In-house Training
ITIL 4 Foundation Course
Transform Service Management: Master ITIL 4 for Excellence in IT Services
Overview
In the realm of IT service management (ITSM), ITIL 4 stands as the premier framework for optimising IT services from the ground up. This latest iteration of the IT Infrastructure Library framework integrates the traditional principles of ITSM with the agility and flexibility required by modern enterprises, including an emphasis on automation, real-time data processing, and a customer-centric approach.
ITIL 4 provides a holistic and flexible basis for transforming IT service management strategies, by advocating a systematic approach to service creation, delivery, and continual improvement. The framework is designed to enable businesses to align more closely with customer needs and to handle emerging technologies and software practices more adeptly.
Key aspects of ITIL 4 include:
- Focus on Value Creation: Emphasises the collaboration between IT operations and business strategy to drive value creation.
- Holistic Approach: Incorporates a comprehensive, end-to-end model that covers the full delivery and operating spectrum, ensuring versatility and flexibility.
- Integration of New Technologies: Addresses the management of IT services using new methodologies like Lean IT, Agile, and DevOps, facilitating more agile and responsive service management processes.
- Guidance on Governance and Compliance: Provides essential practices in governance and regulatory compliance that are more important than ever in the digital age.
- Continuous Improvement: Focuses on continuous development and iteration of services and processes to adapt swiftly to changing business needs and technology updates.
For professionals aiming to refine their organisational roles or enhance their service management skills, ITIL 4 offers essential guidance to adapt to and thrive in fast-evolving IT environments.
Who Should Attend?
Learning Outcomes
In-house Training
ITIL 4 Foundation Course
Session details
- Equip yourself with essential exam skills
- Hands-on training customised to meet your business needs
- Award winning trainers
Level: Fundamentals
No previous experience necessary
Key Sessions
- Service Management Concepts: Understand the key concepts and terminology used within ITIL and IT service management.
- The ITIL Service Value System (SVS): Explore the components of the ITIL SVS which ensures a holistic approach to the facilitation of value co-creation.
- The Four Dimensions of Service Management: Examine factors that have an impact on the performance of service management including organisations and people, information and technology, partners and suppliers, and value streams and processes.
- ITIL Practices: Introduction to ITIL practices with an emphasis on how they contribute to value chain activities, improving the quality of IT services and customer satisfaction.
- Guiding Principles: Learn the seven guiding principles of ITIL 4 which can help guide an organisation’s actions and decision making.
- Create, Deliver, and Support (CDS): Focuses on operational activities and digital product and service creation and delivery.
- Drive Stakeholder Value (DSV): Looks at all types of stakeholder engagement and interaction between service providers and their customers, users, suppliers, and partners.
- High Velocity IT (HVIT): Explores the ways in which digital organisations and digital operating models function in high-velocity environments.
- Direct, Plan, and Improve (DPI): Provides practical skills for creating a ‘learning and improving’ IT organisation with a strong and effective strategic direction.
- Integration of Concepts: Apply ITIL principles in various real-world contexts, integrating different streams of value creation.
- ITIL Strategist Direct Plan and Improve (DPI): Share insights necessary for building a learning and improving IT organisation that executes effective strategic directions.
- ITIL Leader Digital and IT Strategy (DITS): Focuses on aligning digital business strategy with IT strategy.
- Crafting Digital Organisation Strategy: Learn how to stay relevant and sensitive to market and industry changes.
- Preparing for Disruption: Understand techniques to prepare for technological disruption and to pivot accordingly using ITIL 4 strategies.
- Risk Management: Enhance capabilities in risk assessment, mitigation strategies, and turning risks into opportunities.
- ITIL Specialist Create, Deliver, and Support: Deep dive into how to integrate different value streams and activities to create, deliver, and support IT-enabled products and services.
- ITIL Specialist Drive Stakeholder Value: Enhance skills in stakeholder management including relationships, SLA design, multi-supplier management, and communication.
- ITIL Specialist High Velocity IT: Explore the application of ITIL practices in high-velocity contexts, particularly for digital enterprises undergoing agile transformations.
- Applying the ITIL Practices: Detailed application of ITIL practices tailored to digital businesses and how they can leverage these for competitive advantage.
- Continuous Improvement: Implement continuous improvement models to perpetually enhance the service management and delivery.
Meet Your Facilitator
People Cert Expert Speakers
More details coming soon
Get in touch today to find out more about this course.
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