Overview
Service blueprints help organisations understand complex services and identify opportunities for improvement. But turning those insights into meaningful change requires more than a well-designed blueprint.
This advanced course equips public sector professionals with the practical skills to move from blueprint insights to organisational action. Learn how to prioritise high-value opportunities, align stakeholders, establish ownership and governance, and develop delivery-ready roadmaps that secure leadership support and investment.
Through hands-on exercises and a realistic public sector case study, participants will apply a practical Blueprint-to-Delivery Framework to bridge the gap between service design and implementation, ensuring insights translate into decisions, delivery and measurable service improvements.
Ready to turn your blueprints into action? Register now and build the skills to drive meaningful service improvements.
Who Should Attend?
This course is designed for public sector practitioners who own or lead what happens after a service blueprint is built, including:
Service Designers and Senior Service Designers ready to influence delivery (not just design)
CX / Customer Experience Leads and Managers translating insight into action
Service Delivery and Operations Managers accountable for implementation
Digital Product Managers and Product Owners working on service-facing initiatives
Transformation and Change Leads driving service or digital reform
Policy, Program and PMO practitioners shaping service investment decisions
You’ll get the most from this course if you: Have participated in or led at least one service blueprinting exercise | Are currently working on (or about to work on) translating blueprint outputs into delivery | Have some influence over prioritisation, governance, or stakeholder decisions in your organisation
Also relevant for: Business Analysts | Journey Mapping Leads | Digital/ICT Engagement Leads — especially where they contribute to prioritisation, governance, or implementation planning.
Learning Outcomes
By the end of this course, you will be able to:
Diagnose why blueprint insights stall — identifying which of the four failure modes (decision, ownership, translation, story) is blocking progress.
Convert observations into decision-ready insights and actionable options, with clear root causes, impacts and implementation pathways.
Prioritise initiatives using a repeatable framework that balances value, feasibility, risk, policy constraints and organisational capacity.
Facilitate prioritisation and alignment conversations across policy, operations, service design, digital and ICT teams.
Establish governance, sponsorship and ownership structures that keep work moving beyond the workshop.
Translate blueprint intent into delivery-ready roadmaps, initiatives and backlog items — with traceability back to the original insight.
Communicate a compelling, evidence-based case for change that secures executive buy-in, funding and approval.
Online Training
From Service Blueprint to Delivery: Prioritisation, Ownership & Implementation
Session details
- Move from insights and artefacts to decisions, ownership and action
- Prioritise confidently within public-sector constraints and competing stakeholder interests
- Learn practical techniques for facilitating implementation conversations and building alignment
- Create recommendations that leaders can evaluate, approve and fund
- Establish governance and accountability that survives beyond workshops
- Translate blueprint outputs into delivery-ready initiatives, roadmaps and backlogs
- Build compelling cases for change supported by evidence and measurable outcomes
- Learn how to keep blueprint work alive through governance, ownership and delivery traceability
- Leave with practical tools and frameworks that can be immediately applied within your organisation
Familiarity with the topic is required
Meet Your Facilitator
Pete Saunders
Consultant | Pete Saunders Consulting
Pete Saunders is a self-described strategy nerd who operates at the intersection of design, experience, technology, and operations. He specialises in improving experiences and outcomes through service design, patient journey mapping, innovation, digital strategy, and commercialisation working across health, education, and all levels of government.
His portfolio includes:
- Developing the first-ever digital strategy for the (then) Victorian Department of Health and Human Services
- Creating a patient experience and innovation roadmap for a multi-site radiology provider in New Zealand
- Designing a five-year roadmap for patient and carer services for Australians impacted by upper GI cancers
- Leading the digital transformation and commercialisation strategy for workplace mental health services delivered by one of Australia’s most prominent research organisations
- Crafting service blueprints and go-to-market strategies for new health insurance products
Pete’s leadership experience includes serving as Chief Operating Officer at TALi Health (ASX:TD1), a software-as-a-medical-device company, and founding and commercialising a health-tech startup.
With a background in design, marketing, and advertising, Pete brings a distinctive perspective and a versatile toolkit to tackling complex system challenges delivering better outcomes for the people who need them most.
What your peers had to say
Register Today
Join this training for professionals working within the Public Sector
Extra Early Bird
Ends 4 Dec
$A 850
per person + tax $400 savingEarly Bird
Ends 22 Jan
$A 1050
per person + tax $200 savingRegular
Ends 23 Feb
$A 1250
per person + taxFor group or payment enquiries or custom training solutions, please contact [email protected]
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