Name: ANZ Public Sector Digital & CX Roadshow
Start: 21/03/2024
End: 21/03/2024
Location: Mövenpick Hotel Wellington

358

registrations IN 2023

35

inspiring speakers

9

engaging partners

14

CASE STUDIES

What’s In Store for 2024

The 9th Annual Public Sector Digital & CX ANZ Roadshow is back in 2024 after a year of resounding success.

In the upcoming series, we’re unveiling strategies to navigate the ever-changing landscape of citizen expectations, ensuring that digital experiences align seamlessly to deliver a next-gen, inclusive service.

For an even more immersive experience, we have also extended full-day roadshows in New South Wales, Victoria and Wellington. It’s not just an event; it’s a roadmap to a future of groundbreaking public sector advancements!

View Agenda

Key People You’ll Meet

Chiefs, Executive Directors, Directors, Managers of:

Digital

Transformation, Improvement & Innovation

Citizen Experience & Engagement

Customer Contact & Contact Centres

Service Design

Information & Insights

Digital Delivery

Technology

Benefits of Attending

Embrace new digital tools and strategies for a better user experience and to build citizen confidence

Accelerate CX capabilities with data, insights and cutting-edge design methodologies

Participate in open dialogues with top state Digital and CX executives regarding the next phase

Join our specialised CX workshops and delve into themes aligned with current focus areas

View Agenda

What Your Peers Had To Say

The speakers were amazing and shared a lot of useful information

Sustainability Victoria

A great opportunity to network and pick up new ideas and get inspired

Australian Financial Security Authority

I enjoyed the quality of the speakers and learning from their ideas

Australia Nuclear Science and Technology Organisation

9th Annual Public Sector Digital & CX
Roadshow 2024 Speakers

Janine Bennett
Assistant Secretary, Digital Business and Sector Engagement, Department of Health and Aged Care

Jade Carson
Chief Information Officer,
National Gallery of Australia

Penelope Jones Assistant Secretary, Digital ID Communication, Inclusion and Governance, Gender Equity Co-Champion, Department of Finance

Olivia Reeves
Director, myGov User Audit Response,
Digital Transformation Agency

Shane Worthington Chief Digital Officer, Australian Skills Quality Authority

9th Annual Public Sector Digital & CX Roadshow 2024 Speaker

Michael Buchan
CEO,
SA Housing Authority

Dr Shikha Sharma
Director of Business
Improvement
Technology & Chief
Information Officer, Department of Human Services

9th Annual Public Sector Digital & CX Roadshow 2024

Raphael Segal
Lead Technical
Consultant/Acting
Program Manager, Department of Premier and Cabinet

Jeff Swan
Deputy Chief Officer, SA Metropolitan Fire Service

Julia Waddington-Powell,
Chief Executive, SAFECOM

Stuart Watt
Chief Information Officer,
Department of Primary Industries and Regions

Clint Browning, Executive Director, Statewide Services Executive,
Department of Communities

Linda Dawson
Deputy Director-General, Industry, Science and Innovation, Department of Jobs, Tourism, Science and Innovation

Sue Fielding
Director, Inclusion, Strategy and Partnerships,
Department of Communities

Tim Leen
Executive Director, Transformation,
South Metropolitan Health Service

Giles Nunis
Executive General Manager, Digital Transformation,
WA Primary Health Alliance

Anna Pearce
GM, Brand and Customer Strategy,
Water Corporation

Linda Sperring A/Deputy Director General, Industry Regulation and Consumer Protection Group,
Department of Mines, Industry Regulation and Safety

Dan Bowes
Executive Director,
Customer Service – Taxes
and Grants,
Revenue NSW

Kurt Brisset
Chief Technology and Innovation Officer, Transport for NSW

San Chander
Director Digital Identity
Engagement, Identity.NSW
Department of Customer Service

Felicity Cox
Executive Director,
CX and Program Delivery,
NSW Department of Customer Service

Mike Dudarenok
Chief Digital and Information Officer, NSW Education Standards Authority

Fay Flevaras
First Assistant Secretary, Digital Transformation and Delivery,
Department of Health and Aged Care

Luke Goldsmith Director, CX, Department of Planning, Industry & Environment

Kyleigh Laughlan Executive Director, Performance, Experience and Communication, Department of Planning, Industry & Environment

Katherine McDermott
Former Chief Digital Officer,
Service NSW

Jacki Muir
Director, CX Design & Delivery, Customer Experience Unit
Department of Customer Service

Following the success of last year’s CX Innovation Roadshow stop in Melbourne and the amount of innovation happening in the digital space in the state, we’re thrilled to announce that this year we’ll be bringing a brand new, bigger, full-day, standalone in-person showcase to Victoria.

The full-day Victorian Public Sector Digital & CX Roadshow 2024 will delve into key projects, best-practice and insights to demonstrate how Victorian government can prioritise simple, easy and connected’ digital services.

Check the full program here.

Mike Cunnington Deputy Commissioner, Enterprise Services, Inland Revenue

John Baddiley
Chief Technology Officer,
Reserve Bank NZ

Mark Donaldson,
Director Operational Products, ICT,
NZ Police

Bill Moses
Chief Digital Officer, Public Service Commission

Michael Lloyd
Digital Accessibility Specialist and Disability Advocate,
Ministry of Social Development

Meghan White
General Manager, Service Design and Implementation, Ministry of Education

Jenna Whitman,
Chief Information Security Officer, Callaghan Innovation

Milica Zivanovic, Deputy Chief
Digital Officer,
Public Service Commission

Mabel Estrella
Chief Digital Officer, Department of Fisheries and Agriculture

Erin Earle
Senior Executive Director, Digital Transformation, Department of Children, Youth Justice & Multicultural Affairs

Jeremy Janes
Chief Digital Information Officer, QLD Building and Construction Commission

Debra Jensen
Director, Digital Transformation, Department of Child Safety, Seniors and Disability Services

Greg Watts
Chief Information Officer,
Public Trustee of QLD

Discussing the Most Current Topics

#CX Transformation

#Digital Delivery

#Service Design

#Citizen Experience / Engagement

View Agenda

Registration

LIVE PRESENTATIONS

Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gain unique perspectives

NETWORKING

An opportunity to engage with your peers from across the state in dedicated networking sessions, interactive roundtable discussions and meal breaks

TECHNOLOGY SOLUTIONS

Hear from leading solutions providers in the government space as they explore key technologies to improve citizen services

ON-DEMAND

Receive on-demand access to session content on the complimentary Public Sector Network social learning platform

Reserve Your Complimentary Pass Here

Deloitte Office, Brisbane

Deloitte Office, Adelaide

Deloitte Office, Perth

Deloitte Office, Melbourne

Deloitte Office, Canberra

Deloitte Office, Sydney

CBD, New Zealand

Boost Your Presence

Elevate your brand, connect with industry leaders and shape the future of Digital and CX in the Public Sector!

This is your chance to stay ahead in the industry. Connect face-to-face with active buyers and decision-makers while generating qualified leads and showcasing your thought leadership. Plus, if you’re in New South Wales, Victoria and Wellington don’t miss our extended full-day roadshow for even more opportunities to engage with key decision-makers.

To take your participation to the next level, we’re also introducing 3 x 2.5 hour deep-dive conversations. These insightful sessions can be hosted at the roadshow venue or a bespoke dining venue within three weeks of the event.

Interested in partnering for the entire roadshow series? Contact us for more details at [email protected].