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Advancing Current Practices and Implementing New Methods
for More Effective Incident Management

Thursday, 10 March & Thursday, 17 March 2022 | 10am – 2pm AEDT | Online

Training Overview

Transformation and Collaboration to Keep the Public Safe

Australia’s emergency services have endured rapid changes over the last two years in the wake of the global pandemic. In these uncertain times, remaining at the forefront of emerging methods to deal with incidents can provide first responders with the tools necessary to ensure they and the public are kept safe. Improving on current protocols and implementing new methods to ensure the most effective response can be a challenging process.

To overcome these challenges, join us at the Q1 Training: Advancing Current Practices and Implementing New Methods for More Effective Incident Management.  Through an innovative mix of lecture-style presentations, interactive group exercises and expert feedback, participants will learn the fundamentals of adopting new methods of approach and improving response management.

This session provides you with all the tools and techniques to apply to investigation, safety, incident management and collaboration between agencies. Participants leave with theoretical and practical knowledge, as well as an understanding of the latest methods to apply to their own incident response.

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Learning  Outcomes

Explore the latest methods for effective incident response in collaboration with other agencies 

Learn about the latest technology aiding emergency services in managing incidents 

Put theory into action by working in groups to prepare response plans and receive constructive, real-time feedback 

Meet Your Facilitator

Mark Potter is a proven executive with experience in providing leadership across complex and diverse roles. He has a strong background in developing internal and external relationships, operating in complex and technical environments, leading teams through significant change and steering strategy into action.

Mark’s career has seen him undertake executive level roles within the emergency management, vocational training and not for profit sectors. Whilst Mark was the CFA Regional Director in the Gippsland Region, he led a team of approximately 6,000 volunteers and 120 staff through major bushfires, floods and industrial fires, including the 2014 Hazelwood Mine Fire. During his 30 year career within the emergency management sector, he has performed various roles, including community education, road accident rescue, firefighting, incident management including planning and public information units and strategic response planning.

Mark has extensive experience assessing emergency risk from the landscape level to individual properties and turning this into effective management plans. In his current role he works with small to large organisations in developing current and future emergency managers and undertaking risk assessments within an emergency management context.

Key Sessions

Module 1Module 2Module 3


  • An Introduction to Effective Incident Response Planning
  • How to Simplify the Involvement of Multiple Agencies
  • Breakout Activity: Investigation of the latest technologies that would benefit your incident response

Personnel Safety and Protecting the Broader Community

  • Enhancing Safety Procedures for Front Line Staff
  • Ensuring Public Safety while Dealing with an Incident
  • Breakout Activity: Create an incident communication plan that advances on your organisation’s current methods

Application and Evaluation through a Group Project

  • Project Brief – Map your Incident Management Plans
  • Project Application – Design an Emergency Response Plan
  • Project Presentation – Pitch and Share
  • Project Review – Evaluation and Feedback

Gain Implementable Strategies

Work on emergency response plans

that incorporate the latest advances in methods of practice 

Leave with a better understanding of

the latest tools and technologies available to improve incident response 

Walk away with a course content pack

including our expert speaker presentation slides, session recordings and templates

Your Registration

Early Bird Price

ends COB 17
December 2021


per person + GST

Final Price

ends COB 10 March


per person + GST