Removing Barriers: Improving Digital Accessibility in the Public Sector
Thursday, 7 & 14 December 2023 | 10:00 AM – 2:30 PM AEDT | Online
Training Overview
Creating and Curating Inclusive Digital Spaces and Content
Access to digital services is not a luxury – it is a requirement for full participation in contemporary social, economic, and civic life. Therefore, your online and digital content must be inclusive of all your users. From people with disabilities to those with differing literacy levels, your web-based content needs to be accessible to all.
This is where the WCAG guidelines come in, providing a benchmark and roadmap for your journey to greater accessibility. Attend this course to discover the principles and practices of creating accessible content that meets the four principles of WCAG 2.1: perceivable, operable, understandable, and robust. Our training covers guidelines, content design, and human-centred design principles. It will provide you with hands-on practice to ensure you master the techniques for creating accessible text, multimedia, tables, forms, and more. Our expert trainer will guide you through best practices for creating accessible PDFs and e-books, testing and evaluating WCAG 2.1 compliance, and implementing these practices in public sector agencies.
Developed for content creators, curators, and designers, this course will equip you with the knowledge and skills needed to create and curate compliant, inclusive content for all users, including those with disabilities.
Who Should Attend
This course is designed for designers, specialists, editors, and officers, in charge of transforming all three levels of government, including:
Web, Content, CX, UI and Experience
Digital and Online Marketing
Digital Communications and Accessibility
Learning Outcomes
Understand the importance of accessibility of web and online services
Unpack WCAG 2.1 AA and WCAG 2.1 AAA principles and compliance, and think creatively about content design for accessibility
Develop empathy for people with disabilities and promote inclusivity
Increase engagement, satisfaction, and participation for all user
Meet Your Facilitator
Mauricio Perez
Human Centred Design Strategist
Good HCD
Mauricio Perez is a Human Centred Design (HCD) strategist in Sydney, Australia. He specialises in Service Design, User Experience (UX) and Customer experience (CX). He is focused on making products and services better for your users, customers, citizens and even staff by placing their needs at the centre of the design process.
He works to find the right problem through research, analysis and synthesis before finding the right solutions through design, testing and iteration. He works across government, financial, health and communication sectors. He has a passion for inclusive, environmental and ethical design practices.
Key Sessions
WCAG 2.0 AA, WCAG 2.1 AA, and Accessibility
- Unpacking the Guidelines and What it Mean for Accessibility
- An overview of WCAG 2.0 AA and WCAG 2.1 AA
- Key terms and definitions
- Unpacking the key differences between WCAG 2.0 AA and WCAG 2.1 AA
- Evaluating how they effect the user experience
- Disability and Web Accessibility in Government Agencies
- Exploring the different types of disability
- How this impacts the online and
- Uncovering the specific accessibility challenges
- Common accessibility challenges of government websites
Your Users and Their Web Accessibility Challenges
- Understanding Culturally and Linguistically Diverse Users and Users with Differing Literacy Levels
- How web accessibility can exclude users from CALD backgrounds
- Exploring how WCAG guidelines can help you develop inclusive content
- Things to consider when developing online content for users with varying literacy levels
- Understanding Your Users
- User insights and analytics
- Evaluating user research and feedback
- Identifying your different user groups
- Uncovering their needs and preferences
Designing for Inclusion
- Personas and Problems
- Persona creation
- What are the questions that you need to ask
- Framing the right problem
- How Human-Centred Design can help
- Structure and Tone
- • How do people read
- • The power of plain English
- • Testing and feedback
- • Assessing different formats
Exploring Temporary Disabilities, Neurodivergence, and Assistive Technology
- Temporary Disabilities and Neurodivergence
- Learn about temporary disabilities and how they effect the online user experience
- Contextual disabilities
- Designing for neurodivergence
- Understanding Your Users
- Exploring assistive technologies and accommodations
- How do they enable accessibility
- Testing to ensure digital content is compatible and functional