eXpected registrations IN 2024
inspiring speakers
CASE STUDIES
Steering Committee
![Scott McDougall and Public Sector Network](https://publicsectornetwork.com/wp-content/uploads/2022/07/Profile-e1680552400474.webp)
Kaine Sparks
Executive Director Registrar
Government of British Columbia
![Scott McDougall and Public Sector Network](https://publicsectornetwork.com/wp-content/uploads/2023/05/Nancy-Norris.png)
Nancy Norris
Senior Director, ESG & Digital Trust
BC Ministry of Energy, Mines and Low Carbon Innovation
![Scott McDougall and Public Sector Network](https://publicsectornetwork.com/wp-content/uploads/2023/05/Aaron-Jaffery.png)
Aaron Jaffery
Director General for Service Experience Design and Delivery, Benefits Delivery Modernization Programme
Service Canada
What’s In Store for 2024
In today’s fast-paced digital era, the public sector faces an ongoing challenge: staying agile amidst constant change while meeting the escalating expectations of citizens. As citizens increasingly demand seamless access to services via cutting-edge technology, government agencies must leverage customer experience (CX) strategies to enhance accessibility, streamline processes, and foster collaboration within their organizations.
Digital Government and CX Roadshow is tailored to provide actionable insights through real-world case studies, interactive panel discussions, and collaborative roundtable sessions. This event aims to equip attendees with the knowledge and tools necessary to develop comprehensive strategies that leverage strategies for optimized service delivery and improved citizen outcomes.
From emerging trends to industry best practices, attendees will have the opportunity to explore innovative solutions that bridge the digital divide and propel their agencies forward.
Join us for a day of innovation, knowledge-sharing, and networking as we work together to shape the future of government agencies. Register now to secure your spot and be a part of the journey towards digital excellence in the public sector.
![public sector network slider image](https://publicsectornetwork.com/wp-content/uploads/2023/05/MicrosoftTeams-image-1-scaled.jpg)
Sneak Peek Speaker Panel
![Antoine Bedward, Director, Policy Development, Security Policy Division, Office of the Chief Information Officer, Treasury Board of Canada Secretariat, Government of Canada](https://publicsectornetwork.com/wp-content/uploads/2023/06/Dafna-Carr.png)
Dafna Carr
Associate Deputy Minister
ServiceOntario
![](https://publicsectornetwork.com/wp-content/uploads/2022/08/Olga-Bakonyi-pic-Oct-2021-modified.png)
Olga Bakonyi
Head of Digital Enterprise Engagement Practice
Government of Ontario
![](https://publicsectornetwork.com/wp-content/uploads/2023/03/Kalyan-Chakravarthy.png)
Kalyan Chakravarthy
Chief Information Officer
Electrical Safety Authority
![JANE ALBRIGHT
Chief Human Resources
Officer
Financial Services
Regulatory Authority of Ontario](https://publicsectornetwork.com/wp-content/uploads/2023/03/Andrea-M.png)
Andrea McKinney
Chief Corporate Services, Technology, and Innovation Officer
WSIB Ontario
![Marco Palermo, Director, Digital Government & Modernization, City of Toronto](https://publicsectornetwork.com/wp-content/uploads/2023/06/Daphnee-Nostrome-1.png)
Daphnee Nostrome
Director, Channel Strategy
Office of the Chief Client Experience Officer
![JANE ALBRIGHT
Chief Human Resources
Officer
Financial Services
Regulatory Authority of Ontario](https://publicsectornetwork.com/wp-content/uploads/2023/03/Dara-Renton.png)
Dara Renton
Director, Product
Ontario Digital Services
![JANE ALBRIGHT
Chief Human Resources
Officer
Financial Services
Regulatory Authority of Ontario](https://publicsectornetwork.com/wp-content/uploads/2023/05/Morella-Aguirre.png)
Morella Aguirre
Director, Strategic Policy and Research Branch
Ministry of Red Tape Reduction
![Mike Savage, Mayor, Halifax Regional Municipality](https://publicsectornetwork.com/wp-content/uploads/2021/12/christopher-clissold-CIO-Veterans-Affairs-Canada.webp)
Christopher Clissold
Chief Information Officer, Director General IT
IM Administration and Privacy Department of Veterans Affair
![John Kenney
Director Digital Governance
The Nova Scotia Digital Service](https://publicsectornetwork.com/wp-content/uploads/2021/12/Wendy-MacDermott.jpg)
Wendy Macdermott
Chief Experience Officer Department of Social Development
Government of New Brunswick
![Scott McKenna, Chief Information Officer, Health Canada and Public Health Agency of Canada](https://publicsectornetwork.com/wp-content/uploads/2023/06/Dawn-Stegen.png)
Dawn Stegen
Executive Director, Nova Scotia Accessibility Directorate
Department of Justice
![JANE ALBRIGHT
Chief Human Resources
Officer
Financial Services
Regulatory Authority of Ontario](https://publicsectornetwork.com/wp-content/uploads/2023/07/Jocelyn-Baker-1.png)
Jocelyn Baker
Acting Commissioner and Deputy Minister, Public Service Commission
Government of Manitoba
![JANE ALBRIGHT
Chief Human Resources
Officer
Financial Services
Regulatory Authority of Ontario](https://publicsectornetwork.com/wp-content/uploads/2023/06/TeresaDukes.webp)
Teresa Dukes
Executive Director, Social Innovation Office
Government of Manitoba
![Alex MacLennan, Assistant Deputy Minister and Chief Technology Officer, Enterprise Services, Office of the Chief Information Officer, Citizens’ Service](https://publicsectornetwork.com/wp-content/uploads/2023/08/Jillian-Carruthers.png)
Jillian Carruthers
Chief Information Security Officer & Executive Director
BC Public Service
![JANE ALBRIGHT
Chief Human Resources
Officer
Financial Services
Regulatory Authority of Ontario](https://publicsectornetwork.com/wp-content/uploads/2023/05/Nancy-Norris.png)
Nancy Norris
Senior Director, ESG & Digital Trust
BC Ministry of Energy, Mines and Low Carbon Innovation
![JANE ALBRIGHT
Chief Human Resources
Officer
Financial Services
Regulatory Authority of Ontario](https://publicsectornetwork.com/wp-content/uploads/2023/05/Keith-Parker.png)
Keith Parker
Executive Lead, Service Modernization Ministry Citizens’ Services, BC Public Service
![Daniel Darche, Executive Director, Technology Modernization and Strategic Projects, Ministry of Attorney General](https://publicsectornetwork.com/wp-content/uploads/2023/05/Daniel-Darche.png)
Daniel Darche
Chief Information Officer
British Columbia Ministry of Emergency Management and Climate Readiness
![Mark Wyse, Business Consulting Director, Fujitsu](https://publicsectornetwork.com/wp-content/uploads/2023/05/russel-loacher.png)
Russel Lolacher
Product Director, DriveBC
BC Ministry of Transportation and Infrastructure
![JANE ALBRIGHT
Chief Human Resources
Officer
Financial Services
Regulatory Authority of Ontario](https://publicsectornetwork.com/wp-content/uploads/2023/05/Matt-Davies-headshot.png)
Matt Davies
Chief Technology Officer
Shared Services Canada
![public sector network woman speakers image](https://publicsectornetwork.com/wp-content/uploads/2021/12/Liz-McKeown-Interim-Director-General-Digital-Academy-Canada-School-of-Public-Service-copy.webp)
Liz McKeown
Executive Director
Treasury Board of Canada Secretariat
![JANE ALBRIGHT
Chief Human Resources
Officer
Financial Services
Regulatory Authority of Ontario](https://publicsectornetwork.com/wp-content/uploads/2021/12/Ryan-Hum.webp)
Ryan Hum
Chief Client Experience Officer and Associate ADM, Citizen Services
Service Canada
![MATT DAVIES
Chief Technology Officer
Shared Services Canada](https://publicsectornetwork.com/wp-content/uploads/2023/05/Michael-Kalin.png)
Michael Kalin
Director General, Client Experience
Service Canada
![Andrea DeJong, Deputy Fire Chief, City of St.Catharines](https://publicsectornetwork.com/wp-content/uploads/2023/05/Aaron-Jaffery.png)
Aaron Jaffery
Chief Product Officer and Architect for Benefits Delivery Modernization Programme
Service Canada
Who Should Attend
Chiefs, Directors, and Heads of
Information Technology
Multi-Channel
Citizen Experience & Services
Digital Transformation
Service Innovation
Business Delivery
Service Design & Delivery
Digital Experience
Benefits of Attending
Embrace emerging digital tools technologies and strategies to enhance user experience and gain citizen confidence and trust
Accelerate your CX capabilities through leveraging data, insights and latest design methodologies to deliver a personalised service
Connect with industry leaders, experts, and like-minded professionals during networking coffee breaks and interactive roundtable discussions. Share ideas, solutions, and best practices to enhance your agency’s capabilities
Gain insights into leadership strategies to meet emerging demands, innovations, and opportunities in the public sector
What Your Peers Had To Say
Today’s event was well produced with a great agenda and moderation.
Digital ID & Authentication Council of Canada (DIACC)
Discussing the Most Current Topics
#Digital Citizen Experiences
#Omnichannel Engagement
#Cloud Migration
#Service Delivery
#IT Infrastructure
#Data Governance
#Digital Security
#Workforce Development
Registration
LIVE PRESENTATIONS
Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gain unique perspectives
NETWORKING
An opportunity to engage with your peers from across the state in dedicated networking sessions, interactive roundtable discussions and meal breaks
TECHNOLOGY SOLUTIONS
Hear from leading solutions providers in the government space as they explore key technologies to improve citizen services
ON-DEMAND
Receive on-demand access to session content on the complimentary Public Sector Network social learning platform
Location
Event Chair
![Logo of KPMG](https://cdn.publicsectornetwork.com/KPMG-Origins_Lockup_f85214.png)
KPMG
We are a global network of professional firms providing a full range of services and digital products to industries, government, and not-for-profit sectors. Learn More
Management Consulting, Project Management, Technology Cloud Consulting
Enterprise
Event Partners
Software, Technology Cloud Consulting
Enterprise, Medium, Micro
![Logo of 49 Solutions Inc & Fasttrack Staffing](https://cdn.publicsectornetwork.com/image_12b805.png)
49 Solutions Inc & Fasttrack Staffing
49S/FTS provide consulting services to the Federal Government of Canada Learn More
Business & Digital Transformation, Cloud & Computing, Human Resources/Personnel, Information Technology & Services, Project Management
Small Business
![Logo of Google Cloud](https://cdn.publicsectornetwork.com/lockup_GoogleCloud_FullColor_rgb_544x96px_40e6b3.png)
Google Cloud
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools Learn More
Enterprise & IT Solution Architecture, Enterprise Software , Information Technology & Services, Technology Cloud Consulting
Enterprise
Business & Digital Transformation, Cloud & Computing, Critical Event Management, Data Science & Artificial Intelligence Services, Emergency Response, IOT (Internet of Things), Parking Management, Smart City, Telecommunications, Transport
Enterprise
![Logo of Nortal](https://cdn.publicsectornetwork.com/Logo_43c47e.gif)
Nortal
Meaningful impact for societies and businesses, through smart transformation and elimination of costly friction. Learn More
Business & Digital Transformation, Consulting, Cybersecurity, Data Privacy & Governance, Digital Government & CX
Enterprise, Medium
![Logo of Highway Three Solutions](https://cdn.publicsectornetwork.com/h3-logo-colour-1200px_6928e3.png)
Highway Three Solutions
Atlassian Platinum Solution Partner with 20+ years of experience in IT Consulting, Custom Solutions & Migrations. Learn More
Information Technology & Services, Software Development, Technology Cloud Consulting
Female owned
Interested In Learning More?
![](https://publicsectornetwork.com/wp-content/uploads/2023/01/Digital-Government-CX-Community-Sign-up-Image.png)