Operational Excellence Roadshow
Agenda
Wellington, 1 August 2024
All times in NZST
8:30 am
Registration and Tea & Coffee
8:55 am
Opening from Public Sector Network
9:05 am
Welcome from Chair
9:15 am
Developing and Executing a Clear OPEX Vision and Mission – Assessing the Critical Components to Ensuring Operations Support Superior Service Delivery
-
Achieving the operational trifecta; advancing responsiveness, cost-effectiveness, and citizen-centricity.
-
Designing services with a citizen-centric approach and aligning operations to support the successful delivery for enhanced CX.
-
Aligning operations with the Opex vision and mission – providing a clear direction for decision-making and resource allocation and ensuring every action and initiative contribute to the vision’s success
-
Balancing competing and often urgent business priorities – developing discernment in what will make the most sustainable, long-term value to operational advancement
9:35 am
Partner Perspective: Unlocking Efficient and Effective Public Services: Building a Digital Government for New Zealand
Join us as we address the imperative for effective public services amidst global economic uncertainty. Explore and learn from global digital thought leader Rob Bollard PSM who has been extensively recognised for his successful digital and transformational leadership within the Australian Government over 30 years.
Rob will share learnings on streamlining digital initiatives, driving efficiencies, and enhancing citizen experiences.
Let’s pave the way for more efficient and effective delivery of outcomes:
- Setting up for success –Understanding the opportunity and building an effective business case.
- Do more with less – Transforming quickly and deliver more cost effectively leveraging the power of intelligent automation.
- Simplify and streamline projects design to fast track value, better navigate stakeholder complexity and support agility.
9:55 am
Fireside Chat: Harnessing the Next Era of Emerging Technologies – AI, Automation, and Digital Transformation to Power Efficiency, Accuracy and Reduce Cost.
- AI’s impact on operational excellence – how can we harness emerging opportunities and advancements in AI technology while ensuring reliability, ethics, trust and transparency?
- Overcoming interoperability – how to effectively integrate various IT systems (cyber, data)
- Embracing digital technologies to streamline internal processes, improve data management, and enhance citizen interactions
- Transforming and automating processes for efficiency and a future ready public service
10:15 am
Short Break
10:20 am
Concurrent Roundtables: An interactive opportunity to collaborate
Roundtable One: Creating services that prioritise citizens and coordinating operations to guarantee successful execution
Robert Bollard, PSM, Industry Principal, Pega & Jacob Hutchinson, Business Manager – Process Automation, Datacom
Roundtable Two: Scaling Digital Transformation in the Public Sector
Faciliated by Nintex
Roundtable Three: Are you future-ready? Access to mission critical and citizen-centric information is only the beginning.
Paul Lamb, VP & General Manager ANZ, Iron Mountain & Mat Spratling, Commercial Director ANZ, Iron Mountain
11:05 am
Morning Tea and Networking Break
11:25 am
Concurrent Roundtables
Roundtable One: Creating services that prioritise citizens and coordinating operations to guarantee successful execution
Robert Bollard, PSM, Industry Principal, Pega & Jacob Hutchinson, Business Manager – Process Automation, Datacom
Roundtable Two: Scaling Digital Transformation in the Public Sector
Faciliated by Nintex
Roundtable Three: Are you future-ready? Access to mission critical and citizen-centric information is only the beginning.
Paul Lamb, VP & General Manager ANZ, Iron Mountain & Mat Spratling, Commercial Director ANZ, Iron Mountain
12:10 pm
Short Break
12:15 pm
Government Keynote: Enhancing Process Optimisation - The Risks & Opportunities
- Risks of data-driven decision making
- Opportunities to embrace emerging technology
- The psychology of innovation risk
12:35 pm
Partner Perspective: Risk-Free Digital Transformation: Boosting Public Services with Automation
For public sector organisations, successful digital transformation is essential yet challenging, often hindered by legacy technologies, IT skill shortages, and limited resources. By embracing process improvement and automation, these organisations can overcome these obstacles, ensuring more predictable and error-free operations.
Managed and automated processes enhance efficiency and compliance, crucial for public accountability and operational excellence. Case studies from the Victorian Government Department of Transport and Planning and the MBIE NZ Companies Office demonstrate how automation can streamline public services, reduce human error, and maintain high standards.
Implementing these strategies will help public sector organisations achieve sustained success and continuous improvement in their digital transformation efforts.
12:55 pm
Panel: Navigating The Realm of Workforce Planning, People and Change Management – Mastering Leadership and Driving a Culture for Successful Operational Transformation
-
How can we build an agile and collaborative workforce to respond to increasingly complex and interconnected challenges in the future?
-
What strategies can we implement to equip the workforce to maximize the use and potential of data and technology?
-
How can we effectively identify skills gaps in the workforce and address them through capability development, reskilling, and upskilling initiatives?
-
What are the best practices for encouraging knowledge sharing and cross-departmental collaboration to cultivate a highly skilled and motivated team that fuels operational excellence?
-
How can we leverage performance measurement and accountability insights to identify areas for improvement and report on performance to drive accountability, transparency, and trust?
Jan Sheppard, Chief Data and Analytics Officer, Environmental Science Research
James Mowat, Leader Sector Engagement, Land Information New Zealand
Bill Moses, Head of Corporate, Ministry for Regulation
David Gumley, Managing Director and Partner, ADAPTOVATE
1:25 pm
Closing Remarks from Chair
1:30 pm
Networking Lunch
Sydney, 6 August 2024
All times in AEST
8:30 am
Registration and Tea & Coffee
8:55 am
Opening from Public Sector Network
9:05 am
Welcome from Chair
9:15 am
Developing and Executing a Clear OPEX Vision and Mission – Assessing the Critical Components to Ensuring Operations Support Superior Service Delivery
- Achieving the operational trifecta; advancing responsiveness, cost-effectiveness, and citizen-centricity.
- Designing services with a citizen-centric approach and aligning operations to support the successful delivery for enhanced CX.
- Aligning operations with the Opex vision and mission – providing a clear direction for decision-making and resource allocation and ensuring every action and initiative contribute to the vision’s success
- Balancing competing and often urgent business priorities – developing discernment in what will make the most sustainable, long-term value to operational advancement
9:35 am
Partner Perspective: Case management reimagined: efficient, flexible and future-proof
- MVP in 6 weeks, utilising existing systems of record
- Empowers front line workers to drive for better outcomes: Front line workers can extend the process, within the process, where the circumstances require special attention
- Private AI leveraged today to improve outcomes now and in the future
9:55 am
Harnessing the Next Era of Emerging Technologies – AI, Automation, and Digital Transformation to Power Efficiency, Accuracy and Reduce Cost
- AI’s impact on operational excellence – how can we harness emerging opportunities and advancements in AI technology while ensuring reliability, ethics, trust and transparency?
- Overcoming interoperability – how to effectively integrate various IT systems (cyber, data)
- Embracing digital technologies to streamline internal processes, improve data management, and enhance citizen interactions
- Transforming and automating processes for efficiency and a future ready public service
Devlin Bell, Chief Finance & Operations Officer, Premier’s Department and The Cabinet Office
Shan Sharma, Director, Process Excellence and Automation, Department of Customer Service
10:15 am
Short Break
10:20 am
Concurrent Roundtables: An interactive opportunity to collaborate
Roundtable One: Exploring practical AI deployment: Enhancing process excellence to better deliver case management outcomes
Kal Marshall, Regional Vice President – Public Sector APJ, Appian
Roundtable Two: Scaling Digital Transformation in the Public Sector
Facilitated by Nintex
Roundtable Three: Facilitated by Basware
Roundtable Four: Leveraging Technology Without Leaving Our People Behind
Implementing technology to automate processes and workflows can significantly enhance efficiency across any organisation. However, it’s crucial to ensure our employees are both willing and capable of leveraging these new technologies to enhance their workplace activities.
To achieve this, we need a people-centric transition program that prioritises training and awareness. Change is challenging for many, and a supportive approach can make all the difference. By focusing on our employees’ needs and providing them with the necessary tools and knowledge, we can smoothly integrate new technologies without leaving anyone behind.
Facilitated by Michelle Burnheim, Operational Excellence Training Facilitator, Intertek SAI Global
Facilitated by Intertak SAI Global
11:05 am
Morning Tea and Networking Break
11:25 am
Concurrent Roundtables
Roundtable One: Exploring practical AI deployment: Enhancing process excellence to better deliver case management outcomes
Kal Marshall, Regional Vice President – Public Sector APJ, Appian
Roundtable Two: Scaling Digital Transformation in the Public Sector
Facilitated by Nintex
Roundtable Three: Facilitated by Basware
Roundtable Four: Leveraging Technology Without Leaving Our People Behind
Implementing technology to automate processes and workflows can significantly enhance efficiency across any organisation. However, it’s crucial to ensure our employees are both willing and capable of leveraging these new technologies to enhance their workplace activities.
To achieve this, we need a people-centric transition program that prioritises training and awareness. Change is challenging for many, and a supportive approach can make all the difference. By focusing on our employees’ needs and providing them with the necessary tools and knowledge, we can smoothly integrate new technologies without leaving anyone behind.
Facilitated by Michelle Burnheim, Operational Excellence Training Facilitator, Intertek SAI Global
12:10 pm
Short Break
12:15 pm
Process Optimisation and Innovation: Advancing Efficiency, Accuracy and Speed to Elevate Service Delivery
- Leveraging data insights to identify bottlenecks within operations and potential efficiencies
- streamlining and optimising processes – identifying and eliminating redundancies, simplifying procedures, and improving the efficiency of service delivery.
- Leveraging innovative approaches in process reengineering to drive significant improvements in responsiveness, cost-effectiveness, and citizen-centricity.
- Collaborative governance – Breaking down silos and fostering communication and cooperation for coordination, effective policy implementation, and improved service delivery.
12:35 pm
Risk-Free Digital Transformation: Boosting Public Services with Automation
For public sector organisations, successful digital transformation is essential yet challenging, often hindered by legacy technologies, IT skill shortages, and limited resources. By embracing process improvement and automation, these organisations can overcome these obstacles, ensuring more predictable and error-free operations.
Managed and automated processes enhance efficiency and compliance, crucial for public accountability and operational excellence. Case studies from the Victorian Government Department of Transport and Planning and the MBIE NZ Companies Office demonstrate how automation can streamline public services, reduce human error, and maintain high standards.
Implementing these strategies will help public sector organisations achieve sustained success and continuous improvement in their digital transformation efforts.
12:55 pm
CXO Panel: Cross-Departmental Collaboration: Eliminating Silos for Better People and Change Management – Mastering Leadership and Culture Curation for Operational Transformation and Excellence
-
How can we build an agile and collaborative workforce to respond to increasingly complex and interconnected challenges in the future?
-
What strategies can we implement to equip the workforce to maximize the use and potential of data and technology?
-
How can we effectively identify skills gaps in the workforce and address them through capability development, reskilling, and upskilling initiatives?
-
What are the best practices for encouraging knowledge sharing and cross-departmental collaboration to cultivate a highly skilled and motivated team that fuels operational excellence?
-
How can we leverage performance measurement and accountability insights to identify areas for improvement and report on performance to drive accountability, transparency, and trust?
Marina van der Walt, Deputy Secretary, Financial Management and Services, NSW Treasury
Jo Holden, Service Transformation & General Manager, Bathurst Health Service, Western NSW Local Health District
Matthew Nicholls, Director Strategic Business Advisory & Finance, Department of Regional NSW
Representative, Basware
1:25 pm
Closing Remarks from Chair
1:30 pm
Networking Lunch
Brisbane, 7 August 2024
All times in AEST
8:30 am
Registration and Tea & Coffee
8:55 am
Opening from Public Sector Network
9:05 am
Welcome from Chair
9:15 am
Process Optimisation and Innovation: Advancing Efficiency, Accuracy and Speed to Elevate Service Delivery
- Leveraging data insights to identify bottlenecks within operations and potential efficiencies
- streamlining and optimizing processes – identifying and eliminating redundancies, simplifying procedures, and improving the efficiency of service delivery.
- Leveraging innovative approaches in process reengineering to drive significant improvements in responsiveness, cost-effectiveness, and citizen-centricity.
- Collaborative governance – Breaking down silos and fostering communication and cooperation for coordination, effective policy implementation, and improved service delivery
9:35 am
Partner Perspective: Case management reimagined: efficient, flexible and future-proof
- MVP in 6 weeks, utilising existing systems of record
- Empowers front line workers to drive for better outcomes: Front line workers can extend the process, within the process, where the circumstances require special attention
- Private AI leveraged today to improve outcomes now and in the future
9:55 am
Harnessing the Next Era of Emerging Technologies – AI, Automation, and Digital Transformation to Power Efficiency, Accuracy and Reduce Cost
- AI’s impact on operational excellence – how can we harness emerging opportunities and advancements in AI technology while ensuring reliability, ethics, trust and transparency?
- Overcoming interoperability – how to effectively integrate various IT systems (cyber, data)
- Embracing digital technologies to streamline internal processes, improve data management, and enhance citizen interactions
- Transforming and automating processes for efficiency and a future ready public service
10:15 am
Short Break
10:20 am
Concurrent Roundtables: An interactive opportunity to collaborate
Roundtable One: Exploring practical AI deployment: Enhancing process excellence to better deliver case management outcomes
Kal Marshall, Regional Vice President – Public Sector APJ, Appian
Roundtable Two: Scaling Digital Transformation in the Public Sector
Facilitated by Nintex
11:05 am
Morning Tea and Networking Break
11:25 am
Concurrent Roundtables
Roundtable One: Exploring practical AI deployment: Enhancing process excellence to better deliver case management outcomes
Kal Marshall, Regional Vice President – Public Sector APJ, Appian
Roundtable Two: Scaling Digital Transformation in the Public Sector
Facilitated by Nintex
12:10 pm
Short Break
12:15 pm
Vision for the Future: Setting Clear Goals for Operational Excellence in Government
-
Sharing Our Journey: Highlighting practical strategies and initiatives that have effectively ‘moved the dial,’ showcasing tangible progress and outcomes.
-
Developing and implementing a cohesive strategic plan that fosters alignment and direction amidst outdated systems and processes, ensuring systematic improvements.
-
Demonstrating how clear goals and collaborative leadership can elevate public service quality and operational effectiveness, fostering sustainable improvement.
-
Prioritising team morale, leveraging small changes to produce significant results in performance.
12:35 pm
Risk-Free Digital Transformation: Boosting Public Services with Automation
For public sector organisations, successful digital transformation is essential yet challenging, often hindered by legacy technologies, IT skill shortages, and limited resources. By embracing process improvement and automation, these organisations can overcome these obstacles, ensuring more predictable and error-free operations.
Managed and automated processes enhance efficiency and compliance, crucial for public accountability and operational excellence. Case studies from the Victorian Government Department of Transport and Planning and the MBIE NZ Companies Office demonstrate how automation can streamline public services, reduce human error, and maintain high standards.
Implementing these strategies will help public sector organisations achieve sustained success and continuous improvement in their digital transformation efforts.
12:55 pm
CXO Panel: Cross-Departmental Collaboration: Eliminating Silos for Better People and Change Management – Mastering Leadership and Culture Curation for Operational Transformation and Excellence
- Building an agile and collaborative workforce to respond to increasing complex and interconnected challenges in the future
- Equipping the workforce to maximise the use and potential of data and technology
- Identifying skills gaps in the workforce and addressing them through capability development, reskilling and upskilling initiatives
- Encouraging knowledge sharing, cross-departmental collaboration, investing in the growth and development of your workforce: cultivating a highly skilled and motivated team to fuel operational excellence
- Performance measurement and accountability: leveraging insights to identify areas for improvement and reporting on performance to drive accountability, transparency and trust
Helen Burrell, Regional Engagement lead, Advance Queensland
Nicole Blackett, Director, Program Design and Insights, Innovation Division, Department of Environment, Science and Innovation
1:25 pm
Closing Remarks from Chair
1:30 pm
Networking Lunch
Victoria, 8 August 2024
All times in AEST
8:30 am
Registration and Tea & Coffee
8:55 am
Opening from Public Sector Network
9:05 am
Welcome from Chair
9:15 am
Developing and Executing a Clear OPEX Vision and Mission – Assessing the Critical Components to Ensuring Operations Support Superior Service Delivery
- Achieving the operational trifecta; advancing responsiveness, cost-effectiveness, and citizen-centricity.
- Designing services with a citizen-centric approach and aligning operations to support the successful delivery for enhanced CX.
- Aligning operations with the Opex vision and mission – providing a clear direction for decision-making and resource allocation and ensuring every action and initiative contribute to the vision’s success
- Balancing competing and often urgent business priorities – developing discernment in what will make the most sustainable, long-term value to operational advancement
9:35 am
Partner Perspective: Case management reimagined: efficient, flexible and future-proof
- MVP in 6 weeks, utilising existing systems of record
- Empowers front line workers to drive for better outcomes: Front line workers can extend the process, within the process, where the circumstances require special attention
- Private AI leveraged today to improve outcomes now and in the future
9:55 am
Government Keynote: Driving Public Sector Evolution: Inspiring Continuous Improvement and Innovation
- Fostering a culture of continuous improvement in the public sector
- Driving operational efficiency and pioneering RPA integration
- Collaborative learning and knowledge exchange towards innovation
10:15 am
Short Break
10:20 am
Concurrent Roundtables: An interactive opportunity to collaborate
Roundtable One: Exploring practical AI deployment: Enhancing process excellence to better deliver case management outcomes
Kal Marshall, Regional Vice President – Public Sector APJ, Appian
Roundtable Two: Scaling Digital Transformation in the Public Sector
Facilitated by Nintex
Roundtable Three: Leveraging Technology Without Leaving Our People Behind
Implementing technology to automate processes and workflows can significantly enhance efficiency across any organisation. However, it’s crucial to ensure our employees are both willing and capable of leveraging these new technologies to enhance their workplace activities.
To achieve this, we need a people-centric transition program that prioritises training and awareness. Change is challenging for many, and a supportive approach can make all the difference. By focusing on our employees’ needs and providing them with the necessary tools and knowledge, we can smoothly integrate new technologies without leaving anyone behind.
Facilitated by Michelle Burnheim, Operational Excellence Training Facilitator, Intertek SAI Global
Roundtable Four: Facilitated by Bluewater Control
11:05 am
Morning Tea and Networking Break
11:25 am
Concurrent Roundtables
Roundtable One: Exploring practical AI deployment: Enhancing process excellence to better deliver case management outcomes
Kal Marshall, Regional Vice President – Public Sector APJ, Appian
Roundtable Two: Scaling Digital Transformation in the Public Sector
Facilitated by Nintex
Roundtable Three: Leveraging Technology Without Leaving Our People Behind
Implementing technology to automate processes and workflows can significantly enhance efficiency across any organisation. However, it’s crucial to ensure our employees are both willing and capable of leveraging these new technologies to enhance their workplace activities.
To achieve this, we need a people-centric transition program that prioritises training and awareness. Change is challenging for many, and a supportive approach can make all the difference. By focusing on our employees’ needs and providing them with the necessary tools and knowledge, we can smoothly integrate new technologies without leaving anyone behind.
Facilitated by Michelle Burnheim, Operational Excellence Training Facilitator, Intertek SAI Global
Roundtable Four: Facilitated by Bluewater Control
12:10 pm
Short Break
12:15 pm
Process Optimisation and Innovation: Advancing Efficiency, Accuracy and Speed to Elevate Service Delivery
- Leveraging data insights to identify bottlenecks within operations and potential efficiencies
- streamlining and optimizing processes – identifying and eliminating redundancies, simplifying procedures, and improving the efficiency of service delivery.
- Leveraging innovative approaches in process reengineering to drive significant improvements in responsiveness, cost-effectiveness, and citizen-centricity.
- Key to success on getting started with process optimisation and excellence for public sector organisations
12:35 pm
Risk-Free Digital Transformation: Boosting Public Services with Automation
For public sector organisations, successful digital transformation is essential yet challenging, often hindered by legacy technologies, IT skill shortages, and limited resources. By embracing process improvement and automation, these organisations can overcome these obstacles, ensuring more predictable and error-free operations.
Managed and automated processes enhance efficiency and compliance, crucial for public accountability and operational excellence. Case studies from the Victorian Government Department of Transport and Planning and the MBIE NZ Companies Office demonstrate how automation can streamline public services, reduce human error, and maintain high standards.
Implementing these strategies will help public sector organisations achieve sustained success and continuous improvement in their digital transformation efforts.
12:55 pm
CXO Panel: Cross-Departmental Collaboration: Eliminating Silos for Better People and Change Management – Mastering Leadership and Culture Curation for Operational Transformation and Excellence
- Building an agile and collaborative workforce to respond to increasing complex and interconnected challenges in the future
- Equipping the workforce to maximise the use and potential of data and technology
- Identifying skills gaps in the workforce and addressing them through capability development, reskilling and upskilling initiatives
- Encouraging knowledge sharing, cross-departmental collaboration, investing in the growth and development of your workforce: cultivating a highly skilled and motivated team to fuel operational excellence
- Performance measurement and accountability: leveraging insights to identify areas for improvement and reporting on performance to drive accountability, transparency and trust
AJ Karliner, Chief Procurement Officer, Victoria Police
Zane Zhao, Assistant Secretary, Digital Security and Operations, Department of Employment and Workplace Relations
1:25 pm
Closing Remarks from Chair
1:30 pm
Networking Lunch
Adelaide, 21 August 2024
All times in ACST
8:30 am
Registration and Tea & Coffee
9:00 am
Opening from Public Sector Network
9:10 am
Welcome from Chair
9:20 am
Scene Setter: Data-Driven Decisions: Unleashing Insights for Enhanced Service Efficiency
- Harnessing data integration for comprehensive decision-making.
- Efficiency opportunities by identifying areas for operational enhancement through data analysis.
- Accuracy in action through utilizing data to improve service precision and reliability.
- Overcoming challenges with Strategies for navigating obstacles and maximizing the impact of data-driven decisions.
9:40 am
Partner Perspective: Case management reimagined: efficient, flexible and future-proof
- MVP in 6 weeks, utilising existing systems of record
- Empowers front line workers to drive for better outcomes: Front line workers can extend the process, within the process, where the circumstances require special attention
- Private AI leveraged today to improve outcomes now and in the future
10:00 am
Government Keynote: An Integration Platform for SA Government
- The vision for Integration of data, workflows and services across the public sector in South Australia
- Empowering agencies to achieve faster, cheaper and higher quality outcomes through mature, sustainable integration practices
- Progress on delivering the platforms, policies and governance bodies for a high-performing integration ecosystem
- What’s next: decentralised operational excellence in an environment with high governance, compliance and security requirements
10:20 am
Short Break
10:40 am
Process Optimisation and Innovation: Advancing Efficiency, Accuracy and Speed to Elevate Service Delivery
- Leveraging data insights to identify bottlenecks within operations and potential efficiencies
- streamlining and optimising processes – identifying and eliminating redundancies, simplifying procedures, and improving the efficiency of service delivery.
- Leveraging innovative approaches in process reengineering to drive significant improvements in responsiveness, cost-effectiveness, and citizen-centricity.
- Collaborative governance – Breaking down silos and fostering communication and cooperation for coordination, effective policy implementation, and improved service delivery
11:00 am
Panel: Navigating The Realm of Workforce Planning, People and Change Management – Mastering Leadership and Driving a Culture for Successful Operational Transformation
- Building an agile and collaborative workforce to respond to increasing complex and interconnected challenges in the future
- Equipping the workforce to maximise the use and potential of data and technology
- Identifying skills gaps in the workforce and addressing them through capability development, reskilling and upskilling initiatives
- Encouraging knowledge sharing, cross-departmental collaboration, investing in the growth and development of your workforce: cultivating a highly skilled and motivated team to fuel operational excellence
- Performance measurement and accountability: leveraging insights to identify areas for improvement and reporting on performance to drive accountability, transparency and trust
Angie Shafei, Dean of Business, Director (MBA, MHA), Flinders University
Dr Nina James, General Manager, Professional and Continuing Education (PACE), The University of Adelaide
11:30 am
Closing Remarks from Chair
11:40 am
Networking Lunch
Canberra, 15 August 2024
All times in AEST
8:00 am
Registration and Tea & Coffee
8:55 am
Opening from Public Sector Network
9:05 am
Welcome from Chair
9:15 am
Opening Keynote: Cultivating Change: Operational Excellence through Digital Transformation of Program and Service Delivery
9:35 am
Harnessing the Next Era of Emerging Technologies for Digital Transformation
-
Leveraging emerging opportunities and advancements in technology while ensuring reliability, ethics, trust and transparency
-
Overcoming interoperability – how to effectively integrate various IT systems (cyber, data)
-
Embracing digital technologies to streamline internal processes, improve data management, and enhance citizen interactions
-
Transforming and automating processes for efficiency and a future ready public service
9:55 am
Risk-Free Digital Transformation: Boosting Public Services with Automation
For public sector organisations, successful digital transformation is essential yet challenging, often hindered by legacy technologies, IT skill shortages, and limited resources. By embracing process improvement and automation, these organisations can overcome these obstacles, ensuring more predictable and error-free operations.
Managed and automated processes enhance efficiency and compliance, crucial for public accountability and operational excellence. Case studies from the Victorian Government Department of Transport and Planning and the MBIE NZ Companies Office demonstrate how automation can streamline public services, reduce human error, and maintain high standards.
Implementing these strategies will help public sector organisations achieve sustained success and continuous improvement in their digital transformation efforts.
10:15 am
CXO Panel: Cross-Departmental Collaboration: Eliminating Silos for Better People and Change Management – Mastering Leadership and Culture Curation for Operational Transformation and Excellence
- Building an agile and collaborative workforce to respond to increasing complex and interconnected challenges in the future
- Equipping the workforce to maximise the use and potential of data and technology
- Identifying skills gaps in the workforce and addressing them through capability development, reskilling and upskilling initiatives
- Encouraging knowledge sharing, cross-departmental collaboration, investing in the growth and development of your workforce: cultivating a highly skilled and motivated team to fuel operational excellence
- Performance measurement and accountability: leveraging insights to identify areas for improvement and reporting on performance to drive accountability, transparency and trust
Laura Gray, Director, Workforce Planning and Strategy, Department of Employment and Workplace Relations
Christine Tipton, Chief Operating Officer, Sustainability Victoria
10:55 am
Morning Tea and Networking Break
11:15 am
Government Keynote: Developing and Executing a Clear OPEX Vision and Mission – Assessing the Critical Components to Ensuring Operations Support Superior Service Delivery
- Achieving the operational trifecta; advancing responsiveness, cost-effectiveness, and citizen-centricity.
- Designing services with a citizen-centric approach and aligning operations to support the successful delivery for enhanced CX.
- Aligning operations with the Opex vision and mission – providing a clear direction for decision-making and resource allocation and ensuring every action and initiative contribute to the vision’s success
- Balancing competing and often urgent business priorities – developing discernment in what will make the most sustainable, long-term value to operational advancement
11:35 am
Partner Perspective: Case management reimagined: efficient, flexible and future-proof
- MVP in 6 weeks, utilising existing systems of record
- Empowers front line workers to drive for better outcomes: Front line workers can extend the process, within the process, where the circumstances require special attention
- Private AI leveraged today to improve outcomes now and in the future
11:55 am
Break
12:05 pm
Concurrent Roundtables
Roundtable One: Exploring practical AI deployment: Enhancing process excellence to better deliver case management outcomes
Kal Marshall, Regional Vice President – Public Sector APJ, Appian
Roundtable Two: Scaling Digital Transformation in the Public Sector
Facilitated by Nintex
Roundtable Three: Facilitated by Intertak SAI Global
Roundtable Four: Facilitated by ADAPTOVATE
12:50 pm
Lunch and Networking
1:20 pm
Concurrent Roundtables
Roundtable One: Exploring practical AI deployment: Enhancing process excellence to better deliver case management outcomes
Kal Marshall, Regional Vice President – Public Sector APJ, Appian
Roundtable Two: Scaling Digital Transformation in the Public Sector
Facilitated by Nintex
Roundtable Three: Facilitated by Intertak SAI Global
Roundtable Four: Facilitated by ADAPTOVATE
2:05 pm
Break
2:10 pm
Fireside Chat: Operational Excellence in Australia’s Largest Peacetime Logistical Exercise: A Federal Election
2:30 pm
Partner Perspective
2:50 pm
Panel Discussion: Data-Driven Decisions: Unleashing Insights for Enhanced Service Efficiency
- Harnessing data integration for comprehensive decision-making.
- Efficiency opportunities by identifying areas for operational enhancement through data analysis.
- Accuracy in action through utilizing data to improve service precision and reliability.
- Overcoming challenges with Strategies for navigating obstacles and maximizing the impact of data-driven decisions.
Tammy Braybrook, Senior Director Data Capability and Analytics, Australian Maritime Safety Authority
Louise Gates, Group Head, Population Health Group; Australian Institute of Health and Welfare
Anthony O’Reilly, Director Business Intelligence, Improvement and Performance, Office of the Commonwealth Ombudsman
3:20 pm
Closing Remarks
2024 Event Partners
Appian
Appian accelerates your business by designing, automating and optimising critical processes, from start to finish. Learn More
AI/ML, Automation, Business & Digital Transformation, Digital Government & CX, Low code/No code
Enterprise, Medium
Datacom
We work with our government customers to help them navigate IT challenges and find opportunities to make a difference in the lives of their customers. Learn More
Advisory, Cloud & Computing, Digital Government & CX, Enterprise & IT Solution Architecture, Managed Services
Enterprise
Pega
Pega is a powerful enterprise platform that unlocks business-transforming outcomes with real-time optimisation. Learn More
Automation, Low code/No code, Software Development
Enterprise
Nintex
Complete, connected, convenient. AI-powered process automation. Learn More
Automation, Business & Digital Transformation, Contract Management, Digital Signatures, Document Management
Enterprise
Basware Pty Ltd
Basware is the only procure-to-pay and e-invoicing solution provider that empowers businesses with 100 spend visibility through 100 data capture. Our cloud-based technology enables organisations to fully manage their spend, mitigate financial risk and reduce the cost of operations via... Learn More
Automation, Enterprise Software , Expense Management, Financial Management, Procurement
Enterprise
ADAPTOVATE
Accelerating value delivery in Government Learn More
Advisory, Agile, Business & Digital Transformation, Change Management, Data Science & Artificial Intelligence Services
B Corporation, Enterprise, Medium
Bluewater Control
Maximise value and reduce costs across Telecom Expense and Mobile Device Management Learn More
Expense Management, Financial Management, Procurement, Telecommunications
Medium
Iron Mountain
Iron Mountain offers scalable records management, intelligent digitisation, automation, and asset lifecycle management solutions for the public sector. Elevate the power of your work. Learn More
Advisory, AI/ML, Asset Management, Automation, Business & Digital Transformation, Data Management, Data Privacy & Governance, Digital Government & CX, Document Management, Information Management System
Enterprise, Medium, Not for Profit
Escient
Human-centred Digital Advisory and B-Corp for the Australian Public Service Learn More
Business & Digital Transformation, Change Management, Digital Government & CX, Management Consulting, Service Design
B Corporation, Enterprise, Medium
Intertek SAI Global
Total Quality Assurance provider and Training organisation Learn More
Change Management, Compliance, E-Learning, Professional Services, Training & Education
Enterprise