Public Sector Innovation Show - Atlantic
Agenda
Halifax, 22 May 2024
All times in ADT
7:30 am
Registration and Networking Breakfast
8:30 am
Welcome from the Public Sector Network
8:40 am
Welcome from the Chair
9:00 am
Driving Innovation with Data: From Feedback to Instant Action with AI Analytics
9:10 am
Simpler, Easier, Responsive Government in the age of AI: Digital Literacy Considerations for the Public Sector
9:30 am
Crossing Provincial Borders: Sharing Innovations for Government Modernization
- Adapting to the evolving needs of constituents and communities
- Explore the strategies and technologies that hold the potential to drive transformative change, making government services more
efficient and citizen-centric - Learn how successful collaboration with employees and the public can lead to the delivery of more effective and citizen-friendly services
Arlene Williams, Associate Deputy Minister and Chief Digital Officer, Cyber Security and Digital Solutions, Government of Nova Scotia
Alkin Gorgun, Head of Cloudflare One Canada, Cloudflare
Tracy Wood, Chief Digital and Operating Officer, Department of Finance, Government of Prince Edward Island
Lee Burry, Assistant Deputy Minister, Corporate Services, Department of Health, Government of New Brunswick
Moderator: Safia Rahemtulla, Risk Consulting, Provincial Government & Public Sector Risk Leader, EY
10:00 am
Refreshment Break
10:45 am
Welcome from Digital & CX Track Chair
10:45 am
Welcome from Innovation & Technology Track Chair
10:50 am
Citizen Engagement in the Digital Era: The Evolution of the Government of New Brunswick's Digital Front Door
Jonathan Benett, Chief, Global Government Solutions, Adobe
Christina Winsor, Executive Director – Strategic Communications & Marketing, Government of New Brunswick
10:50 am
Chair Keynote
11:10 am
Innovating with Empathy: Shaping Accessible Digital Services for New Brunswick’s Diverse Communities
- Discover insights from the digital overhaul initiatives within the Department of Social Development, illustrating journey towards more inclusive digital governance
- Uncover the strategic approaches New Brunswick employs to ensure that our digital services are accessible and meet the diverse needs of our communities across the province
- Delve into the techniques and best practices we adopt to engage users directly in the creation and refinement of digital services, ensuring their voices are integral to our development process
- Learn about the transformative power of co-creation and user feedback in developing digital services that truly resonate with and fulfill the needs of New Brunswickers
Wendy MacDermott, Chief Experience Officer, Department of Social Development, Government of New Brunswick
Valerie Kelly, Director of Digital Transformation, Government of New Brunswick
11:10 am
Revolutionizing Public Sector: The Product Management Paradigm for Continuous Improvement
• Explore the emergence of product management in the public sector
• Establishing dedicated product management teams and leveraging feedback loops for continuous improvement
• Delve into the strategic shift from a project-centric approach to a product-centric perspective
• Uncover the benefits of sustained, holistic product journeys in fostering innovation and adaptability.
Jen Young, Senior Product Manager, Digital Platform Services, Nova Scotia Department of Cyber Security & Digital Solutions
Clay Bates, Executive Director, Digital Practices and Technology, Nova Scotia Department of Cyber Security & Digital Solutions
Moderator: Ameeta Vohra, Senior Digital Policy Advisor, Digital Culture, Strategy & Performance, Nova Scotia Department of Cyber Security & Digital Solutions
11:40 am
Unlocking the Potential of Data for Government Excellence
- Dive into strategies to build trust and confidence in data
- Explore the art of making informed decisions using high-quality data
- Delve into techniques to build data literacy to improve the use of analytics
- Uncover ways of using data to better anticipate needs and plan for the future
Josh Weston, Director, Data Strategy, Cyber Security and Digital Solutions, Government of Nova Scotia
Greg Landry, Senior Project Executive, Strategic Foresight, Office of Planning and Priorities
Jennifer Guitard, Executive Director (Acting), Corporate Services, Public Service Commission, Government of Nova Scotia
Moderator: Jill Casey, Executive Director, Data Management, Cyber Security and Digital Solutions, Government of Nova Scotia
11:35 am
Harnessing Data for Transformative Governance
• Navigate through the avenues of elevating data literacy and analytics capabilities within New Brunswick’s governmental framework
• Discover how to leverage high-quality data for making decisions that are both informed and impactful, enhancing the effectiveness of public service delivery
• Unveil the potential of data-driven customization to meet the unique needs of our communities, ensuring services are tailored and responsive
• Explore the essential practices of data governance to protect against breaches and ensure the integrity and security of our digital infrastructure
Lee Burry, Assistant Deputy Minister, Corporate Services, Department of Health, Government of New Brunswick
Blake McNeil, Executive Director of Shared Analytics, Social Development, Government of New Brunswick
12:05 pm
Bridging the Digital Divide: Fostering Equitable Access to Digital Services
- Learn how to overcome the barriers to digital access
- Examine how to harness technology and innovative approaches to reach marginalized and remote communities
- Explore the power of public-private partnerships in bridging the digital divide.
Jean Flynn, Executive Director, Digital Culture, Strategy & Performance, Cyber Security and Digital Solutions (CSDS), Government of Nova Scotia
Matt Spurway, Executive Director, GEO Nova Scotia
Dawn Stegen, Executive Director, Nova Scotia Accessibility Directorate, Department of Justice
Brett Tackaberry, Principal Architect, Google Cloud
12:00 pm
Integrating Legacy System Improvement into Your Innovation Strategy
- Understand how innovation and tradition can coexist harmoniously
- Discover how a clear vision can guide the transformation process and ensure that it aligns with your organization’s long-term goals
- Uncover strategies to engage and collaborate with stakeholders, ensuring a smoother transition and broader buy-in.
Jason Rideout, Program Executive, Cyber Security and Digital Solutions, Government of Nova Scotia
Dorothy Eng, Chief Executive Officer, Code for Canada
Trevor Flynn, Account Technology Strategist, Microsoft
12:40 pm
Networking Lunch Break
1:40 pm
Co-Hosted Roundtable Sessions
1. Innovation in Community and Employee Engagement
Facilitated by: Kyle Wierks, Senior Account Executive, Thought Exchange
Sonya Horsburgh, Director of Adult Education, Nova Scotia Department of Labour, Skills and Immigration
2. Citizen Engagement in the Digital Era: Building Bridges for Collaboration & Participation
Facilitated by: Jonathan Benett, Chief, Global Government Solutions, Adobe
3. Building a Future-Ready IT Infrastructure for Government Operations
Facilitated by: Cloudflare
4. Strengthening Cyber Resilience and Incident Response in the Government Sector in the Digital Era
Facilitated by: Allan Macdonald, Systems Engineer, Palo Alto
5. Enabling Digital Citizen Engagement and Experience in Government Services
Facilitated by: Kevin Fournier, Senior Account Executive, Microsoft
6. How Organizations Can Use Human Centered Design Principles to Create Inclusive, Secure and User-Friendly Services
Facilitated by: Graham MacDougall, Senior Consultant and Service Design Lead, Barrington Group
Nitin Jain, Partner, Barrington Group
7. Overcoming barriers to AI adoption
Facilitated by: Ron Scott, Account Manager, Public Sector Atlantic Canada, Google
8. Rethinking Responsible AI in Government and Public Sector (GPS) – Data Modernization
Facilitated by: Biren Agnihotri, Digital Engineering and AI & Data Leader, EY
2:40 pm
Welcome Back from the Chair
2:45 pm
Human-Centered Design: Crafting Inclusive Digital Services for the Diverse Atlantic Coast
- Case study learnings from ongoing projects, such as the digital transformation of the social development department
- Gain valuable insights into the current strategies employed to ensure that government services are inclusive and accessible to all
- Explore methods and best practices for actively involving end-users in the design and development of digital government services
- Understand how co-creation and feedback can lead to services that better meet the needs of the public.
Kaylyn Brassington, Senior Service Designer, Human Centred Service Design, Cyber Security and Digital Solutions, Government of Nova Scotia
Lisa MacDonald, Senior User Researcher, Human Centred Service Design, Cyber Security and Digital Solutions, Government of Nova Scotia
Rachelle Dyer, Junior Service Designer, Human Centred Service Design, Cyber Security and Digital Solutions, Government of Nova Scotia
Josh Mitton, Manager of Solutions and Support, Education and Early Childhood Development
Moderator: Gab Kelly, Acting Director, Human Centred Service Design, Cyber Security and Digital Solutions, Government of Nova Scotia
3:15 pm
What does the Use of AI Mean for Government?
- Hear how to optimize AI for service enhancement and decision-making
- Gain a comprehensive understanding of the risks associated with AI bias and discrimination
- Engage in a thought-provoking discussion on embedding ethical AI policies and practices
Christopher Clissold, Chief Information Officer, Director General IT, IM Administration and Privacy, Department of Veterans Affairs
Scott McKenna, Chief Information Officer, Nova Scotia Health Authority
Rita Orji, Canada Research Chair in Persuasive Technology, Faculty of Computer Science, Dalhousie University
Hesham Fahmy, Chief Information Officer, Telus
3:50 pm
Closing Remarks from the Chair, followed by networking drinks reception
2024 Event Partners
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EY
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Accounting, Advisory, Business & Digital Transformation, Community & Stakeholder Engagement Software, Digital Government & CX, Information Technology & Services
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Enterprise
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Medium
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