Change Management for
Technology Transformation

12 and 19 July 2023 | 10:00 AM – 2:30 PM AEST | Online

Training Overview

Optimise Adoption, Address Resistance and Drive Innovation

According to McKinsey & Company, a whopping 70% of digital transformations fail. And a recent BCG survey reveals 75% of transformation efforts don’t deliver the anticipated results. 

Why? Technology project goals are often improperly defined and poorly communicated. This frightens and frustrates employees. Instead of adoption, you get resistance, misalignment across departments and competing interests without common goals. Change management (or lack of ) can make or break modernisation initiatives. However sometimes its not a key focus but is a part of the project that you are in a crucial position to influence and make decisions on. 

This online training course has been developed for IT leaders who are leading transformation and modernisation initiatives in the public sector. It will focus on strategic planning and communication skills to influence and drive transformation forward.  It will address the common challenges that IT specialists encounter and. In addition it will investigate some of the recurrent break points that cause projects to fail. 

Who Should Attend

This course is designed for Directors, Assistant Directors, Managers, Project Managers, Leads in charge of transforming all three levels of government including:

ICT, IT, Technology, Technology Operations

Change Management and Business Transformation

Innovation and Digital Transformation

Learning Outcomes

Understand the principles of change management 

The role of change management in driving technology innovation 

Communicating goals and engaging with stakeholders 

Pre-empting and addressing resistance 

Meet Your Facilitator

Caz McLean
Strategist, Facilitator, Business Partner
Caz McLean Consulting 

Caz McLean is a highly experienced senior executive recognised for her expertise in leadership, strategy, culture, innovation, and service improvement. She has master’s degrees in business administration, strategic foresight, and social policy, 20 years’ experience in Local Government, and extensive experience as a management consultant. 

As an expert strategist and facilitator, Caz works in partnership with clients to inspire creative thinking in solving complex problems. Caz facilitates collaborative processes to design and deliver innovative solutions for a sustainable future. Caz’s expertise covers various areas such as review processes, strategy design, training programs, and expert facilitation. 

Caz prioritizes building internal capability by taking clients and their team on the journey and delivering efficient and effective outcomes aligned with business goals and objectives. 

Key Sessions

Day 1: Module 1Day 1: Module 2Day 2: Module 3 Day 2: Module 4

Principles of Change Management

  • The Dynamics of Change 
    • Context for change
    • We’re human
    • The seven dynamics of change are that people
    • Models of change management
  • The Role of Change Management in Innovation
    • What is innovation? A shared definition
    • Activity
    • Reflection and learning

Goal Setting and Strategy

  • Setting Goals and Crafting a Strategy
    • Why is a compelling Vision important?
    • Exploring examples and tools
    • Group Discussion
  • Crafting a Strategy:  Adopting a structured approach to change
    • Identify objectives, scope, and stakeholders
    • How to assess risks and impacts of the change
    • The resources and capabilities needed to implement the change successfully 
  • Suggested Activity:
     Apply the learning from today’s session to start crafting a change management strategy 

Navigating Resistance and Adoption

  • Unlocking Resistance
    • Involving staff and all stakeholders
    • Communication
    • Managing resistance
    • Group discussion
  • Enabling Adoption among Internal Stakeholders
    • Opportunities to see, feel, touch, and try
    • Fostering a learning envirnment
    • Change experiments
    • Tips and tricks

Next Steps

  • Monitoring and Analysing Progress
    • Monitoring achievement of strategy
    • Adjustments and feedback
    • Monitoring post change
  • Planning for Continuous Improvement
    • Moving away from Set and Forget
    • Flexibility and responsiveness
    • Culture of continuous improvement


Final Price


per person + GST

Customised in-house options available for teams

Interested in any of our online trainings?

You can also choose to have them delivered in house. We will work closely with our inspiring session facilitators to tailor the content around the key development areas your team are prioritising, shape the learning outcomes around your core departmental challenges and make the most of your L&D and upskilling budget.

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