Public Sector Innovation Show British Columbia
Agenda
Victoria, 03 December 2024
All times in PST
7:30 am
Registration
8:30 am
Welcome from the Public Sector Network and Traditional Welcome
8:40 am
Welcome from the Chair
9:00 am
Ministerial Address
9:20 am
Transforming Tomorrow: Harnessing Innovation for a Resilient and Adaptive Public Sector
- Leveraging AI, blockchain, and data analytics to streamline services, enhance transparency, and improve decision-making.
- Designing user-friendly, accessible digital platforms to meet diverse citizen needs and enhance public engagement.
- Adopting agile methodologies and sustainable practices to quickly adapt to change and promote environmental responsibility.
9:40 am
Future-Proofing Governance: Cutting-Edge Technologies for a Next-Gen Public Sector
- Presenting advanced cloud infrastructure solutions customized for government, boosting scalability, collaboration, and data security.
- Demonstrating practical applications of AI, IoT, and machine learning in optimizing public services and infrastructure management.
- Showcasing industry-leading cybersecurity measures and intuitive digital platforms for enhanced citizen engagement and data protection.
10:00 am
Thriving in Transformation: Harnessing Change for a People-First Tomorrow
- Strategies for fostering a culture of continuous learning and adaptability among employees.
- Ensuring technology implementations prioritize user experience and societal benefit.
- Discuss how embracing change can drive diversity, equity, and inclusion initiatives while fostering resilience in communities and organizations.
10:30 am
Refreshment Break
10:50 am
Welcome from Track Chair: Emerging Technological Imperatives: Shaping Tomorrow's Landscape
- Anticipating Quantum Computing: Exploring the potential of quantum computing to revolutionize data processing and problem-solving across industries.
- Embracing Artificial Intelligence: Harnessing AI advancements to optimize processes, enhance decision-making, and unlock new opportunities for innovation.
- Navigating Ethical Tech Terrain: Addressing the ethical implications of emerging technologies and establishing guidelines for responsible development and usage.
10:50 am
Welcome from Track Chair: Synergizing Digital and Customer Experiences: Closing the Gap for Seamless Interaction
- Integrating digital channels and customer touchpoints to create a unified and seamless experience across all interaction platforms.
- Leveraging data analytics and customer insights to personalize experiences and anticipate needs, enhancing overall satisfaction and loyalty.
- Cultivating a customer-centric culture and mindset within organizations to consistently deliver exceptional experiences at every touchpoint.
11:10 am
AI Adoption in Public Administration: Crafting Ethical Strategies for Effective Implementation
- Establishing guidelines and regulations to ensure responsible and ethical deployment of AI technologies in the public sector.
- Investing in training programs and talent acquisition to equip government agencies with the necessary skills for successful AI implementation.
- Implementing mechanisms to promote transparency in AI decision-making processes and holding stakeholders accountable for their use of AI systems.
11:10 am
Advancing Citizen-Centric Digital Services
- Understanding Citizen Needs: Conducting comprehensive research to grasp citizens’ requirements and challenges.
- Designing intuitive interfaces and personalizing the experience
- Measuring the effectiveness of digital tools and initiatives in increasing and improving citizen engagement and feedback
11:30 am
Smart Sustainability: Future-Proofing Government with IoT Solutions
- Harnessing advanced IoT sensor technology to precisely monitor and manage resource consumption, enabling data-driven sustainability initiatives and fostering a circular economy.
- Implementing AI-driven predictive analytics on IoT data streams to optimize public service delivery, proactively addressing citizen needs while minimizing environmental footprint.
- Integrating IoT devices with emerging technologies such as blockchain and edge computing to create decentralized, self-sustaining systems capable of adapting to dynamic environmental conditions in real time.
11:30 am
Unleashing AI's Revolutionary Impact on Public Service Digital Customer Experience (CX) Transformation
- Harnessing AI for Hyper-Personalization: Utilizing AI algorithms to deliver tailored and predictive customer experiences in public service interactions.
- Empowering AI-Driven Automation: Implementing cutting-edge automation solutions powered by AI to streamline processes and enhance efficiency in public service delivery.
- Ensuring Ethical AI Deployment: Establishing innovative frameworks and protocols to maintain ethical standards and accountability in AI utilization for public service CX transformation.
11:50 am
Empowering Housing Solutions: Innovative Use of Digital Technology for Effective Housing Management and Solutions
- Data-Driven Policy Formulation: Utilizing data analytics to inform housing policies and address evolving community needs effectively.
- Smart Infrastructure Implementation: Implementing IoT technology to optimize housing infrastructure, enhance sustainability, and improve resource management.
- Digital Tenant Services and Affordable Solutions: Providing online platforms for tenant convenience, alongside leveraging digital tools like VR for affordable housing design to address affordability challenges effectively.
11:50 am
Digital Disruptors: Clearing the Path to Seamless Transformation
- Uncover the common hurdles that hinder digital transformation and explore effective approaches to overcome them.
- Fostering a culture of innovation and agility, enabling organizations to adapt swiftly to emerging technologies
- Discover proactive strategies to anticipate and address potential challenges, ensuring a smooth and successful digital transformation journey.
12:10 pm
Navigating Tomorrow: Unleashing Futuristic Tech Solutions for Government Challenges
12:10 pm
Igniting Citizen Engagement:Empowering a Personalized Digital Experience
- Learn how to leverage personalization to drive meaningful citizen interactions and engagement.
- Discover strategies for tailoring digital experiences that resonate with individual citizens and foster active participation.
12:40 pm
Building a Digital-First Government: Challenges and Opportunities
- What are the key challenges faced by the public sector in transitioning to a digital-first approach, and how can they be overcome?
- How can emerging technologies such as AI, blockchain, and IoT be leveraged to enhance citizen services and government operations?
- How can government agencies collaborate with the private sector to drive innovation and implement cutting-edge technologies?
12:40 pm
Pioneering the Technological Frontier: Charting the Course for Public Sector Innovation
- Which emerging technologies will revolutionize the public sector, and how can governments prepare?
- What risks and hurdles accompany widespread tech adoption, and how can governments overcome them?
- How can governments balance tech benefits with citizen data privacy and security, ensuring responsible use?
1:10 pm
Networking Lunch Break
2:10 pm
Interactive Roundtable Discussions
3:10 pm
Welcome Back from the Chair
3:15 pm
Empowering Innovation with Data, Technology, and AI: A Future-Forward Perspective
- Leverage advanced AI and data analytics to enhance efficiency, precision, and ethical standards in healthcare, education, and public safety.
- Foster a dynamic collaboration among government, industry, academia, and startups to drive technological breakthroughs and economic growth.
- Commit to state-of-the-art digital infrastructure and comprehensive education programs to ensure secure connectivity and a future-ready workforce adept in AI and emerging technologies.
3:35 pm
Streamlining and Unifying Multi-Cloud Ecosystems for Enhanced Service Delivery
- Enhancing Performance through Integrated Cloud Solutions
- Simplified Solutions for Efficient Service Delivery
3:55 pm
Navigating Tomorrow: The Impact of AI on Government Technology and Strategic Pathways Forward
4:25 pm
Closing Remarks from the Chair, followed by networking reception
Event Chair
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