Overview
The Effective Crisis Communications Experience
When a crisis strikes, clear and timely communication helps communities act, builds trust and supports recovery.
This two-day virtual workshop equips you with practical strategies to communicate effectively and ethically throughout a crisis—from preparation to recovery. Through expert facilitation, real-world case studies and an interactive crisis simulation, you’ll learn to:
- Develop a strategic crisis communications plan.
- Monitor digital media and respond to misinformation.
- Make ethical decisions under pressure.
- Restore trust and strengthen public confidence.
Be ready when it matters most. Register now.
Who Should Attend?
This fundamentals-level course is designed for APS 4–APS 6 / EL 1 professionals (or state, territory and local government equivalents) working in crisis, communication, or public engagement roles across law enforcement, emergency services, health services, and other government agencies.
Relevant roles include: Advisors, Coordinators, Team Leads, Managers, Officers, and Specialists in Public Information, Community Engagement, and Communication · Crisis Communications and Media Liaison · Public Affairs, Public Relations, and Social Media · Emergency Management, Response and Recovery · Stakeholder Engagement and Policy · Marketing and Communications
Ideal for participants who: Support or lead communications during critical incidents or crises · Need practical skills to develop clear, timely, and effective messaging · Work with media, social channels, or internal stakeholders during emergencies · Seek to enhance their confidence and capability in managing public information under pressure
Learning Outcomes
By the end of this course, you will be able to:
Develop strategic crisis communication plans that align with organisational objectives, stakeholder expectations, and ethical standards.
Enhance digital media capabilities to effectively manage online platforms, monitor misinformation, and assess communication impact during crises.
Apply ethical decision-making frameworks to maintain transparency, accountability, and public trust under pressure.
Strengthen post-crisis recovery and resilience strategies, focusing on stakeholder engagement, reputation rebuilding, and long-term preparedness.
Collaborate confidently in high-pressure scenarios, demonstrating leadership and coordination within dynamic, virtual environments.
Online Training
Effective Crisis Communication
Session details
- Strengthen your agency’s ability to communicate clearly and decisively when it matters most.
- Build public trust through consistent, transparent messaging during fast-moving events.
- Gain hands-on experience in realistic crisis simulations tailored to government contexts.
- Learn practical frameworks for ethical decision-making and stakeholder coordination.
- Equip your team with digital tools and strategies to counter misinformation and drive recovery.
No previous experience necessary
Meet Your Facilitator
Philip Wagner
Principal Cyber Security Specialist, Leadership, Communications & Cyber Educator, CISO, G.P.Wagner Pty. Ltd
Philip is a distinguished cybersecurity, leadership, communications and cyber expert and educator, with extensive senior experience in civilian and military environments, in leadership and cyber.
He has advised industries ranging from finance and education to government and technology, which included their communication approach.
Notable roles include Director of Cyber Security at the Department of Prime Minister and Cabinet, Director of Cyber Security and Deputy Chief Information Security Officer at the National Disability Insurance Agency (NDIA), Senior Project Management roles in the public and private sector, and a Staff Planner for the Australian Defence Force. In all these roles, Philip has been called upon to develop the communications for the target audience, from Government Ministers and senior public servants to staff and the Australian public.
He has deployed on several domestic operations (Operation Bushfire Assist, Operation COVID Assist) with the ADF, where, as part of his role, he worked as part of the Crisis Communications Team to provide accurate and timely communications in crisis situations, to State and Local Governments and their constituents. Philip's expertise in leadership, training, incident response planning and communications in crisis situations makes him an invaluable resource for public sector professionals, seeking to enhance their crisis communications approach and capabilities.
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