Digital Government
& CX Roadshow
Innovate, Connect, Transform for Citizen-Centric Excellence
Hosted by:
October 16 – February 2025
Toronto: Ontario Bar Association Conference Centre, 20 Toronto Street, Toronto, Ontario, M5C 2B8
Halifax: KPMG Office, Purdy’s Wharf Tower One, 1959 Upper Water Street, Halifax, Nova Scotia, B3J 3N2
Victoria: University of Victoria, Sngequ House, 3800 Finnerty Road, Victoria, BC, V8P 5C2
Ottawa: KPMG Office, 150 Elgin Street, 18th Floor, Suite 1800, Ottawa, ON, K2P 2P8
eXpected registrations IN 2024
inspiring speakers
CASE STUDIES
Steering Committee
Kaine Sparks
Executive Director Registrar
Government of British Columbia
Nancy Norris
Senior Director, ESG & Digital Trust
BC Ministry of Energy, Mines and Low Carbon Innovation
Aaron Jaffery
Director General for Service Experience Design and Delivery, Benefits Delivery Modernization Programme
Service Canada
What’s In Store for 2025
In today’s fast-paced digital era, the public sector faces an ongoing challenge: staying agile amidst constant change while meeting the escalating expectations of citizens. As citizens increasingly demand seamless access to services via cutting-edge technology, government agencies must leverage customer experience (CX) strategies to enhance accessibility, streamline processes, and foster collaboration within their organizations.
Digital Government and CX Roadshow is tailored to provide actionable insights through real-world case studies, interactive panel discussions, and collaborative roundtable sessions. This event aims to equip attendees with the knowledge and tools necessary to develop comprehensive strategies that leverage strategies for optimized service delivery and improved citizen outcomes.
From emerging trends to industry best practices, attendees will have the opportunity to explore innovative solutions that bridge the digital divide and propel their agencies forward.
Join us for a day of innovation, knowledge-sharing, and networking as we work together to shape the future of government agencies. Register now to secure your spot and be a part of the journey towards digital excellence in the public sector.
Sneak Peek Speaker Panel
Dafna Carr
Associate Deputy Minister
ServiceOntario
Kalyan Chakravarthy
Chief Information Officer
Electrical Safety Authority
Morella Aguirre
Director, Strategic Policy and Research Branch
Ministry of Red Tape Reduction
Andrea McKinney
Chief Corporate Services, Technology, and Innovation Officer
WSIB Ontario
Dara Renton
Director, Product
Ontario Digital Services
Daphnee Nostrome
Director, Channel Strategy
Office of the Chief Client Experience Officer
Dorothy Eng
Chief Executive Officer
Code for Canada
Christopher Clissold
Chief Information Officer, Director General IT
IM Administration and Privacy Department of Veterans Affair
Matt Spurway
Executive Director
GEO Nova Scotia
Kristina King
Director of Governance and Accountability
Executive Council Office, Province of Nova Scotia
Nata Kostenko
Senior Service Designer
Department of Cyber Security and Digital Solutions
Beth Fox
Senior Strategic Advisor
Canadian Digital Service
Dorothy Eng
Chief Executive Officer
Code for Canada
Joanna Murphy
Acting CTO
Shared Services Canada
Ryan Hum
Chief Client Experience Officer and Associate ADM, Citizen Services
Service Canada
Aaron Jaffery
Chief Product Officer and Architect for Benefits Delivery Modernization Programme
Service Canada
Michael Kalin
Director General, Client Experience
Service Canada
Liz McKeown
Executive Director
Treasury Board of Canada Secretariat
Kate Kalcevich
Head of Accessibility
Fable
Jillian Carruthers
Chief Information Security Officer & Executive Director
BC Public Service
Nancy Norris
Senior Director, ESG & Digital Trust
BC Ministry of Energy, Mines and Low Carbon Innovation
Keith Parker
Executive Lead, Service Modernization Ministry Citizens’ Services, BC Public Service
Daniel Darche
Chief Information Officer
British Columbia Ministry of Emergency Management and Climate Readiness
Russel Lolacher
Product Director, DriveBC
BC Ministry of Transportation and Infrastructure
Who Should Attend
Chiefs, Directors, and Heads of
Information Technology
Multi-Channel
Citizen Experience & Services
Digital Transformation
Service Innovation
Business Delivery
Service Design & Delivery
Digital Experience
Benefits of Attending
Embrace emerging digital tools technologies and strategies to enhance user experience and gain citizen confidence and trust
Accelerate your CX capabilities through leveraging data, insights and latest design methodologies to deliver a personalised service
Connect with industry leaders, experts, and like-minded professionals during networking coffee breaks and interactive roundtable discussions. Share ideas, solutions, and best practices to enhance your agency’s capabilities
Gain insights into leadership strategies to meet emerging demands, innovations, and opportunities in the public sector
What Your Peers Had To Say
Today’s event was well produced with a great agenda and moderation.
Digital ID & Authentication Council of Canada (DIACC)
Discussing the Most Current Topics
#Digital Citizen Experiences
#Omnichannel Engagement
#Cloud Migration
#Service Delivery
#IT Infrastructure
#Data Governance
#Digital Security
#Workforce Development
Registration
LIVE PRESENTATIONS
Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gain unique perspectives
NETWORKING
An opportunity to engage with your peers from across the state in dedicated networking sessions, interactive roundtable discussions and meal breaks
TECHNOLOGY SOLUTIONS
Hear from leading solutions providers in the government space as they explore key technologies to improve citizen services
ON-DEMAND
Receive on-demand access to session content on the complimentary Public Sector Network social learning platform
Location
Event Chair
KPMG in Canada
KPMG is a Canadian leader in professional services; offering clients advisory, audit and tax services. Learn More
Business & Digital Transformation, Change Management, Cybersecurity, Digital Government & CX, System Integration
Enterprise
Event Partners
Nortal
Meaningful impact for societies and businesses, through smart transformation and elimination of costly friction. Learn More
Business & Digital Transformation, Consulting, Cybersecurity, Data Privacy & Governance, Digital Government & CX
Enterprise, Medium
Highway Three Solutions
Atlassian Platinum Solution Partner with 20+ years of experience in IT Consulting, Custom Solutions & Migrations. Learn More
Information Technology & Services, Software Development, Technology Cloud Consulting
Female owned
Amazon Web Services
AWS Cloud for the Public Sector in Australia and New Zealand, Imagine what you can achieve, together with AWS. Learn More
AI/ML, Business & Digital Transformation, Cloud & Computing, Cybersecurity, Data Analysis
B Corporation, Enterprise, Social Enterprise
Software, Technology Cloud Consulting
Enterprise, Medium, Micro
Google Cloud
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools Learn More
Enterprise & IT Solution Architecture, Enterprise Software , Information Technology & Services, Technology Cloud Consulting
Enterprise
49 Solutions Inc & Fasttrack Staffing
49S/FTS provide consulting services to the Federal Government of Canada Learn More
Business & Digital Transformation, Cloud & Computing, Human Resources/Personnel, Information Technology & Services, Project Management
Small Business
Business & Digital Transformation, Cloud & Computing, Critical Event Management, Data Science & Artificial Intelligence Services, Emergency Response, IOT (Internet of Things), Parking Management, Smart City, Telecommunications, Transport
Enterprise
Samsung Electronics Canada
Samsung Electronics inspires the world and shapes the future with transformative ideas and technologies that give people the power to discover new experiences. Learn More
Information Technology & Services
Enterprise
Financial Management, Government Administration, Health, Information Management System, Insurance
Medium
Design, Digital Government & CX, Training & Education
Enterprise
Genesys
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer... Learn More
Information Technology & Services
Enterprise
Code for Canada
Code for Canada is a national nonprofit that enables governments to deliver better digital services and empowers communities to solve civic challenges. Our programs connect residents, government innovators and civic technologists, so they can work together to build a better... Learn More
Software Development
Medium
Interested In Learning More?
