Framing and Solving Problems with Human Centred-Design
Wednesday, 15 & 22 November 2023 | 10:00 AM – 2:30 PM AEDT | Online
Training Overview
Creating and Improving Physical & Digital Products, Services and Experiences
As a Project Manager in the Public Sector you have to navigate a whole host of complexities: multiple stakeholders (often with conflicting interests), tight budgets, changing work environments and end-users with diverse needs.
Human-centred design (HCD) offers an antidote to address the complexity. Commonly used in design and management frameworks HCD enables you to develop solutions to problems by involving the human perspective in all steps of the problem-solving process.
Evidence based decisions are made throughout, and the specialist skills are in effectively selecting method combinations and applying them in skillful ways.
This 8-hour training course aims to provide time poor, public sector project managers with the tools to unlock better social outcomes and solve problems with Human Centred Design.
Who Should Attend
This course is or project managers and cross-functional business leads in charge with driving transformation change in all three levels of government including:
Project & Product
Manager and Leads
Business Process Improvement Manager, Leads and Officers
Service Designers and
UX Managers and Leads
Learning Outcomes
Adopt a “people-first” perspective and establish a plan for continuous improvement
Embrace effective iteration and visual work and earn to guide convergent and divergent thinking
Build an in-depth understanding of internal and external stakeholders
Gain knowledge of various HCD methodologies and identify the best combination for you
Meet Your Facilitator
Mauricio Perez
Human Centred Design Strategist
Good HCD
Mauricio Perez is a Human Centred Design (HCD) strategist in Sydney, Australia. He specialises in Service Design, User Experience (UX) and Customer experience (CX). He is focused on making products and services better for your users, customers, citizens and even staff by placing their needs at the centre of the design process.
He works to find the right problem through research, analysis and synthesis before finding the right solutions through design, testing and iteration. He works across government, financial, health and communication sectors. He has a passion for inclusive, environmental and ethical design practices.
Key Sessions
An Introduction to Human Centred Design
- Overview, Objectives and Outcomes
- Why are you here?
- How to get the most of out of this session
- Participation principles and tools
- An Introduction to Human Centred Design and Its Benefits
- Human Centred Design and the power of the human perspective
- Understanding how to apply HCD to design products, services, digital and physical experiences
- Learning the difference between HCD for improvement and HCD for creation
- Influencing Mindsets and Behaviours
- How to define success
- Understanding how to to gain buy-in
- An exercise in aligning stakeholder goals
Exploring the Problem
- The Importance of Exploring and the Problem with your Team
- Understanding problem spaces and identifying your problem space
- Engaging with the the community/users and mapping out the pain points and challenges that they face
- Synthesizing and processing this information
- Understanding your Community and/or Users
- Unpacking persona creation
- What are the questions that you need to ask
- Creating a user journey map and other artefacts to extract key information
Ideation, Feasibility and Viability
- Concept ideation: Evaluating your Current State and Disussing Possible Solutions
- Assessing where you are at presentlyDiary Study, Expert Interviews, Landscape review, Survey
- Applying a blueprint exercise
- Developing solutions
- Practical Guide: Internal Valuation and Testing
- Running a feasibility and viability exercise with internal stakeholders
- Running a User Testing
- Gathering and synthesing feeback
- Planning next steps
Making HCD a Part of Your Everyday Work and Life
- Understanding Journey Maps and their Practical Application
- Exploring task models
- Planning a blue print for your Future State
- Identifying gaps and areas for improvement
- Making HCD part of BAU: Planning for Continuous Improvement
- Outlining next steps
- Plannning a Human-Centred Design sprint workshop
- Lessons learned and takeaways
Registration
Final Price
$1195
per person + GST
If you want to focus more on research and discovery to transform service delivery, we have:
Building Rich and Powerful Qualitative User Insights
Wednesday, 11 & 18 October 2023 | 10:00 AM – 2:30 PM AEDT | Online
Interested In Learning More?
