Public Sector Innovation Show - Manitoba

Agenda

Winnipeg, 05 June 2024

All times in CDT

8:00 am

Registration and Networking Breakfast

9:00 am

Welcome from the Public Sector Network

9:10 am

Welcome from the Chair

9:30 am

Ministerial Address

9:40 am

Government Keynote

Making Culture a Catalyst for Change: Building a Future-Ready Public Sector of Leadership and Service-Focused Excellence

Markus Chambers, Deputy Mayor, City of Winnipeg & Chair of Innovation and Economic Development and Chair Winnipeg Police Board City Councillor, City of Winnipeg

Markus Chambers, Deputy Mayor, City of Winnipeg & Chair of Innovation and Economic Development and Chair Winnipeg Police Board City Councillor, City of Winnipeg

10:00 am

Platinum Partner

Unlocking Government Transformation: Leveraging AI to build citizen-centric solutions

Don Clysdale, Chief Technical Architect, Fujitsu

Don Clysdale, Chief Technical Architect, Fujitsu

10:20 am

Panel Discussion

Tech Trends Transforming the Public Sector: Navigating the New Frontier in Manitoba

• Current state of digital transformation in the Manitoba public sector
• Success stories: AI and Machine Learning, Blockchain, Internet of Things (IoT)
• Tech trends shaping the public sector in Manitoba, opportunities and challenges faced in adopting digital technologies.

Jeremy Read, CEO, The University of Winnipeg
Diane Burelle, Equity, Diversity & Inclusion Coordinator, City of Winnipeg

11:00 am

Refreshment Break

11:30 am

Process & CX Track

Welcome from Track Chair

Innovation & Technology Track

Welcome from Track Chair

11:50 am

Gold Partner Process & CX Track

Crafting Seamless Journeys: CX Transformation Strategies for Enhanced Public Services

• Implementing human-centered design in public services that prioritize the needs and preferences of citizens
• Ensuring integration across various online platforms
• Data-driven decision-making for more personalized and effective public service delivery

Gold Partner Innovation & Technology Track

Bridging the Gap Between Public Sector and their Citizens

Laura Thompson, Sr Commercial Account Executive, Public Sector Educatioin & Local Gov't - Western Canada, ServiceNow and Maurizio Calabrese, Advisory Solution Architect, ServiceNow

• Ethical considerations in the development and implementation of AI and automation technologies
• Transparency in AI systems and automation processes
• Role of governance structures in ensuring responsible implementation


Laura Thompson, Sr Commercial Account Executive, Public Sector Educatioin & Local Gov't - Western Canada, ServiceNow and Maurizio Calabrese, Advisory Solution Architect, ServiceNow

12:10 pm

Government Keynote Process & CX Track

Manitoba Healthcare Case Study: Utilising the Voice of the Customer Approach

Ken Klassen, Executive Chief Operating Officer, Shared Administrative Services (Corporate Services), Shared Health

• Demonstrate to our customers how collaboration results in the best service outcomes
• Listening and understand what is important to the customers while supporting personal communication and trust
• Real life examples of how we have utilized (and plan to utilize further) technology to achieve this goal


Ken Klassen, Executive Chief Operating Officer, Shared Administrative Services (Corporate Services), Shared Health
Government Keynote Innovation & Technology Track

Ensuring Robust Data Security and Privacy in Government Operations

• Data Privacy vs. Data-Driven Decision-Making: Finding the equilibrium
• Implementing transparent data handling practices and robust protocols to maintain the confidentiality of information
• Ensuring compliance through regular assessments and audits

12:30 pm

Networking Lunch Break

1:30 pm

Government Keynote Process & CX Track

Building Resilient Government: Navigating Change Management in Manitoba’s Public Sector Innovation Landscape

Jennifer Chiarotto, Executive Director, Population and Public Health, Government of Manitoba

• Adapting to technological shifts
• Identifying key drivers and trends influencing government operations
• Strategies for inclusive stakeholder communication and collaboration
• Implementing change management practices that foster collaboration across government departments


Jennifer Chiarotto, Executive Director, Population and Public Health, Government of Manitoba
Government Keynote Innovation & Technology Track

Closing the Feedback-Loop with Patients to Improve Patient Safety and Care

Lindsay Mackenzie, Engagement Specialist, Winnipeg Regional Health Authority and Andrew Stammers, Performance & Business Planning Consultant, Winnipeg Regional Health Authority

• Turning on an early warning system to detect poor care experiences and intervene
• Adopting AI-technology (XM) to listen, understand and act on large datasets from free-text fields
• Sharing real-time feedback with dynamic dashboards to encourage cross-functional collaboration
• Mapping patient journeys in healthcare to improve data collection at point-of-care


Lindsay Mackenzie, Engagement Specialist, Winnipeg Regional Health Authority and Andrew Stammers, Performance & Business Planning Consultant, Winnipeg Regional Health Authority

1:50 pm

Gold Partner Process & CX Track

Innovations in Client Services: Navigating Efficiency, Excellence, and Technological Advancements

Gold Partner Innovation & Technology Track

Transforming Manitoba’s Public Sector: Embracing Automation for Efficient Governance

2:10 pm

Panel Discussion Process & CX Track

Building Trust and Transparency Through Innovative Citizen Engagement

• Utilizing technology for enhanced citizen engagement
• Strategies for open and transparent communication channels between the government and citizens
• Enhancing transparency in governance processes

Richard Cormier, Executive Director of Operations, Strategy and Special Projects, Communications and Engagement Division, Manitoba Finance
Samuel Lau, Transportation, Municipality, and BIA Sector Sales Lead, Environics Analytics

Panel Discussion Innovation & Technology Track

Navigating Obstacles to Government Innovation: Why are Some Organizations Not Harnessing their Full Potential?

• Identifying Barriers to Innovation: Bureaucratic hurdles, resistance to change, and resource constraints.
• Successful adoption of digital public services by organizations facing similar challenges
• Instill a mindset of adaptability, creativity, and continuous improvement among government stakeholders

Bram Strain, President & CEO, Business Council of Manitoba
Beverlie Stuart, Vice President, Business Development and Community Initiatives, Manitoba Institute of Trades and Technology
Chris Daoust, Head of Customer Engineering – Public Sector, Healthcare and Higher Education, Google Cloud

2:50 pm

Roundtables

Interactive Roundtable Discussions

1. Optimizing Manitoba’s Public Services: Delivering Digital Outcomes through Managed Services

Facilitated by: Mark Katalinich, Senior Director, AMS Offering Owner, North America, Fujitsu

2. Identifying and Meeting Citizen Needs with Data and Analytics

Facilitated by: Wally Schmeichel, Public Sector Leader, Google Cloud

3. Mixing Technology & Intelligence to Combat Threats

Facilitated by: James Bracken, Territory Account Manager, ESET and Pedro Kertzman, Senior Field Sales Engineer, ESET

4. How smart should smart cities be?

Facilitated by: Sam Lau, Transportation, Municipality, and BIA sector sales lead, Environics Analytics

3:50 pm

Refreshment Break

3:55 pm

Fireside Chat

Hong Chung, Chief Information Officer, Government of Manitoba
Hong Chung, Chief Information Officer, Government of Manitoba

4:15 pm

Platinum Partner

Automation within the Public Sector: Technology and the Future of Public Sector Service Delivery

4:35 pm

Panel Discussion

Shaping the Future: Collaboration and Beyond

• Emphasizing the critical role of technology in enhancing government services
• Public and Private Sector Dynamics: Collaborative efforts for sustained innovation
• Future trajectory of the public sector in Manitoba: Experiences, challenges, and visions for driving innovation in Manitoba

Ryan Kuffner, President & CEO, Economic Development Winnipeg
Kevin Kroeker, Assistant Deputy Minister (Executive Financial Officer), Manitoba Agriculture
Frankie Snider, Assistant Deputy Minister, Manitoba Indigenous Reconciliation
Brennan Manoakeesick, Director of Intergovernmental Relations, Manitoba Keewatinowi Okimakanak

5:05 pm

Closing Remarks from the Chair, followed by networking reception