Corporate & Shared Services
National Insights – Winter Edition

Event Overview

Managing Business Continuity for Critical Internal Services

Our governments are constantly adapting and reacting to factors that have the potential to disrupt and threaten the efficacy of their services. While the uninterrupted delivery of external services remains paramount to the well-being of citizens, the continuity of internal services is critical to the effectiveness and security of our governments. With governments ramping up their transformation efforts, all the while rebuilding and consolidating internal functions, there is a need to embed viable continuity and contingency plans within the restructuring process. There is value in becoming more proactive rather than reactive as our governments continue to focus on ensuring that backend critical services remain protected and uninterrupted.

Over the past few years, governments have had to incorporate new processes and systems to ensure the continuation of services having been faced with massive disruptions both externally and internally. The question is, how will the public sector approach ERM (Enterprise Risk Management) policy, knowing what we know now? How can we rebuild or create innovative programs and services that will further guarantee the security of our governments? Re-evaluating the resiliency of our corporate services and designing plans that will allow for the continuity of vital business functions is essential to the evolution of service delivery

To further aid our valued members in public service, this program will share first-hand experiences and strategies that will further strengthen internal operations against threats; in addition to key practices that ensure the continuity of critical corporate and shared functions amid ongoing transformation and the challenges this poses.