been developed specifically for the Government environment. Graduates of the course will have a strong knowledge of how to develop and implement a strategy and understand how business transformation is delivered
Who Should Attend
This course is designed for emerging leaders and those looking to move into roles that provide strategic insights.
Learning Outcomes
Understand the steps involved in transformation
strategy development
Map and analyse your processes to identify waste
and improve productivity
Use innovative and customer centric techniques to
think strategically
Determine the most appropriate method for project
delivery and key tools to track progress
Meet Your Facilitator
ANDY CORBETT
CorbettPrice
With over 20 years of global business transformation experience, Andy Corbett is a visionary leader who has spearheaded multimillion-dollar transformation programs across various industries. As a Lean Six Sigma Black Belt, he combines his extensive expertise with a relentless drive for excellence, guiding public sector organisations through large-scale transformation initiatives and the development of successful long-term strategies.
Andy’s unique ability to explain complex ideas in easy-to-understand ways has made him a trusted advisor for numerous clients, enabling them to achieve remarkable results. Through his guidance, organisations have consistently experienced revenue growth, cost savings, improved employee engagement, and enhanced customer experience.
Key Sessions
- Overview of transformation strategies
- Introduce the concept of an operating model (OM), discuss how OM interact with strategies
- Explain the characteristics of a transformational strategy, Discussion: Ask for examples of transformations in their organisations
- Explain what tools are used at each stage of OM / transformation design
CUSTOMER
- Introduce the core principles of CX design and design thinking
- Break down the design thinking process and what tools can be used
- Value proposition canvas activity
- Defining problem statement activity
- Customer Journey mapping activity
PROCESS
- Explain the mapping of a value chain and limitations of IT solutions
- Explain process mapping using LSS principles
- SIPOC and process decomposition activity, refine problem statement
- Continue SIPOC activity, identify wastage
- Discuss measures and KPIs: processing time, lead time, defects
CONTROL
- Introduce program management concepts, agile v waterfall
- Dependency mapping activity
- Risk Management discussion
- Bring all activities together to show big picture
Registration
Final Price
$1595
per person + GST
Interested In Learning More?
