Digital public services are an imperative. The private sector has raised the bar on the customer experience, and people expect the government to succeed in kind. Navigating public services can be daunting. The user experience varies across government websites, and often requires multiple accounts and digital IDs. In this technological landscape, governments must streamline their services to meet citizens’ needs and expectations. The drastic shift from in-person to digital engagement over the past decade has only accelerated with the COVID-19 pandemic.
The digital revolution cannot be inclusive if all citizens are not able to access digital services. This includes people of all backgrounds, physical or mental disabilities, ages and especially those with limited means. Government must utilize technology to have best-in-class service delivery. This requires defining technological priorities, leveraging data examination initiatives, and collaborating across all departments.
Public Sector Network’s Government Digital Insights Fall Edition virtual event will bring together public sector thought leaders and industry experts as they explore and explain how digital service delivery is redefining citizen engagement, the citizen experience, and the future of government.
Benefits of Attending
Your Inspiring Speakers
Councilwoman Meeka Owens
City of Cincinnati, OH
CIO and Director, Department of Innovation & Performance
City of Pittsburgh, Pennsylvania
Deputy Chief Information Officer/Public Technology & Innovation, Office of Innovation & Technology
City of Philadelphia
Chief Strategy and Innovation Officer
Charlotte Mecklenburg Library (North Carolina)
Digital Services Director
Topeka & Shawnee County Public Library
Program Manager, Connecticut Digital Service, Department of Administrative Services
State of Connecticut
Chief Mobility Officer
State of Michigan
New Reach Community Consulting
OneStop Pittsburgh- Skip the Trip Downtown, Do It All Online!
You have heard the adage before time is money, and until recently contractors, architects, and developers alike had no option but to travel to downtown Pittsburgh to submit paperwork, pay fees, and apply for permits. Then in 2019 the City of Pittsburgh announced the launch of OneStopPGH: a website where residents and professional can apply, pay for, and receive business licenses and permits, upload development plans, and track violation notices. Led by a cross-functional team from several departments, this multi-year, multi-million dollar project has modernized the way the City of Pittsburgh conducts business. OneStopPGH services are provided by the Departments of City Planning, Mobility & Infrastructure, and Permits, Licenses & Inspections, with more services coming soon. Please join this engaging keynote as Heidi Norman explains the development of One StopPGH. Learn about what worked, what didn’t and how the Dept. of Innovation & Performance at the City of Pittsburgh, Pennsylvania was able to build a 21st-century resource for its constituents.
Digital Accessibility: A key to Inclusive Growth
Technology affords the public sector avenues to connect with their constituents. We depend on it to maintain services and lay the foundation for a more inclusive society. While the digital evolution holds boundless possibilities, access to technology is a prerequisite to unlock this. Strengthening digital access among people of all backgrounds, physical or mental disabilities, ages and especially those from asset-limited families- helps ensure that everyone is included.
This panel of experts will discuss how to rethink the role of digital accessibility software and will share tips around cross-department collaboration, existing accessibility evaluation, and processes that help evaluate & integrate new technologies..
‘Fix it Cincy!’
The City of Cincinnati has developed and released a mobile app – called ‘Fix it Cincy!’ – that enables residents to inform and engage with several city departments. Councilwoman Meeka Owens will chat with our Thought Leadership Partner, Coby Williams, about the development and expansion of the app. Councilwoman Owens will share how her work with Cincinnati’s City Council helped integrate departments including Transportation & Engineering, Buildings & Inspections, and Health, to the app’s initial focus on Public Services. Their conversation will outline key steps your city can take to enhance resident engagement and improve city-provided services.
Leading Digital Transformation with the New York State Department of Environmental Services (DECinfo) Locator
DECinfo Locator is an interactive GIS mapping application and information portal that lets anyone access DEC maps, documents, and data about the environment and outdoor recreation resources in New York State. There are more than 78 interactive map layers available in one map. This locator allows citizens to activate layer categories. Also, users can download permits, access the latest environmental clean-up information, view photos, and connect to database records from the comfort of their home or office. Leveraging the available web services, GIS users can incorporate real-time DEC data in any mapping application they are using or developing. Cathy Kittle, Director for DEC’s Digital Services Bureau, and Scott Donnelly, DEC’s Web Development Section Lead, will demonstrate the application which attracted more than 265,000 users last year.
Presenting your Digital Transformation Plan 2023
Digital Transformation can be a game-changer when it comes to how you offer services. To make headway and ensure that your plan advances – achieving buy-in and collaboration with key interest leaders is essential. Separately – what ‘competitive advantage’ is there is government? Who are they competing against?
Hear from experts and learn how the correct strategic applications of a well-executed plan can both help garner buy-in and reduce time.