Healthcare Infrastructure Showcase: Digital & Patient Experience

Agenda

Toronto, 26 September 2024

All times in EDT

7:30 am

Registration and Networking Breakfast

8:30 am

Welcome from Public Sector Network

8:40 am

Welcome from the Chair: Unlocking the Future of Healthcare: Transforming Care with Data-Driven Intelligence

Jeremy Young, Market Lead, Global and North America Public Sector, Oracle Health

Join us for a powerful keynote that unveils how Oracle Health Data Intelligence is revolutionizing healthcare by enabling organizations to unlock the true potential of their data. This session will demonstrate the transformative impact of connecting and unifying data across the entire healthcare ecosystem, driving enhanced patient care, optimized operations, and strategic growth.


Jeremy Young, Market Lead, Global and North America Public Sector, Oracle Health

9:00 am

Government Keynote

Harnessing Digital Innovation: Lessons from Estonia for Advancing Canada's Public Healthcare Sector

Birgit Lao, Director General, Estonia Health Board
  • The successful integration of Estonia’s X-Road data exchange layer to ensure secure and seamless communication between healthcare systems.
  • Impact of nationwide digital health records and e-prescriptions on improving patient care, efficiency, and reaching underserved populations in Estonia.
  • Strategies for bridging the digital divide and ensuring equitable access to digital healthcare services across geographic regions.

Birgit Lao, Director General, Estonia Health Board

9:20 am

Platinum Partner

Innovating Healthcare in Challenging Times: A Conversation with Cameron Love

Mike Tremblay, President of Calian IT and Cyber Solutions (ITCS)
Cameron Love, CEO of The Ottawa Hospital (TOH)

In an era marked by uncertainty, healthcare innovation stands as a critical pillar for navigating through. This fireside chat features a dynamic discussion between Mike Tremblay, President of Calian IT and Cyber Solutions (ITCS) and Cameron Love, CEO of The Ottawa Hospital (TOH). Together, we’ll delve into the importance of innovation at TOH, exploring the driving forces behind their strategic journey and the key initiatives underway. This conversation aims to shed light on how healthcare institutions can adapt and thrive, ensuring patient care remains at the forefront of their mission, even in the most challenging times. Join us for an insightful session on the frontlines of healthcare innovation.


Mike Tremblay, President of Calian IT and Cyber Solutions (ITCS)
Cameron Love, CEO of The Ottawa Hospital (TOH)

9:40 am

Panel Discussion

Modernizing Hospital IT Infrastructure; Doing More with Less in Increasingly Lights Out Environments

Steven Wilson, Chief Information Officer, Weenebayko Area Health Authority
Jeff Wilson, Director, IT Operations, Niagara Health
Anne Forsyth, Director, Clinical Applications & Decision Support, Women's College Hospital
Jennifer Hope, Director, Clinical Applications & Digital Patient Experience, University Health Network
Karim Wahba, Client Leader, Central Canada, Oracle Health
Moderated by: Christopher Anderson, Healthcare Account Executive, Schneider Electric
  • Staffing shortages in IT are leading to a larger workload for an ever shrinking workforce bringing about a need to automate processes
  • Remote visibility into IT environments is imperative for faster response times to critical incidents and more proactive measures
  • Single pane of glass views enabled through centralized monitoring platforms are becoming table stakes to enable staff resourcing, optimized OPEX budgeting through operational and capacity planning, and the elimination of guesswork in audits

 


Steven Wilson, Chief Information Officer, Weenebayko Area Health Authority
Jeff Wilson, Director, IT Operations, Niagara Health
Anne Forsyth, Director, Clinical Applications & Decision Support, Women's College Hospital
Jennifer Hope, Director, Clinical Applications & Digital Patient Experience, University Health Network
Karim Wahba, Client Leader, Central Canada, Oracle Health
Moderated by: Christopher Anderson, Healthcare Account Executive, Schneider Electric

10:10 am

Partner Session

Fortifying Canadian Healthcare: Cyber Defense at the Scale of the Internet

Ian Gallagher, Head of Solution Engineering, Cloudflare Canada

In today’s rapidly evolving digital landscape, Canadian healthcare is increasingly under threat from sophisticated cyberattacks. As the industry adopts more digital solutions, the need for robust and adaptive security frameworks becomes critical.


Ian Gallagher, Head of Solution Engineering, Cloudflare Canada

10:30 am

Refreshment Break

11:00 am

Keynote Digi Health

Welcome from Track Chairs: Navigating Mindset Change and Challenges in Shifting to Digital Healthcare Delivery

Elizabeth Keller, National Business Development, Healthcare, AWS
Sime Pavlovic, Senior Advisor, Deloitte
  • Discuss the impact of cultural factors, organizational inertia, and regulatory constraints on the pace and success of digital transformation efforts in healthcare.
  • Showcase strategies and best practices for overcoming challenges in the shift to digital healthcare delivery, including leadership commitment, stakeholder engagement, and change management approaches.
  • Explore the importance of fostering a culture of innovation, experimentation, and collaboration to drive mindset change and overcome resistance to digital transformation.

Elizabeth Keller, National Business Development, Healthcare, AWS
Sime Pavlovic, Senior Advisor, Deloitte
Keynote Patient Experience

Welcome from Track Chair: Tackling the Rising Patient Demand & Workforce Shortage by Effectively Streamlining Processes: A Successful Case Study. Explore how to reduce emergency room visits cost-efficiently through a digital transformation

Jean Aouad, Relationship Executive, Petal Health

• Adapting to the rising patient demand and workforce shortage with innovative solutions.
• Streamlining workflows in real-time to boost operational efficiency and healthcare delivery.
• Achieving significant cost savings and system improvements in healthcare access.


Jean Aouad, Relationship Executive, Petal Health

11:20 am

Panel Discussion Digi Health

Cybersecurity in Healthcare: Safeguarding Patient Data Across Organisations

Rhonda Wing, Chief Privacy Officer and General Counsel, Canadian Institute for Health Information
Emerson Rajaram, Chief Information Security Officer, Wellington-Dufferin-Guelph Public Health Agency
Nilesh Shastri, Chief Information Security Officer, Canadian Institute for Health Information
Skerdi Cerga, Chief Technology and Security Officer, Trillium Health Partners
Kimberly Osmond, Security Advisor, Splunk
Moderated by: Kyle Schilke, Enterprise Account Manager, Healthcare, AWS
  • Discuss strategies for navigating regulatory frameworks, establishing trust relationships, and overcoming legal barriers to effective information sharing and collaborative cybersecurity initiatives.
  • Explore common cybersecurity risks and threats affecting healthcare organsations
  • Discuss the potential impact of cyberattacks on critical infrastructure, financial systems, government operations, and public safety, highlighting the cascading effects and interconnected nature of cyber risks.

 


Rhonda Wing, Chief Privacy Officer and General Counsel, Canadian Institute for Health Information
Emerson Rajaram, Chief Information Security Officer, Wellington-Dufferin-Guelph Public Health Agency
Nilesh Shastri, Chief Information Security Officer, Canadian Institute for Health Information
Skerdi Cerga, Chief Technology and Security Officer, Trillium Health Partners
Kimberly Osmond, Security Advisor, Splunk
Moderated by: Kyle Schilke, Enterprise Account Manager, Healthcare, AWS
Panel Discussion Patient Experience

Human-Centered Healthcare: Balancing Technology with Empathy and Collaboration in Healthcare Infrastructure Evolution

Susan Marlin, President & CEO, Clinical Trials Ontario
Nimira Dhalwani, MBA, PMP, CTO and Director eCHN, The Hospital for Sick Children
Shusmita Rashid, Director of Knowledge Mobilization and Strategic Relations, Centre for Aging + Brain Health Innovation and Baycrest Academy for Research and Education
Saurabh Mukhi, Chief Technology Officer, Think Research
Moderated by: Mireille Luc PhD, Sr., Director, Research, Content & Medical Affairs Petal Health
  • Emphasizing Human-Centered Design: Prioritize the development and implementation of technology solutions that prioritize the needs, experiences, and well-being of patients, healthcare professionals, and other stakeholders.
  • Promoting Collaborative Action: Advocate for inclusive and participatory approaches to support the healthcare provider’s mission, programs, research, and community outreach efforts.
  • Fostering Empathy and Connection: Highlight the importance of maintaining human connections and empathy in healthcare delivery, even as technology plays an increasingly prominent role, to ensure that patients feel valued, supported, and understood throughout their healthcare journey.

 


Susan Marlin, President & CEO, Clinical Trials Ontario
Nimira Dhalwani, MBA, PMP, CTO and Director eCHN, The Hospital for Sick Children
Shusmita Rashid, Director of Knowledge Mobilization and Strategic Relations, Centre for Aging + Brain Health Innovation and Baycrest Academy for Research and Education
Saurabh Mukhi, Chief Technology Officer, Think Research
Moderated by: Mireille Luc PhD, Sr., Director, Research, Content & Medical Affairs Petal Health

11:50 am

Keynote Digi Health

Balancing Clinical Needs with Healthcare Digitalisation

Alexis Villa, Senior Director of Digital Health and Program Delivery, Altum Health
  • Optimize digital solutions like EHRs and telemedicine for streamlined clinical workflows without compromising quality.
  • Ensure patient-centered care by implementing personalized communication channels, patient portals, and virtual care options.
  • Address data privacy, promote interdisciplinary collaboration, and invest in digital literacy to effectively navigate healthcare digitalization.

Alexis Villa, Senior Director of Digital Health and Program Delivery, Altum Health
Keynote Patient Experience

Navigating the Nexus: Synergizing Clinical Needs, Technological Innovations, and Infrastructure Development in Modern Healthcare

Krista Jangaard, President & CEO, IWK
  • Incorporate advanced technologies to enhance care quality, improve efficiency, and facilitate remote patient monitoring.
  • Develop flexible, sustainable infrastructure through stakeholder collaboration, ensuring adaptability to evolving healthcare demands while optimizing operational efficiency.

Krista Jangaard, President & CEO, IWK

12:10 pm

Gold Partner Digi Health

The Future of Healthcare IT: Budget Control, End-user and Data Security, and Productivity

Philippe Theriault, Chief Executive Officer, Altanora
Patrick Nadeau, VP of Sales, Altanora

In this keynote, we will explore how healthcare IT leaders can control costs, enhance security, and boost productivity through advanced solutions such as Virtual Desktop Infrastructure (VDI). We’ll discuss current best practices and how they enable healthcare organizations to streamline IT operations, reduce complexity, and safeguard sensitive data, all while staying within tight budget constraints. Real-world case studies and insights will illustrate how these solutions transform IT infrastructure, preparing your systems for future demands while maintaining high standards of patient care.


Philippe Theriault, Chief Executive Officer, Altanora
Patrick Nadeau, VP of Sales, Altanora
Gold Partner Patient Experience

Revolutionizing Health Information Exchange: Harnessing intelligent digitalization in health information exchange to transform patient care journeys and care coordination

Julian Shantidas, Director Product Management - Healthcare Solutions and Product Management, Iron Mountain

Delineate the opportunity to improve clinical decision-making and offer personalized patient care by examining the power of integrating and streamlining patient health information across the healthcare ecosystem.

Examine how healthcare organizations can overcome barriers to interoperability, facilitating enhanced care coordination and better patient outcomes through the use of advanced digital health information exchange tools and platforms.
Discuss the possibilities of accelerating patient care journeys with superior clinical outcomes across all points of care, through the power of transforming non-standardized and unstructured health information into usable, actionable, and comprehensive patient health data.


Julian Shantidas, Director Product Management - Healthcare Solutions and Product Management, Iron Mountain

12:30 pm

Keynote Digi Health

AI-Powered Insights: Transforming Early Detection and Addressing Healthcare Inequities

Michael Page, Director, Artificial Intelligence Commercialization, Unity Health Toronto
  • Emphasizing the need for culturally sensitive approaches, patient-centred care models, and partnerships with community organizations to ensure equitable access to early detection services.
  • Address the ethical considerations surrounding using AI for early detection, including concerns related to data equity, algorithmic bias, and potential exacerbation of healthcare disparities.
  • Explore future directions and opportunities for leveraging AI-powered insights to advance health equity, including the integration of social determinants of health data to meet the needs of diverse populations.

Michael Page, Director, Artificial Intelligence Commercialization, Unity Health Toronto
Keynote Patient Experience

Revolutionizing Healthcare: The Power of Patient Engagement Solutions in a Digital Era

Prathiba Harsha, Interim Director of Clinical Informatics & Solutions Delivery, Hamilton Health Sciences Corp.
  • Explore the role of patient engagement in promoting shared decision-making, fostering trust between patients and providers, and reducing healthcare disparities.
  • Discover the impact of socioeconomic factors, health literacy levels, and cultural considerations on patient engagement efforts.
  • Highlight the importance of fostering a culture of transparency, empathy, and respect in patient-provider interactions.

Prathiba Harsha, Interim Director of Clinical Informatics & Solutions Delivery, Hamilton Health Sciences Corp.

12:50 pm

Lunch Break

1:50 pm

Roundtables

Interactive Roundtables

Roundtable One: Balancing Privacy and Innovation: An In-Depth Discussion on Canada’s Bill C-27. Facilitated by: Karim Wahba, Client Leader, Central Canada, Oracle Health.
Roundtable Two: Harnessing the Power of AI: Transforming Healthcare Delivery and Outcomes. Facilitated by: Neil McFarlane, Chief Technologist, Healthcare, AWS
Roundtable Three: Leveraging Real-Time Healthcare Data to Meet the Growing Patient Demand: An Interactive Workshop. Facilitated by: Mireille Luc, PhD, Sr. Director, Research, Content & Medical Affairs, Petal Health.
Roundtable Four: Interoperability – creating digital pathways to bridge disconnected care. Facilitated by: Tazmin Leipsig, Digital Health Director, Calian.
Roundtable Five: Governance and Risk of GenAI. Facilitated by: James Scott, Field Chief Technology Officer, Canada, Dell Technologies.
Roundtable Six: Navigating Cybersecurity in Healthcare: Managing Complex Attack Surfaces Across Diverse User Groups and Extensive Patient & Integrated Care Networks. Facilitated by: Ian Gallagher, Head of Solution Engineering, Cloudflare Canada.
Roundtable Seven: CapEx and OpEx considerations for healthcare IT infrastructure and critical power modernization. Facilitated by: Krish Rengachari, National Segment Leader, Healthcare, Schneider Electric.
Roundtable Eight: From Decline to Revival: Why VDI is the Answer to Ransomware, Budget Woes, Data Management and Security Challenges. Facilitated by: Philippe Theriault, CEO, Altanora and Patrick Nadeau, VP of Sales, Altanora.
Roundtable Nine: Delve into the evolving landscape of health information interoperability, focusing on health information exchange frameworks and the state of integrating digital health technologies, including EHRs. Facilitated by: Julian Shantidas, Director Product Management – Healthcare Solutions and Product Management, Iron Mountain.
Roundtable Ten: Modernizing Healthcare IT: Balancing Benefits and Security Risks. Facilitated by: Kimberly Osmond, Security Advisor, Splunk.
Roundtable Eleven: AI safety in healthcare, how do you capitalize on innovation while remaining vigilant about safety. Facilitated by: Think Research.
Roundtable Twelve: Endpoint Security: Address the importance of securing devices and endpoints used by healthcare professionals and patients to prevent data breaches and cyberattacks. Facilitated by: Todd Felker, Executive Strategist for CrowdStrike.

2:50 pm

Keynote

Welcome Back from the Chair: Welcome to the Future of Healthcare

Sonia Pagliaroli, Health Executive, Oracle Health

Oracle’s Comprehensive Approach to Transformation – Welcome to a new era in healthcare, powered by Oracle. We’re driving transformation by seamlessly integrating clinical data with enterprise solutions like human capital management (HCM), enterprise resource planning (ERP), and supply chain management (SCM). With Oracle Cloud Infrastructure (OCI), a trusted and scalable platform, and user-friendly technologies like the Oracle Redwood design system and APEX, healthcare organizations can enhance patient care and streamline operations. Recognized for excellence, Oracle is committed to delivering modern, reliable solutions tailored to the healthcare industry’s unique needs.


Sonia Pagliaroli, Health Executive, Oracle Health

3:10 pm

Platinum Partner

The Impact of AI on the Broader IT Healthcare Strategy

James Scott, Field Chief Technology Officer, Canada, Dell Technologies

In 2024, Artificial Intelligence (AI) is already starting to play a key role in transforming the healthcare sector, not just in delivering innovative patient and provider experiences, but in reshaping healthcare IT strategy across Canada.  However, outside of AI projects, it is also driving changes and optimization in multicloud deployments, streamlining resource allocation, and altering workload management in complex healthcare IT infrastructures.  AI will continue to impact Edge Computing, enhancing real-time data processing and patient care experiences, driving real-time clinical insights in ways that were not possible before. During this session, we will unpack these pivotal topics, and explore how the transformative force of AI is changing the wider IT landscape, and how it will empower healthcare organizations to make informed decisions and shape future resilient IT strategies across Canada.


James Scott, Field Chief Technology Officer, Canada, Dell Technologies

3:30 pm

Keynote

The Art and Science of Digital Investments in Health Care

Darlene Dasent, Executive Vice President and CFO, University Health Network
  • Anchoring investments in culture, values, and patient outcome and experiences
  • Critical importance of Executive Leadership advocacy and championship
  • Embedding investments in organizational strategy and budgets

 


Darlene Dasent, Executive Vice President and CFO, University Health Network

3:50 pm

Panel Discussion

Breaking Down Barriers: Advancing Health Equity through Innovative Healthcare Delivery

Jennifer Dockery, Vice President, Quality, Post-Acute Care & Community Integration, North York General Hospital
Yasir Khalid, Director, People-Centered Care and Health Justice, William Osler Health System
Ian Gallagher, Head of Solution Engineering, Cloudflare Canada
Moderated by: Sonia Pagliaroli, Health Executive, Oracle Health
  • Discuss systemic factors contributing to health disparities, such as socioeconomic status, racial and ethnic discrimination, geographic location, and access to healthcare resources.
  • Explore strategies for addressing structural inequities within healthcare systems, including workforce diversity initiatives, anti-racism training, and policies promoting equitable resource allocation.
  • Examine the importance of culturally responsive care, language access services, and patient-centered communication in promoting equitable healthcare delivery.
  • Explore evidence-based interventions for improving health outcomes among marginalized populations, including chronic disease management, preventive care, and mental health support.

Jennifer Dockery, Vice President, Quality, Post-Acute Care & Community Integration, North York General Hospital
Yasir Khalid, Director, People-Centered Care and Health Justice, William Osler Health System
Ian Gallagher, Head of Solution Engineering, Cloudflare Canada
Moderated by: Sonia Pagliaroli, Health Executive, Oracle Health

4:20 pm

Closing Remarks from Chair

Sonia Pagliaroli, Health Executive, Oracle Health
Sonia Pagliaroli, Health Executive, Oracle Health