VicGov AI Showcase

Event Details

Agenda

Albert Park, 29 October 2024

All times in AEDT

8:00 am

Registration and Networking

9:00 am

Opening from Public Sector Network & Icebreaker    

9:10 am

Welcome from Chair

Colette Rogers, Lead Partner, Victorian Public Sector, Deloitte

9:20 am

Ministerial Address

The AI Enabled Vision: Advancing Victorian Public Services into 2025 and Beyond

The Hon. Gabrielle Williams MP, Minister for Government Services

9:35 am

Keynote

Navigating the Emerging 2025 AI Frontier: The Public Sector AI Opportunities for 2025 and Beyond

Cressida Wall, Commissioner for Economic Growth and Better Regulation, Economic Growth and Better Regulation Victoria

Driving growth into 2025 and beyond: assessing AI’s use within the Victorian public sector and broader economy
Unpacking emerging strengths, weaknesses, benefits and risks
Harnessing the next phase of opportunity in using AI to reduce cost, increase productivity, and improve Victorians’ experience of government
Getting AI fundamentals right: assurance, ethics, and training – exploring critical next steps

Cressida Wall, Commissioner for Economic Growth and Better Regulation, Economic Growth and Better Regulation Victoria

9:55 am

Partner Session

Empowering Public Service with Data

Georgia Ymer, Account Executive Public Sector, Salesforce
Troy Guenther, Enterprise Architect, Salesforce

Agentforce – How humans with agents can drive citizen impact; service delivery combines data cloud, service cloud, workflow and robotic process automation with AI to accelerate mission success
Doing more with less– how do we address current Public Sector challenges and increased pressures on productivity and improving service delivery
Empowering Public Service with Data– how does public service retain the custodian control over the data while improving access to it, and enhancing the skillsets of the public servants to leverage it
Operationalising AI in the Public Sector – what is the roadmap you need in your agency to action all of this?

Georgia Ymer, Account Executive Public Sector, Salesforce
Troy Guenther, Enterprise Architect, Salesforce

10:15 am

Government Keynote

Gen AI.

Rita Arrigo, Strategic Engagement Manager, The National AI Centre, Department of Industry, Science and Resources

Actionable AI: Democratising secure generative AI tools into everyday activity
The impact of generative AI: exploring implications, requirements and opportunities within Victorian Government
Exploring different models of access to AI through the organisation: GenAI platforms, productivity tools, and enterprise tools
Unpacking tangible use cases and emerging opportunities

Rita Arrigo, Strategic Engagement Manager, The National AI Centre, Department of Industry, Science and Resources

10:30 am

Partner Session

Data Management and AI – A Key Enabler to Citizen Experience

Anand Ramamoorthy, APJ Community Practice Leader, Informatica

Unlocking true potential of digital services when accompanied by trusted, timely and relevant data that maintains optimal levels of safety and security for its users.
Addressing real-world use cases globally and locally within the Citizen Experience niche.
How Data Management and AI capabilities act as pivotal catalysts in enhancing the Citizens Experience.
The possibilities of Data Management and AI in offering superior digital services.

Anand Ramamoorthy, APJ Community Practice Leader, Informatica

10:50 am

Morning Tea and Networking

11:10 am

Fireside Chat

Progressing AI - Sense-Checking Emerging Opportunities for Advancement

Paul Monks, Director of Enterprise Architecture, Department Families, Fairness and Housing  
Emily Mailes, Chief eHealth Strategy Officer, Department of Health

Shifting the conversation from risk to opportunity – redefining the potential of AI and the benefits we can derive
Unlocking AI opportunities: Pushing for innovation, while navigating risk, ethics and AI bias – developing responsible AI application
Unlocking Copilot to uplift productivity
Actionable AI: Democratising secure Generative AI tools into everyday activity
Exploring practical and successful steps in scaling AI

Paul Monks, Director of Enterprise Architecture, Department Families, Fairness and Housing  
Emily Mailes, Chief eHealth Strategy Officer, Department of Health

11:25 am

Panel Discussion

Redefining the AI Narrative: Balancing Risk with Opportunity.

Rod Apostol, CIO, Victorian Ombudsman  
Alexis Ewing, Executive Director, Infrastructure Services, Cenitex
Murtaza Masood, Managing Director, State & Local Government, Box
Panel Moderator: Dr Elea Wurth, Lead Partner, Trustworthy AI, Deloitte

Navigating compliance, privacy while using AI to drive business improvement and efficiency
Building trust – how can we bring the public, and the business, along for the journey?
Unlocking AI opportunities: Pushing for innovation, while navigating risk, ethics and AI bias – developing responsible AI applications
The role of government as it relates to the use of AI in the community: Exploring responsibilities, regulatory roles and safeguard requirements

12:00 pm

Partner Session

Using AI to Drive Next-Gen CX and Simplified Service Interactions in Government

Jarryd Tuyau, Principal Solutions Consultant, Genesys

Evolve your digital strategy and deliver on the promise of digital government
Build public trust and confidence in government through enhanced customer experience
Reduce costs and scale better customer experiences across multiple channels

Jarryd Tuyau, Principal Solutions Consultant, Genesys

12:20 pm

Fireside Chat

The New Era of ‘Data and AI’ - Unlocking Quality to Become Truly AI Ready.

Tracy Davenport, Executive General Manager, Technology Delivery, nbn co 

Getting your principles and frameworks right.
How to make your data AI ready – poor quality data is garbage in, garbage out.
Value is easy if the foundations are right – how do you set yourself up for success tomorrow?
How to industrialise data science – and unlock value rapidly.

Tracy Davenport, Executive General Manager, Technology Delivery, nbn co 

12:40 pm

Fireside Chat

Trustworthy AI – Are Your AI Systems Safe and Responsible?

Carsten Boeving, CISO, Cenitex
George Harb, Managing Director ANZ, OpenText
Moderator: Dr Elea Wurth, Lead Partner, Trustworthy AI, Deloitte

Emerging regulatory landscape for AI in public sector.
Privacy, Regulation & Ethics: Maintaining public trust and adopting responsible and ethical AI practices
Implementing bias evaluation to ensure ethical AI for inclusive and effective solutions
Applied AI risk management and governance .
Exploring methods and tools for assessing and mitigating bias in AI datasets and models to adhere to ethical standards.

Carsten Boeving, CISO, Cenitex
George Harb, Managing Director ANZ, OpenText
Moderator: Dr Elea Wurth, Lead Partner, Trustworthy AI, Deloitte

1:00 pm

Networking Lunch

2:00 pm

Keynote

Slouching Towards Bethlehem

Rachel Dixon, Privacy and Data Protection Deputy Commissioner, Office of the Victorian Information Commissioner

Navigating the degree of unreliability of LLMs: What does this mean for the use of these tools in Government, and how can we manage the risks?
Improving the management of information security risks in the use of LLMs

Rachel Dixon, Privacy and Data Protection Deputy Commissioner, Office of the Victorian Information Commissioner

2:20 pm

Partner Session

How to utilise AI and IDP to enable cost-effective service delivery:

Greg Crowl, VP Solutions Engineering APJ, Tungsten Automation Australia

AI and Process Automation Synergy: Combining AI, Machine Learning, and Process Automation creates an opportunity for streamlining government operations, improving decision-making, and reducing service delivery time.
Boosting Efficiency with IDP: Intelligent Document Processing (IDP) enhances the accuracy and speed of managing large volumes of documents, reducing manual work and improving the quality of citizen services.
Accelerating Citizen Services: Leveraging AI technologies like Natural Language Processing and Generative AI can significantly improve the efficiency of government processes, helping agencies deliver services more effectively and delight citizens.

Greg Crowl, VP Solutions Engineering APJ, Tungsten Automation Australia

2:40 pm

Fireside Chat

Advancing the Development and Adoption of AI – Next Steps.

Ash Dhareshwar, Head of Innovation & Improvement, Cenitex
Moderator: Stuart Scotis, Strategy & AI: National Lead Partner at Deloitte Australia

Enabling hyper-scalability – Mastering MVG: Minimal Viable Governance.
Exploring practical and successful steps in scaling AI.
Operational AI – driving efficiency and accuracy to streamline services.
Transforming business strategies & processes to get the most out of AI.
Proactively infusing governance into AI initiatives to better detect and mitigate model risk.

Ash Dhareshwar, Head of Innovation & Improvement, Cenitex
Moderator: Stuart Scotis, Strategy & AI: National Lead Partner at Deloitte Australia

3:00 pm

Afternoon Tea and Networking

3:20 pm

Fireside Chat

Leveraging AI to Maximise Efficiencies in Service Delivery - Unpacking Tangible AI/ML Use Cases

Elizabeth Wilson, CIO, Department of Education  
Moderator: Dr Elea Wurth, Lead Partner, Trustworthy AI, Deloitte

Identifying when and where to deploy AI: exploring potential areas where AI practices can drive both operational efficiencies and innovations, building on Victoria’s existing strengths and capabilities
Privacy, Regulation & Ethics: Maintaining public trust and adopting responsible and ethical AI practices
Unlocking the potential of emerging AI capabilities: driving responsible, transparent and explainable AI workflows, today and for the future

Elizabeth Wilson, CIO, Department of Education  
Moderator: Dr Elea Wurth, Lead Partner, Trustworthy AI, Deloitte

3:40 pm

Interactive Discussion

Stuart Scotis, Strategy & AI: National Lead Partner at Deloitte Australia

4:10 pm

Closing Remarks from the Chair

Colette Rogers, Lead Partner, Victorian Public Sector, Deloitte

4:20 pm

Event Close

Event Details