Pennsylvania is gaining national recognition for its digital leadership, yet modernizing services to meet the diverse needs of residents remains an ongoing mission. This session will unpack the Commonwealth’s enterprise-wide digital strategy and show how you can apply new approaches to redesign services, build equity, and strengthen public trust at scale.

Hear directly from leaders driving this transformation and gain insights you can bring back to your own agency to create faster, fairer, and more human-centered public services.

• Transform services through shared, cross-agency digital platforms
• Increase satisfaction by redesigning high-demand public services
• Reduce outdated processes with agile, iterative governance
• Optimize procurement to improve speed and vendor delivery
• Advance accessibility by aligning teams around common service standards

As the Commonwealth of Pennsylvania accelerates its digital transformation, strategic alignment between business and IT leaders is delivering measurable value across government. From rethinking procurement to launching unified digital platforms like PA.gov, Pennsylvania is reshaping service delivery by embedding collaboration at every level.

This session will unpack how these partnerships are working in practice so you can apply new approaches on how you align IT capabilities with mission-critical priorities.

• Explore how the Commonwealth restructured IT procurement to speed delivery and improve vendor engagement
• Examine how PA.gov’s digital redesign reflects deeper alignment between service goals and technology execution
• Learn how embedding IT teams within agency business units accelerates delivery and enhances accountability
• Understand how cross-functional governance models drive enterprise-wide platforms like grant management and digital identity
• Discover how in-house IT talent strategies reduce costs while increasing control over core digital services

Pennsylvania is emerging as a national leader in responsible AI adoption — from predictive traffic flows to improved student outcomes. By piloting real-world solutions and setting early governance standards, the Commonwealth is proving that AI can drive measurable improvements without compromising public trust.

This panel will spotlight how Pennsylvania is scaling AI across sectors while aligning innovation with accountability, ethics, and public value.

• Implement AI pilots in education, transportation, and core operations
• Apply ethical frameworks to high-impact use cases with public oversight
• Build AI governance models that prioritize transparency and auditability
• Partner with academia to accelerate responsible innovation
• Scale successful AI use cases statewide with equity in mind

1. From Strategy to Service: Turning Digital Vision into Measurable Outcomes
2. Responsible AI in Government: From Policy to Practice
3. Data Sharing Without Compromise: Enabling Secure, Cross-Agency Collaboration
4. Building Digital Capability at Scale: Workforce, Culture, and Skills
5. Cyber Resilience as a Business Enabler, Not a Barrier
6. Modernising Legacy Systems Without Disrupting Essential Services
7. Partnering for Innovation: Getting More Value from the Vendor–Agency Relationship

Every interaction with government is a chance to build — or break — trust. In Pennsylvania, data is no longer just an internal tool; it’s the foundation for designing services that meet people where they are, when they need it most. From predictive analytics to targeted outreach, the Commonwealth is leading a shift toward proactive, people-centered governance.

This keynote will spotlight how Pennsylvania is turning insight into action — using data not only to improve operations, but to restore confidence in public institutions.

• Advance data strategies that center people, not processes
• Improve responsiveness by connecting insights across agencies
• Use real-time data to guide outreach, not just measure impact
• Build public trust through transparency, equity, and accountability
• Move from reactive reporting to proactive service delivery

As technology continues to evolve, so must the way Pennsylvania serves its people. This final panel brings together public sector and industry voices to explore what’s possible — and what’s needed — to shape a digital future that is secure, inclusive, and forward-thinking. Rather than focusing only on what’s been achieved, the conversation will dive into the priorities that matter most, the risks that can’t be ignored, and the bold ideas that could define what comes next.

Join this interactive discussion to help imagine a digital future built on shared ambition, smarter delivery, and deeper public trust.

• Improve citizen experience through services that are simple, inclusive, and secure
• Scale AI and data innovation while reinforcing ethics and accountability
• Embrace risk as a driver of innovation across agencies and leadership
• Explore new models for collaboration across government, industry, and community
• Define what a unified, whole-of-state digital strategy could look like