Healthcare Infrastructure Showcase: Digital & Patient Experience
Agenda
Toronto, 26 September 2024
All times in EDT
7:30 am
Registration and Networking Breakfast
8:30 am
Welcome from Public Sector Network
8:40 am
Welcome from the Chair: Unlocking the Future of Healthcare: Transforming Care with Data-Driven Intelligence
Join us for a powerful keynote that unveils how Oracle Health Data Intelligence is revolutionizing healthcare by enabling organizations to unlock the true potential of their data. This session will demonstrate the transformative impact of connecting and unifying data across the entire healthcare ecosystem, driving enhanced patient care, optimized operations, and strategic growth.
9:00 am
Harnessing Digital Innovation: Lessons from Estonia for Advancing Canada's Public Healthcare Sector
- The successful integration of Estonia’s X-Road data exchange layer to ensure secure and seamless communication between healthcare systems.
- Impact of nationwide digital health records and e-prescriptions on improving patient care, efficiency, and reaching underserved populations in Estonia.
- Strategies for bridging the digital divide and ensuring equitable access to digital healthcare services across geographic regions.
9:20 am
Innovating Healthcare in Challenging Times: A Conversation with Cameron Love
Cameron Love, CEO of The Ottawa Hospital (TOH)
In an era marked by uncertainty, healthcare innovation stands as a critical pillar for navigating through. This fireside chat features a dynamic discussion between Mike Tremblay, President of Calian IT and Cyber Solutions (ITCS) and Cameron Love, CEO of The Ottawa Hospital (TOH). Together, we’ll delve into the importance of innovation at TOH, exploring the driving forces behind their strategic journey and the key initiatives underway. This conversation aims to shed light on how healthcare institutions can adapt and thrive, ensuring patient care remains at the forefront of their mission, even in the most challenging times. Join us for an insightful session on the frontlines of healthcare innovation.
Cameron Love, CEO of The Ottawa Hospital (TOH)
9:40 am
Modernizing Hospital IT Infrastructure; Doing More with Less in Increasingly Lights Out Environments
Jeff Wilson, Director, IT Operations, Niagara Health
Anne Forsyth, Director, Clinical Applications & Decision Support, Women's College Hospital
Jennifer Hope, Director, Clinical Applications & Digital Patient Experience, University Health Network
Karim Wahba, Client Leader, Central Canada, Oracle Health
Moderated by: Christopher Anderson, Healthcare Account Executive, Schneider Electric
- Staffing shortages in IT are leading to a larger workload for an ever shrinking workforce bringing about a need to automate processes
- Remote visibility into IT environments is imperative for faster response times to critical incidents and more proactive measures
- Single pane of glass views enabled through centralized monitoring platforms are becoming table stakes to enable staff resourcing, optimized OPEX budgeting through operational and capacity planning, and the elimination of guesswork in audits
Jeff Wilson, Director, IT Operations, Niagara Health
Anne Forsyth, Director, Clinical Applications & Decision Support, Women's College Hospital
Jennifer Hope, Director, Clinical Applications & Digital Patient Experience, University Health Network
Karim Wahba, Client Leader, Central Canada, Oracle Health
Moderated by: Christopher Anderson, Healthcare Account Executive, Schneider Electric
10:10 am
Fortifying Canadian Healthcare: Cyber Defense at the Scale of the Internet
In today’s rapidly evolving digital landscape, Canadian healthcare is increasingly under threat from sophisticated cyberattacks. As the industry adopts more digital solutions, the need for robust and adaptive security frameworks becomes critical.
10:30 am
Refreshment Break
11:00 am
Welcome from Track Chairs: Navigating Mindset Change and Challenges in Shifting to Digital Healthcare Delivery
Sime Pavlovic, Senior Advisor, Deloitte
- Discuss the impact of cultural factors, organizational inertia, and regulatory constraints on the pace and success of digital transformation efforts in healthcare.
- Showcase strategies and best practices for overcoming challenges in the shift to digital healthcare delivery, including leadership commitment, stakeholder engagement, and change management approaches.
- Explore the importance of fostering a culture of innovation, experimentation, and collaboration to drive mindset change and overcome resistance to digital transformation.
Sime Pavlovic, Senior Advisor, Deloitte
11:00 am
Welcome from Track Chair: Tackling the Rising Patient Demand & Workforce Shortage by Effectively Streamlining Processes: A Successful Case Study. Explore how to reduce emergency room visits cost-efficiently through a digital transformation
• Adapting to the rising patient demand and workforce shortage with innovative solutions.
• Streamlining workflows in real-time to boost operational efficiency and healthcare delivery.
• Achieving significant cost savings and system improvements in healthcare access.
11:20 am
Cybersecurity in Healthcare: Safeguarding Patient Data Across Organisations
Emerson Rajaram, Chief Information Security Officer, Wellington-Dufferin-Guelph Public Health Agency
Nilesh Shastri, Chief Information Security Officer, Canadian Institute for Health Information
Skerdi Cerga, Chief Technology and Security Officer, Trillium Health Partners
Kimberly Osmond, Security Advisor, Splunk
Moderated by: Kyle Schilke, Enterprise Account Manager, Healthcare, AWS
- Discuss strategies for navigating regulatory frameworks, establishing trust relationships, and overcoming legal barriers to effective information sharing and collaborative cybersecurity initiatives.
- Explore common cybersecurity risks and threats affecting healthcare organsations
- Discuss the potential impact of cyberattacks on critical infrastructure, financial systems, government operations, and public safety, highlighting the cascading effects and interconnected nature of cyber risks.
Emerson Rajaram, Chief Information Security Officer, Wellington-Dufferin-Guelph Public Health Agency
Nilesh Shastri, Chief Information Security Officer, Canadian Institute for Health Information
Skerdi Cerga, Chief Technology and Security Officer, Trillium Health Partners
Kimberly Osmond, Security Advisor, Splunk
Moderated by: Kyle Schilke, Enterprise Account Manager, Healthcare, AWS
11:20 am
Human-Centered Healthcare: Balancing Technology with Empathy and Collaboration in Healthcare Infrastructure Evolution
Nimira Dhalwani, MBA, PMP, CTO and Director eCHN, The Hospital for Sick Children
Shusmita Rashid, Director of Knowledge Mobilization and Strategic Relations, Centre for Aging + Brain Health Innovation and Baycrest Academy for Research and Education
Saurabh Mukhi, Chief Technology Officer, Think Research
Moderated by: Mireille Luc PhD, Sr., Director, Research, Content & Medical Affairs Petal Health
- Emphasizing Human-Centered Design: Prioritize the development and implementation of technology solutions that prioritize the needs, experiences, and well-being of patients, healthcare professionals, and other stakeholders.
- Promoting Collaborative Action: Advocate for inclusive and participatory approaches to support the healthcare provider’s mission, programs, research, and community outreach efforts.
- Fostering Empathy and Connection: Highlight the importance of maintaining human connections and empathy in healthcare delivery, even as technology plays an increasingly prominent role, to ensure that patients feel valued, supported, and understood throughout their healthcare journey.
Nimira Dhalwani, MBA, PMP, CTO and Director eCHN, The Hospital for Sick Children
Shusmita Rashid, Director of Knowledge Mobilization and Strategic Relations, Centre for Aging + Brain Health Innovation and Baycrest Academy for Research and Education
Saurabh Mukhi, Chief Technology Officer, Think Research
Moderated by: Mireille Luc PhD, Sr., Director, Research, Content & Medical Affairs Petal Health
11:50 am
Balancing Clinical Needs with Healthcare Digitalisation
- Optimize digital solutions like EHRs and telemedicine for streamlined clinical workflows without compromising quality.
- Ensure patient-centered care by implementing personalized communication channels, patient portals, and virtual care options.
- Address data privacy, promote interdisciplinary collaboration, and invest in digital literacy to effectively navigate healthcare digitalization.
11:50 am
Navigating the Nexus: Synergizing Clinical Needs, Technological Innovations, and Infrastructure Development in Modern Healthcare
12:10 pm
The Future of Healthcare IT: Budget Control, End-user and Data Security, and Productivity
Patrick Nadeau, VP of Sales, Altanora
In this keynote, we will explore how healthcare IT leaders can control costs, enhance security, and boost productivity through advanced solutions such as Virtual Desktop Infrastructure (VDI). We’ll discuss current best practices and how they enable healthcare organizations to streamline IT operations, reduce complexity, and safeguard sensitive data, all while staying within tight budget constraints. Real-world case studies and insights will illustrate how these solutions transform IT infrastructure, preparing your systems for future demands while maintaining high standards of patient care.
Patrick Nadeau, VP of Sales, Altanora
12:10 pm
Revolutionizing Health Information Exchange: Harnessing intelligent digitalization in health information exchange to transform patient care journeys and care coordination
Delineate the opportunity to improve clinical decision-making and offer personalized patient care by examining the power of integrating and streamlining patient health information across the healthcare ecosystem.
Examine how healthcare organizations can overcome barriers to interoperability, facilitating enhanced care coordination and better patient outcomes through the use of advanced digital health information exchange tools and platforms.
Discuss the possibilities of accelerating patient care journeys with superior clinical outcomes across all points of care, through the power of transforming non-standardized and unstructured health information into usable, actionable, and comprehensive patient health data.
12:30 pm
AI-Powered Insights: Transforming Early Detection and Addressing Healthcare Inequities
- Emphasizing the need for culturally sensitive approaches, patient-centred care models, and partnerships with community organizations to ensure equitable access to early detection services.
- Address the ethical considerations surrounding using AI for early detection, including concerns related to data equity, algorithmic bias, and potential exacerbation of healthcare disparities.
- Explore future directions and opportunities for leveraging AI-powered insights to advance health equity, including the integration of social determinants of health data to meet the needs of diverse populations.
12:30 pm
Revolutionizing Healthcare: The Power of Patient Engagement Solutions in a Digital Era
- Explore the role of patient engagement in promoting shared decision-making, fostering trust between patients and providers, and reducing healthcare disparities.
- Discover the impact of socioeconomic factors, health literacy levels, and cultural considerations on patient engagement efforts.
- Highlight the importance of fostering a culture of transparency, empathy, and respect in patient-provider interactions.
12:50 pm
Lunch Break
1:50 pm
Interactive Roundtables
2:50 pm
Welcome Back from the Chair: Welcome to the Future of Healthcare
Oracle’s Comprehensive Approach to Transformation – Welcome to a new era in healthcare, powered by Oracle. We’re driving transformation by seamlessly integrating clinical data with enterprise solutions like human capital management (HCM), enterprise resource planning (ERP), and supply chain management (SCM). With Oracle Cloud Infrastructure (OCI), a trusted and scalable platform, and user-friendly technologies like the Oracle Redwood design system and APEX, healthcare organizations can enhance patient care and streamline operations. Recognized for excellence, Oracle is committed to delivering modern, reliable solutions tailored to the healthcare industry’s unique needs.
3:10 pm
The Impact of AI on the Broader IT Healthcare Strategy
In 2024, Artificial Intelligence (AI) is already starting to play a key role in transforming the healthcare sector, not just in delivering innovative patient and provider experiences, but in reshaping healthcare IT strategy across Canada. However, outside of AI projects, it is also driving changes and optimization in multicloud deployments, streamlining resource allocation, and altering workload management in complex healthcare IT infrastructures. AI will continue to impact Edge Computing, enhancing real-time data processing and patient care experiences, driving real-time clinical insights in ways that were not possible before. During this session, we will unpack these pivotal topics, and explore how the transformative force of AI is changing the wider IT landscape, and how it will empower healthcare organizations to make informed decisions and shape future resilient IT strategies across Canada.
3:30 pm
The Art and Science of Digital Investments in Health Care
- Anchoring investments in culture, values, and patient outcome and experiences
- Critical importance of Executive Leadership advocacy and championship
- Embedding investments in organizational strategy and budgets
3:50 pm
Breaking Down Barriers: Advancing Health Equity through Innovative Healthcare Delivery
Yasir Khalid, Director, People-Centered Care and Health Justice, William Osler Health System
Ian Gallagher, Head of Solution Engineering, Cloudflare Canada
Moderated by: Sonia Pagliaroli, Health Executive, Oracle Health
- Discuss systemic factors contributing to health disparities, such as socioeconomic status, racial and ethnic discrimination, geographic location, and access to healthcare resources.
- Explore strategies for addressing structural inequities within healthcare systems, including workforce diversity initiatives, anti-racism training, and policies promoting equitable resource allocation.
- Examine the importance of culturally responsive care, language access services, and patient-centered communication in promoting equitable healthcare delivery.
- Explore evidence-based interventions for improving health outcomes among marginalized populations, including chronic disease management, preventive care, and mental health support.
Yasir Khalid, Director, People-Centered Care and Health Justice, William Osler Health System
Ian Gallagher, Head of Solution Engineering, Cloudflare Canada
Moderated by: Sonia Pagliaroli, Health Executive, Oracle Health
4:20 pm
Closing Remarks from Chair