Public Sector Innovation Show British Columbia

Event Details

Agenda

Victoria, 03 December 2024

All times in PST

7:20 am

Registration Opens

Room: Carson Hall Foyer | 2nd Floor

8:00 am

Welcome from the Public Sector Network

Kamia Sharma, Program Director, Public Sector Network North America

Room: Carson Hall - Salon B & C | 2nd Floor

Kamia Sharma, Program Director, Public Sector Network North America

8:10 am

Land Acknowledgement

Diane Sam, Songhees Community Member

Room: Carson Hall - Salon B & C | 2nd Floor

Diane Sam, Songhees Community Member

8:20 am

Welcome from the Chair: Elements of a Transformative Leader

Corrie Barclay, British Columbia Public Sector Leader, PwC
Jean McClellan, National Business Model Reinvention Leader, PwC Canada

Room: Carson Hall - Salon B & C | 2nd Floor

Corrie Barclay, British Columbia Public Sector Leader, PwC
Jean McClellan, National Business Model Reinvention Leader, PwC Canada

8:40 am

The AI Paradox: Analyzing Data to Understanding People

Brandon Pasqualotto, Account Executive, ThoughtExchange

Room: Carson Hall - Salon B & C | 2nd Floor

Survey says… Engagement is changing! Whether you’re talking to your staff or to the public, everyone has something to say—but what does it all mean? Learn how state-of-the-art artificial intelligence (AI) is helping public servants connect data with action in record time.

Brandon Pasqualotto, Account Executive, ThoughtExchange

8:50 am

Government Keynote

Tomorrow's Government and Health Service - More Human?

Mike Emery, Chief Digital Officer and Director of Digital & Innovation, National Health Service Wales

Room: Carson Hall - Salon B & C | 2nd Floor

Describe the global opportunities and challenges that digital and data technologies can bring to Health and Care, placing this in the UK and Wales context
Outline the ways in which systems in UK are responding to these challenges and importance of learning from one another internationally
Emphasise how we must use technology to maintain the humanity in how we care and treat people

Mike Emery, Chief Digital Officer and Director of Digital & Innovation, National Health Service Wales

9:10 am

Platinum Partner

Harnessing Emerging Technologies for a Digital Future

Durga Kota, Chief Technology Officer at Fujitsu North America, Inc.

Room: Carson Hall - Salon B & C | 2nd Floor

Highlight the current landscape of AI in various domains, such as education, healthcare, transportation, and emergency management.
From Generative AI to Vision AI, explore how these AI capabilities can transform public services, such as enhance decision-making, analyze visual data and optimize operations.
Understand the ethical considerations and best practices for implementing AI technologies to ensure responsible and beneficial use.

Durga Kota, Chief Technology Officer at Fujitsu North America, Inc.

9:30 am

Government Keynote

Redefining public service for the future

Hayden Lansdell, Associate Deputy Minister and Government Chief Information Officer, Office of the Chief Information Officer

Room: Carson Hall - Salon B & C | 2nd Floor

Hear from B.C.’s new Government Chief Information Officer

Hayden Lansdell, Associate Deputy Minister and Government Chief Information Officer, Office of the Chief Information Officer

9:50 am

Panel Discussion

Revolutionizing Healthcare Delivery Using Artificial Intelligence

Mike Emery, Chief Digital Officer and Director of Digital & Innovation, National Health Services Wales
Heidi Giesbrecht, Senior Executive Director, Strategy, Innovation & Portfolio Management, Digital Health Innnovation, Provincial Health Services Authority
Prof. Elizabeth Borycki, Professor, Health Information Science, University of Victoria
Clayton Davis, Sr. Director for AI, Maximus Canada
Moderated by: Corrie Barclay, British Columbia Public Sector Leader, PwC

Room: Carson Hall - Salon B & C | 2nd Floor

AI-powered telemedicine and remote monitoring systems to deliver real-time diagnostics and virtual consultations, significantly expanding access to healthcare services in rural and underserved regions.

Advanced AI algorithms for predicting patient flow and optimize scheduling, dynamically reallocating of resources and streamlining processes to dramatically reduce wait times for critical medical services.

AI-driven clinical decision support systems and automated administrative tools to enhance efficiency and accuracy, enabling healthcare professionals to focus on direct patient care and effectively address workforce shortages.

10:20 am

Refreshment Break

Room: Carson Hall Foyer | 2nd Floor

10:40 am

Partner Session Digital & CX

Track Chair Address
Accelerating Digital Service Delivery

Peter Snelling, Enterprise Cloud Architect, Cloud Data Platform, Oracle

Room: Saanich Room | 1st Floor

Building and operating modern digital services is complex, costly, and requires hard to acquire skills
Enhancing digital services with AI/ML can provide huge benefits to users, but will be challenging for service delivery teams
This session will explain how modern application and database platforms can help overcome these challenges, while speeding up delivery and lowering costs

Peter Snelling, Enterprise Cloud Architect, Cloud Data Platform, Oracle

10:40 am

Partner Session Technology

Track Chair Address
The Next Frontier of Technology in Government

Diane Gutiw, AI Global Lead, CGI

Room: Carson Hall - Salon B & C | 2nd Floor

How we’re implementing cutting-edge technologies to create intelligent, data-driven public services
Using advanced tools to transform government operations and build public trust
Encouraging continuous innovation and collaboration to drive forward-thinking solutions

Diane Gutiw, AI Global Lead, CGI

11:00 am

Panel Discussion Digital & CX

Innovating policies to drive green growth and economic resilience

Nathaniel Gosman, Assistant Deputy Minister, Energy Decarbonization Division, B.C. Ministry of Energy and Climate Solutions
Brian Nicholson, Director, Government Relations, Energy Future Labs
Dr. Tamara Krawchenco, Asst. Director, Institute for Integrated Energy Systems, University of Victoria
Moderator: Peter Snelling, Enterprise Cloud Architect, Cloud Data Platform, Oracle

Room: Saanich Room | 1st Floor

Crafting policies that advance economic development while minimizing ecological impacts and promoting sustainability
Integrating rapid advancements in green technologies into economic development strategies
Attracting and managing investments to support the adoption and scaling of innovative, sustainable technologies in economic development

11:00 am

Panel Discussion Technology

How Technology Is Helping Us Overcome Systemic Challenges in the Justice Sector

James Smith, Chief Systems Architect, Statement of Vermont - Judiciary
Kevin Conn, Executive Director, Policy & Service Reform, Court Services Branch, Ministry of Attorney General
Kate Gower, Lab Director, Justice Data and Design Lab, University of Victoria
Moderated by: Flavia Guarnieri, Director, Consulting Services, CGI

Room: Carson Hall - Salon B & C | 2nd Floor

Implementing advanced case management systems and AI-driven analytics can streamline processes and reduce delays in the judicial process
Expanding online legal services and virtual courtrooms can improve accessibility for individuals, especially those from marginalized communities
Utilizing digital tools and automation can optimize resource allocation and enhance the efficiency of the justice system

11:30 am

Gold Partner Digital & CX

Moving from Why AI to How To AI: A Playbook for Governments

Pauline Martin, Leader, Government Industry Advisory Americas, Microsoft
Paul Longo, Senior Project Delivery Manager, AltaML (GovLab)

Room: Saanich Room | 1st Floor

Join this session to learn practical steps to start your value-based AI Journey

Pauline Martin, Leader, Government Industry Advisory Americas, Microsoft
Paul Longo, Senior Project Delivery Manager, AltaML (GovLab)

11:30 am

Gold Partner Technology

Bringing the Power of Agents to Government Service Delivery with AgentForce

Adilson Jardim, SVP, Solution Engineering, Salesforce

Room: Carson Hall - Salon B & C | 2nd Floor

In an era of rapid technological change and increasing pressure on public services, provincial governments must act quickly to deliver faster, more efficient, and cost-effective services.

Join us as we explore how AgentForce can help you accelerate government service delivery, while simplifying the ever evolving AI landscape. This keynote will explore how intelligent Agentforce agents — AI-powered tools, automation, and virtual assistants—can provide immediate, game-changing solutions, helping governments meet the demands of today while preparing for the future.

Adilson Jardim, SVP, Solution Engineering, Salesforce

11:50 am

Panel Discussion Digital & CX

Advancing reconciliation: Building partnerships and policies for an inclusive public service

Eowynn Bosomworth, Executive Director, BC Data Service, Ministry of Citizens’ Services
Beth Collins, Executive Director, Policy and Legislation, BC Data Service, B.C. Ministry of Citizens’ Services
Aaron Brown, Executive Director, Finance and Economics, Declaration Act Secretariat, B.C. Ministry of Indigenous Relations and Reconciliation
Moderator: Genevieve Lambert, Chief Digital Officer, Office of the Chief Information Officer, B.C. Ministry of Citizens’ Services

Room: Saanich Room | 1st Floor

11:50 am

Panel Discussion Technology

Revolutionizing Healthcare Using Cutting-Edge Solutions

Ian Rongve, Assistant Deputy Minister, Ministry of Health
Yasmin Tuff, Executive Director, Clinical Adoption and Transformation, Provincial Virtual Health, Provincial Health Services Authority
Andre Kushniruk, Director and Professor, School of Health Information Science, University of Victoria
Ricardo Lynch, Snowflake
Moderated by: Justene Ewing, VP Business Engineering, CGI

Room: Carson Hall - Salon B & C | 2nd Floor

Learn how AI and machine learning are transforming diagnostics, personalized medicine, and predictive analytics to enhance patient outcomes
Explore the latest innovations in telehealth technologies and their impact on increasing accessibility, reducing costs and improving healthcare delivery in remote and underserved areas
Discuss the technologies behind healthcare record access and keeping personal data secure

12:20 pm

Lunch Break

Room: Carson Hall Foyer | 2nd Floor

1:20 pm

Gold Partner Digital & CX

Breaking the Chains of Legacy IT App Debt: How Alberta is Transforming with RSM and ServiceNow

Stephen Cambridge, Director – ServiceNow Practice, RSM
Chris Wright - Active Executive Director – Service Integration, Government of Alberta

Room: Saanich Room | 1st Floor

Utilizing AI and real-time monitoring to proactively manage risks and enhance public safety.
Employing data-driven tools to anticipate threats and optimize resource allocation for better decision-making.
Utilizing IoT and other leading technologies to enhance service delivery, boost transparency, and strengthen citizen trust.

Stephen Cambridge, Director – ServiceNow Practice, RSM
Chris Wright - Active Executive Director – Service Integration, Government of Alberta

1:20 pm

Gold Partner Technology

Driving Digital Transformation Through Citizen Identity And Access Management (CIAM)

Martin Burke, Product Manager, Portage Cybertech

Room: Carson Hall - Salon B & C | 2nd Floor

Environmental scans and roadmap – studying who has done it before successfully and the stapes they took to get there
Importance of understanding the requirements from a citizen perspective
Engaging internal security and compliance teams early and often
Driving citizen uptake of services
Processes for ongoing stakeholder-driven service improvement

Martin Burke, Product Manager, Portage Cybertech

1:40 pm

Panel Discussion Digital & CX

All-Hands on Deck: Advanced Technologies for Emergency Management and Wildfire Response

Mike McCulley, Senior Officer, Research and Development, BC Wildfire Services
Steve Taylor, Research Scientist, Canadian Forest Service
Kelsey Winter, Manager, Wildfire Operations, FPInnovations
Moderated by: Kaylee Tower, Deputy Director, Emergency Programs, B.C. Ministry of Transportation and Transit

Room: Saanich Room | 1st Floor

Explore how real-time data collection and predictive analytics can improve situational awareness and enable proactive wildfire management
Discuss the role of advanced ICT and communication tools and coordination platforms in enhancing collaboration among emergency response teams and agencies during wildfire incidents
Examine the latest advancements in fire suppression technologies and mitigation strategies that can help reduce the impact of wildfires and protect vulnerable communities

1:40 pm

Panel Discussion Technology

Innovative Uses of Digital Technology to Support Canada's Growing Housing Needs

Maria De Cambra, Executive Director, Colorado Department of Local Affairs, United States
David Williams, Assistant Deputy Minister, Housing Division, Alberta Ministry of Seniors, Community and Social Services
John Thomson, Executive Lead, Housing Innovations, B.C. Ministry of Housing and Municipal Affairs
Esther De Vos, Executive Director, Research, BC Housing
Abigail Bond, Executive Director, Housing Secretariat, City of Toronto
Moderator: Neo Corbett, Director, Consulting Services, CGI

Room: Carson Hall - Salon B & C | 2nd Floor

Using technology to optimize housing infrastructure, enhance sustainability, and improve resource management
Discuss the role of big data and analytics in informing housing policies, identifying housing needs, and efficiently allocating resources to ensure equitable access to housing solutions

2:10 pm

Roundtables

Room: Carson Hall - Salon B & C | 2nd Floor

Roundtable One: Government Reinvention – Where do I Start? Facilitated by: Jean McClellan, National Business Model Reinvention Leader, PwC. (Room Colwood 1)

Roundtable Two: Accelerating Digital Service Delivery, Facilitated by: Peter Snelling, Enterprise Cloud Architect, Cloud Data Platform, Oracle.

Roundtable Three: Shifting the AI discussion from how to use AI to how to make AI Useful, Facilitated by: Diane Gutiw, AI Global Lead, CGI.

Roundtable Four: Navigating Risks and Rewards of the Wild West of Generative AI, Facilitated by: Durga Kota, Chief Technology Officer, Fujitsu North America, Inc.

Roundtable Five: Preparing for the Future of Work, Facilitated by: Carl Kinson, Director Technology Strategy and Innovation, DXC.

Roundtable Six: Ethical AI: Implications of AI deployment in public sector programs, Facilitated by: Veronica Mustoe, VP, Privacy and Security, Maximus Canada

Roundtable Seven: The Role of Innovation in Modern Transportation, Bill Collins, Managing Director, Government, Element Fleet Management.

Roundtable Eight: Sustainability in the Age of AI, Facilitated by: Pauline Martin, Public Sector Industry Director, Microsoft.

Roundtable Nine: Breaking the Chains of Legacy IT App Debt: How Alberta is Transforming with RSM and ServiceNow, Facilitated by: Glen Chiasson, ServiceNow Practice Manager, RSM Canada and Peter Madden, Executive-Western, ServiceNow. (Room: Colwood 2)

Roundtable Ten: Transforming Government Service Delivery: Harnessing the Power of Agents with AgentForce, Facilitated by: Adilson Jardim, SVP, Solution Engineering, Salesforce.

Roundtable Eleven: Connecting Services Across Siloes, Facilitated by: Andrew Whitehead, Distinguished Architect, Portage CyberTech and Martin Burke, Product Manager, Portage CyberTech.

Roundtable Twelve: Streamlining Service Delivery with data and AI, Facilitated by John Cousens, Managing Director, Public Sector Canada, Google and Alex Mendelev, Customer Engineer, AI/ML, Public Sector, Google Cloud Canada.

Roundtable Thirteen: Facilitated by: Ricardo Lynch, Snowflake

Roundtable Fourteen: Sharing Solutions: A Roundtable of AI Use Cases in Public Service, Facilitated by: Dean Colpman, Vice President, Quartech Systems Ltd.

Roundtable Fifteen: Enhancing Observability and Security for the BC Government, Facilitated by: Maher Husein, Senior Solutions Engineering Leader, Dynatrace.

Roundtable Sixteen: Facilitated by: Debadipta Bhattacharya, AI Agentic Solutions Lead, AI Solutions & Services, Lenovo and AMD

3:10 pm

Partner Session

Welcome Back from the Chair

Corrie Barclay, British Columbia Public Sector Leader, PwC

Room: Carson Hall - Salon B & C | 2nd Floor

Corrie Barclay, British Columbia Public Sector Leader, PwC

3:15 pm

Partner Session

Modernizing Government Services to Drive Economic Impact and ROI

John Cousens, Managing Director, Public Sector Canada, Google
Kaine Sparks, Executive Director, BC Registrar

Room: Carson Hall - Salon B & C | 2nd Floor

Learn how innovative solutions enable governments to modernize services, improve efficiency, and generate significant ROI. Discover how this approach can be replicated across jurisdictions to drive economic growth and enhance citizen experiences.

John Cousens, Managing Director, Public Sector Canada, Google
Kaine Sparks, Executive Director, BC Registrar

3:35 pm

Platinum Partner

Is Agentic AI the new electricity?

Carl Kinson, Director Technology Strategy and Innovation, DXC

Room: Carson Hall - Salon B & C | 2nd Floor

As we navigate the rapid evolution of technology, artificial intelligence (AI) is accelerating at an unprecedented pace. Generative AI only appeared in our browsers two years ago and since then we have witnessed a remarkable surge in AI advancements and applications.
We are now entering the era of Agentic AI, a groundbreaking development that enables the creation of intelligent, self-aware agents that can perform tasks well beyond the traditional automation bots or RPA. We’ll discuss the business outcomes, structure, and real-world examples of how Agentic AI can support the Public Sector and drive a more citizen-centric set of services.
Join us as we delve into whether Agentic AI could be the new electricity, revolutionizing the way we serve our communities.

Carl Kinson, Director Technology Strategy and Innovation, DXC

3:55 pm

Panel Discussion

Getting From A to B: Clearing the Path to Seamless Transformation in the Transportation Sector

Alexander Ritchie, Executive Director and CIO, Information Management Branch, B.C. Ministry of Transportation and Transit
Alexandre Cormier, Executive Director, Digital Solutions and Horizontal Initiatives, Transport Canada
Andrew McCurran, Director, Strategic Planning, Translink
Lucie Bergeron, Director, Transformation Marine Services, Transport Canada
Bill Collins, Managing Director, Government, Element Fleet Management
Moderated by: Shanna Fairhurst, Director, Technology Strategy & Transformation, PwC

Room: Carson Hall - Salon B & C | 2nd Floor

Hear how federal and provincial service-delivery agencies are approaching digital tooling and digital leadership differently
Panelists will share their experiences and advice on how to tackle modernization efforts in large organizations not traditionally associated with cutting-edge technology
Learn how Transport Canada, the Ministry of Transportation and Infrastructure and TransLink are enabling their businesses to deliver better services to the people they serve