Operational Excellence Roadshow

• Achieving the operational trifecta; advancing responsiveness, cost-effectiveness, and citizen-centricity.
• Designing services with a citizen-centric approach and aligning operations to support the successful delivery for enhanced CX.
• Aligning operations with the Opex vision and mission – providing a clear direction for decision-making and resource allocation and ensuring every action and initiative contribute to the vision’s success
• Balancing competing and often urgent business priorities – developing discernment in what will make the most sustainable, long-term value to operational advancement

Join us as we address the imperative for effective public services amidst global economic uncertainty. Explore and learn from global digital thought leader Rob Bollard PSM who has been extensively recognised for his successful digital and transformational leadership within the Australian Government over 30 years.

Rob will share learnings on streamlining digital initiatives, driving efficiencies, and enhancing citizen experiences.

Let’s pave the way for more efficient and effective delivery of outcomes:

• Setting up for success –Understanding the opportunity and building an effective business case.
• Do more with less – Transforming quickly and deliver more cost effectively leveraging the power of intelligent automation.
• Simplify and streamline projects design to fast track value, better navigate stakeholder complexity and support agility.

• AI’s impact on operational excellence – how can we harness emerging opportunities and advancements in AI technology while ensuring reliability, ethics, trust and transparency? 
• Overcoming interoperability – how to effectively integrate various IT systems (cyber, data) 
• Embracing digital technologies to streamline internal processes, improve data management, and enhance citizen interactions 
• Transforming and automating processes for efficiency and a future ready public service 

Roundtable One: Creating services that prioritise citizens and coordinating operations to guarantee successful execution
Robert Bollard, PSM, Industry Principal, Pega & Jacob Hutchinson, Business Manager – Process Automation, Datacom

Roundtable Two: Scaling Digital Transformation in the Public Sector
Faciliated by Nintex

Roundtable Three: Are you future-ready? Access to mission critical and citizen-centric information is only the beginning.
Paul Lamb, VP & General Manager ANZ, Iron Mountain & Mat Spratling, Commercial Director ANZ, Iron Mountain

Roundtable One: Creating services that prioritise citizens and coordinating operations to guarantee successful execution
Robert Bollard, PSM, Industry Principal, Pega & Jacob Hutchinson, Business Manager – Process Automation, Datacom

Roundtable Two: Scaling Digital Transformation in the Public Sector
Faciliated by Nintex

Roundtable Three: Are you future-ready? Access to mission critical and citizen-centric information is only the beginning.
Paul Lamb, VP & General Manager ANZ, Iron Mountain & Mat Spratling, Commercial Director ANZ, Iron Mountain

• Risks of data-driven decision making  
• Opportunities to embrace emerging technology  
• The psychology of innovation risk

For public sector organisations, successful digital transformation is essential yet challenging, often hindered by legacy technologies, IT skill shortages, and limited resources. By embracing process improvement and automation, these organisations can overcome these obstacles, ensuring more predictable and error-free operations.

Managed and automated processes enhance efficiency and compliance, crucial for public accountability and operational excellence. Case studies from the Victorian Government Department of Transport and Planning and the MBIE NZ Companies Office demonstrate how automation can streamline public services, reduce human error, and maintain high standards.

Implementing these strategies will help public sector organisations achieve sustained success and continuous improvement in their digital transformation efforts.

• How can we build an agile and collaborative workforce to respond to increasingly complex and interconnected challenges in the future?
• What strategies can we implement to equip the workforce to maximize the use and potential of data and technology?
• How can we effectively identify skills gaps in the workforce and address them through capability development, reskilling, and upskilling initiatives?
• What are the best practices for encouraging knowledge sharing and cross-departmental collaboration to cultivate a highly skilled and motivated team that fuels operational excellence?
• How can we leverage performance measurement and accountability insights to identify areas for improvement and report on performance to drive accountability, transparency, and trust?

Jan Sheppard, Chief Data and Analytics Officer, Environmental Science Research
James Mowat, Leader Sector Engagement, Land Information New Zealand
Bill Moses, Head of Corporate, Ministry for Regulation
David Gumley, Managing Director and Partner, ADAPTOVATE

• Achieving the operational trifecta; advancing responsiveness, cost-effectiveness, and citizen-centricity. 
• Designing services with a citizen-centric approach and aligning operations to support the successful delivery for enhanced CX. 
• Aligning operations with the Opex vision and mission – providing a clear direction for decision-making and resource allocation and ensuring every action and initiative contribute to the vision’s success 
• Balancing competing and often urgent business priorities – developing discernment in what will make the most sustainable, long-term value to operational advancement 

• MVP in 6 weeks, utilising existing systems of record
• Empowers front line workers to drive for better outcomes: Front line workers can extend the process, within the process, where the circumstances require special attention
• Private AI leveraged today to improve outcomes now and in the future

• AI’s impact on operational excellence – how can we harness emerging opportunities and advancements in AI technology while ensuring reliability, ethics, trust and transparency? 
• Overcoming interoperability – how to effectively integrate various IT systems (cyber, data) 
• Embracing digital technologies to streamline internal processes, improve data management, and enhance citizen interactions 
• Transforming and automating processes for efficiency and a future ready public service

Devlin Bell, Chief Finance & Operations Officer, Premier’s Department and The Cabinet Office
Shan Sharma, Director, Process Excellence and Automation, Department of Customer Service

Roundtable One: Exploring practical AI deployment: Enhancing process excellence to better deliver case management outcomes
Kal Marshall, Regional Vice President – Public Sector APJ, Appian

Roundtable Two: Scaling Digital Transformation in the Public Sector
Facilitated by Thomas Kohlenbach, Senior Product Specialist, Nintex & Joshua Commins, Account Executive, Nintex

Roundtable Three: Demystifying AI in Accounts Payable for Operational Efficiencies and Fraud Prevention
Facilitated by Wayne Beyrooti, Vice President Sales APAC, Basware

Roundtable Four: Leveraging Technology Without Leaving Our People Behind
Facilitated by Michelle Burnheim, Operational Excellence Training Facilitator, Intertek SAI Global

Roundtable One: Exploring practical AI deployment: Enhancing process excellence to better deliver case management outcomes
Kal Marshall, Regional Vice President – Public Sector APJ, Appian

Roundtable Two: Scaling Digital Transformation in the Public Sector
Facilitated by Thomas Kohlenbach, Senior Product Specialist, Nintex & Joshua Commins, Account Executive, Nintex

Roundtable Three: Demystifying AI in Accounts Payable for Operational Efficiencies and Fraud Prevention
Facilitated by Wayne Beyrooti, Vice President Sales APAC, Basware

Roundtable Four: Leveraging Technology Without Leaving Our People Behind
Facilitated by Michelle Burnheim, Operational Excellence Training Facilitator, Intertek SAI Global

• Leveraging data insights to identify bottlenecks within operations and potential efficiencies 
• streamlining and optimising processes – identifying and eliminating redundancies, simplifying procedures, and improving the efficiency of service delivery. 
• Leveraging innovative approaches in process reengineering to drive significant improvements in responsiveness, cost-effectiveness, and citizen-centricity. 
• Collaborative governance – Breaking down silos and fostering communication and cooperation for coordination, effective policy implementation, and improved service delivery.

For public sector organisations, successful digital transformation is essential yet challenging, often hindered by legacy technologies, IT skill shortages, and limited resources. By embracing process improvement and automation, these organisations can overcome these obstacles, ensuring more predictable and error-free operations.

Managed and automated processes enhance efficiency and compliance, crucial for public accountability and operational excellence. Case studies from the Victorian Government Department of Transport and Planning and the MBIE NZ Companies Office demonstrate how automation can streamline public services, reduce human error, and maintain high standards.

Implementing these strategies will help public sector organisations achieve sustained success and continuous improvement in their digital transformation efforts.

• How can we build an agile and collaborative workforce to respond to increasingly complex and interconnected challenges in the future?
• What strategies can we implement to equip the workforce to maximize the use and potential of data and technology?
• How can we effectively identify skills gaps in the workforce and address them through capability development, reskilling, and upskilling initiatives?
• What are the best practices for encouraging knowledge sharing and cross-departmental collaboration to cultivate a highly skilled and motivated team that fuels operational excellence?
• How can we leverage performance measurement and accountability insights to identify areas for improvement and report on performance to drive accountability, transparency, and trust?

Marina van der Walt, Deputy Secretary, Financial Management and Services, NSW Treasury
Craig Cooper, Service Director Drug and Alcohol, Justice Health & Forensic Mental Health Network NSW
Matthew Nicholls, Director Strategic Business Advisory & Finance, Department of Regional NSW
Wayne Beyrooti, Vice President Sales, APAC, Basware

• Leveraging data insights to identify bottlenecks within operations and potential efficiencies 
• streamlining and optimizing processes – identifying and eliminating redundancies, simplifying procedures, and improving the efficiency of service delivery. 
• Leveraging innovative approaches in process reengineering to drive significant improvements in responsiveness, cost-effectiveness, and citizen-centricity. 
• Collaborative governance – Breaking down silos and fostering communication and cooperation for coordination, effective policy implementation, and improved service delivery

• MVP in 6 weeks, utilising existing systems of record
• Empowers front line workers to drive for better outcomes: Front line workers can extend the process, within the process, where the circumstances require special attention
• Private AI leveraged today to improve outcomes now and in the future

• AI’s impact on operational excellence – how can we harness emerging opportunities and advancements in AI technology while ensuring reliability, ethics, trust and transparency? 
• Overcoming interoperability – how to effectively integrate various IT systems (cyber, data) 
• Embracing digital technologies to streamline internal processes, improve data management, and enhance citizen interactions 
• Transforming and automating processes for efficiency and a future ready public service

Roundtable One: Exploring practical AI deployment: Enhancing process excellence to better deliver case management outcomes
Kal Marshall, Regional Vice President – Public Sector APJ, Appian

Roundtable Two: Scaling Digital Transformation in the Public Sector
Facilitated by Thomas Kohlenbach, Senior Product Specialist, Nintex & Fraser Maguire, Senior Account Manager, Nintex

Roundtable Three: Expanding the Table: Through Place-Based Co-Design and Diverse Perspectives
Facilitated by Helen Burrell, Regional Engagement Lead, Advance Queensland

Roundtable Four: Cloud Assessment with the Well-Architected Framework: Strategies for Mitigating IT Risks and Enhancing Workload Efficiency
Facilitated by Peritos Solutions

Roundtable One: Exploring practical AI deployment: Enhancing process excellence to better deliver case management outcomes
Kal Marshall, Regional Vice President – Public Sector APJ, Appian

Roundtable Two: Scaling Digital Transformation in the Public Sector
Facilitated by Thomas Kohlenbach, Senior Product Specialist, Nintex & Fraser Maguire, Senior Account Manager, Nintex

Roundtable Three: Expanding the Table: Through Place-Based Co-Design and Diverse Perspectives
Facilitated by Helen Burrell, Regional Engagement Lead, Advance Queensland

Roundtable Four: Cloud Assessment with the Well-Architected Framework: Strategies for Mitigating IT Risks and Enhancing Workload Efficiency
Facilitated by Peritos Solutions

• Sharing Our Journey: Highlighting practical strategies and initiatives that have effectively ‘moved the dial,’ showcasing tangible progress and outcomes.
• Developing and implementing a cohesive strategic plan that fosters alignment and direction amidst outdated systems and processes, ensuring systematic improvements.
• Demonstrating how clear goals and collaborative leadership can elevate public service quality and operational effectiveness, fostering sustainable improvement.
• Prioritising team morale, leveraging small changes to produce significant results in performance.

For public sector organisations, successful digital transformation is essential yet challenging, often hindered by legacy technologies, IT skill shortages, and limited resources. By embracing process improvement and automation, these organisations can overcome these obstacles, ensuring more predictable and error-free operations.

Managed and automated processes enhance efficiency and compliance, crucial for public accountability and operational excellence. Case studies from the Victorian Government Department of Transport and Planning and the MBIE NZ Companies Office demonstrate how automation can streamline public services, reduce human error, and maintain high standards.

Implementing these strategies will help public sector organisations achieve sustained success and continuous improvement in their digital transformation efforts.

• Building an agile and collaborative workforce to respond to increasing complex and interconnected challenges in the future 
• Equipping the workforce to maximise the use and potential of data and technology  
• Identifying skills gaps in the workforce and addressing them through capability development, reskilling and upskilling initiatives 
• Encouraging knowledge sharing, cross-departmental collaboration, investing in the growth and development of your workforce: cultivating a highly skilled and motivated team to fuel operational excellence 
• Performance measurement and accountability: leveraging insights to identify areas for improvement and reporting on performance to drive accountability, transparency and trust 

Helen Burrell, Regional Engagement lead, Advance Queensland
Nicole Blackett, Director, Program Design and Insights, Innovation Division, Department of Environment, Science and Innovation
Tony King, Executive Director Innovation – Strategy , Department of Environment, Science and Innovation

• Achieving the operational trifecta; advancing responsiveness, cost-effectiveness, and citizen-centricity. 
• Designing services with a citizen-centric approach and aligning operations to support the successful delivery for enhanced CX. 
• Aligning operations with the Opex vision and mission – providing a clear direction for decision-making and resource allocation and ensuring every action and initiative contribute to the vision’s success 
• Balancing competing and often urgent business priorities – developing discernment in what will make the most sustainable, long-term value to operational advancement 

• MVP in 6 weeks, utilising existing systems of record
• Empowers front line workers to drive for better outcomes: Front line workers can extend the process, within the process, where the circumstances require special attention
• Private AI leveraged today to improve outcomes now and in the future

• Fostering a culture of continuous improvement in the public sector 
• Driving operational efficiency and pioneering RPA integration 
• Collaborative learning and knowledge exchange towards innovation 

Roundtable One: Exploring practical AI deployment: Enhancing process excellence to better deliver case management outcomes
Kal Marshall, Regional Vice President – Public Sector APJ, Appian

Roundtable Two: Scaling Digital Transformation in the Public Sector
Facilitated by Ben Cairns, Senior Solutions Engineer, Nintex

Roundtable Three: Leveraging Technology Without Leaving Our People Behind
Facilitated by Michelle Burnheim, Operational Excellence Training Facilitator, Intertek SAI Global

Roundtable Four: Organisational maturity in approach to mobility management: How do you compare and where are the opportunities to improve?
Facilitated by Paul Boutlis, National Sales Manager, Bluewater Control

Roundtable One: Exploring practical AI deployment: Enhancing process excellence to better deliver case management outcomes
Kal Marshall, Regional Vice President – Public Sector APJ, Appian

Roundtable Two: Scaling Digital Transformation in the Public Sector
Facilitated by Ben Cairns, Senior Solutions Engineer, Nintex

Roundtable Three: Leveraging Technology Without Leaving Our People Behind
Facilitated by Michelle Burnheim, Operational Excellence Training Facilitator, Intertek SAI Global

Roundtable Four: Organisational maturity in approach to mobility management: How do you compare and where are the opportunities to improve?
Facilitated by Paul Boutlis, National Sales Manager, Bluewater Control

• Leveraging data insights to identify bottlenecks within operations and potential efficiencies 
• streamlining and optimizing processes – identifying and eliminating redundancies, simplifying procedures, and improving the efficiency of service delivery. 
• Leveraging innovative approaches in process reengineering to drive significant improvements in responsiveness, cost-effectiveness, and citizen-centricity. 
• Key to success on getting started with process optimisation and excellence for public sector organisations

For public sector organisations, successful digital transformation is essential yet challenging, often hindered by legacy technologies, IT skill shortages, and limited resources. By embracing process improvement and automation, these organisations can overcome these obstacles, ensuring more predictable and error-free operations.

Managed and automated processes enhance efficiency and compliance, crucial for public accountability and operational excellence. Case studies from the Victorian Government Department of Transport and Planning and the MBIE NZ Companies Office demonstrate how automation can streamline public services, reduce human error, and maintain high standards.

Implementing these strategies will help public sector organisations achieve sustained success and continuous improvement in their digital transformation efforts.

• Building an agile and collaborative workforce to respond to increasing complex and interconnected challenges in the future 
• Equipping the workforce to maximise the use and potential of data and technology  
• Identifying skills gaps in the workforce and addressing them through capability development, reskilling and upskilling initiatives 
• Encouraging knowledge sharing, cross-departmental collaboration, investing in the growth and development of your workforce: cultivating a highly skilled and motivated team to fuel operational excellence 
• Performance measurement and accountability: leveraging insights to identify areas for improvement and reporting on performance to drive accountability, transparency and trust 

AJ Karliner, Chief Procurement Officer, Victoria Police
Zane Zhao, Assistant Secretary, Digital Security and Operations, Department of Employment and Workplace Relations

• Harnessing data integration for comprehensive decision-making. 
• Efficiency opportunities by identifying areas for operational enhancement through data analysis. 
• Accuracy in action through utilizing data to improve service precision and reliability. 
• Overcoming challenges with Strategies for navigating obstacles and maximizing the impact of data-driven decisions. 

• MVP in 6 weeks, utilising existing systems of record
• Empowers front line workers to drive for better outcomes: Front line workers can extend the process, within the process, where the circumstances require special attention
• Private AI leveraged today to improve outcomes now and in the future

• The vision for Integration of data, workflows and services across the public sector in South Australia 
• Empowering agencies to achieve faster, cheaper and higher quality outcomes through mature, sustainable integration practices 
• Progress on delivering the platforms, policies and governance bodies for a high-performing integration ecosystem 
• What’s next: decentralised operational excellence in an environment with high governance, compliance and security requirements 

• Leveraging data insights to identify bottlenecks within operations and potential efficiencies 
• streamlining and optimising processes – identifying and eliminating redundancies, simplifying procedures, and improving the efficiency of service delivery. 
• Leveraging innovative approaches in process reengineering to drive significant improvements in responsiveness, cost-effectiveness, and citizen-centricity. 
• Collaborative governance – Breaking down silos and fostering communication and cooperation for coordination, effective policy implementation, and improved service delivery

• Building an agile and collaborative workforce to respond to increasing complex and interconnected challenges in the future 
• Equipping the workforce to maximise the use and potential of data and technology  
• Identifying skills gaps in the workforce and addressing them through capability development, reskilling and upskilling initiatives 
• Encouraging knowledge sharing, cross-departmental collaboration, investing in the growth and development of your workforce: cultivating a highly skilled and motivated team to fuel operational excellence 
• Performance measurement and accountability: leveraging insights to identify areas for improvement and reporting on performance to drive accountability, transparency and trust

Angie Shafei, Dean of Business, Director (MBA, MHA), Flinders University
Richard Wortley, Manager BD – Workforce Capability Professional and Continuing Education, The University of Adelaide
Kal Marshall, Regional Vice President – Public Sector APJ, Appian

• Leveraging emerging opportunities and advancements in technology while ensuring reliability, ethics, trust and transparency
• Overcoming interoperability – how to effectively integrate various IT systems (cyber, data)
• Embracing digital technologies to streamline internal processes, improve data management, and enhance citizen interactions
• Transforming and automating processes for efficiency and a future ready public service

For public sector organisations, successful digital transformation is essential yet challenging, often hindered by legacy technologies, IT skill shortages, and limited resources. By embracing process improvement and automation, these organisations can overcome these obstacles, ensuring more predictable and error-free operations.

Managed and automated processes enhance efficiency and compliance, crucial for public accountability and operational excellence. Case studies from the Victorian Government Department of Transport and Planning and the MBIE NZ Companies Office demonstrate how automation can streamline public services, reduce human error, and maintain high standards.

Implementing these strategies will help public sector organisations achieve sustained success and continuous improvement in their digital transformation efforts.

• Achieving the operational trifecta; advancing responsiveness, cost-effectiveness, and citizen-centricity. 
• Designing services with a citizen-centric approach and aligning operations to support the successful delivery for enhanced CX. 
• Aligning operations with the Opex vision and mission – providing a clear direction for decision-making and resource allocation and ensuring every action and initiative contribute to the vision’s success 
• Balancing competing and often urgent business priorities – developing discernment in what will make the most sustainable, long-term value to operational advancement 

• Building an agile and collaborative workforce to respond to increasing complex and interconnected challenges in the future
• Equipping the workforce to maximise the use and potential of data and technology
• Identifying skills gaps in the workforce and addressing them through capability development, reskilling and upskilling initiatives
• Encouraging knowledge sharing, cross-departmental collaboration, investing in the growth and development of your workforce: cultivating a highly skilled and motivated team to fuel operational excellence
• Performance measurement and accountability: leveraging insights to identify areas for improvement and reporting on performance to drive accountability, transparency and trust

• MVP in 6 weeks, utilising existing systems of record
• Empowers front line workers to drive for better outcomes: Front line workers can extend the process, within the process, where the circumstances require special attention
• Private AI leveraged today to improve outcomes now and in the future

Roundtable One: Exploring practical AI deployment: Enhancing process excellence to better deliver case management outcomes
Kal Marshall, Regional Vice President – Public Sector APJ, Appian

Roundtable Two: Scaling Digital Transformation in the Public Sector
Facilitated by Andrew Magnisalis, Account Executive, Nintex & Barry Cairns, Senior Solutions Engineer, Nintex

Roundtable Three: Leveraging Technology Without Leaving Our People Behind
Facilitated by Michelle Burnheim, Operational Excellence Training, Facilitator Intertek SAI Global

Roundtable Four: You can have it all. Enhancing Service Excellence and Operational Performance for Government Agencies and have improved team morale and satisfied customers
David Gumley, Managing Director and Partner, ADAPTOVATE & Prue Humber, Head of Strategy and Program Management, Bendigo Kangan Institute (BKI)

Roundtable One: Exploring practical AI deployment: Enhancing process excellence to better deliver case management outcomes
Kal Marshall, Regional Vice President – Public Sector APJ, Appian

Roundtable Two: Scaling Digital Transformation in the Public Sector
Facilitated by Andrew Magnisalis, Account Executive, Nintex & Barry Cairns, Senior Solutions Engineer, Nintex

Roundtable Three: Leveraging Technology Without Leaving Our People Behind
Facilitated by Michelle Burnheim, Operational Excellence Training, Facilitator Intertek SAI Global

Roundtable Four: You can have it all. Enhancing Service Excellence and Operational Performance for Government Agencies and have improved team morale and satisfied customers
David Gumley, Managing Director and Partner, ADAPTOVATE & Prue Humber, Head of Strategy and Program Management, Bendigo Kangan Institute (BKI)

• Public sector agencies exist to create public value for their stakeholders and communities, but limited resources and a complex operating environment often make this difficult to achieve

• Heavy investment in technology is often thought to be the answer, but this can often distract and slow us down

• So, what can we do when there is limited appetite or capacity for investment? In this presentation we focus on how operational improvements can come from low or no-tech ideas

• Harnessing data integration for comprehensive decision-making. 
• Efficiency opportunities by identifying areas for operational enhancement through data analysis. 
• Accuracy in action through utilizing data to improve service precision and reliability. 
• Overcoming challenges with Strategies for navigating obstacles and maximizing the impact of data-driven decisions. 

Tammy Braybrook, Senior Director Data Capability and Analytics, Australian Maritime Safety Authority

Anthony O’Reilly, Director Business Intelligence, Improvement and Performance, Office of the Commonwealth Ombudsman