Online Training
Effective Crisis Communication
Communicating with impact for greater resilience
1 & 2 October 2024
10:00 AM - 2:30 PM AEST
Next intake: 1 & 2 October 2024 | 10:00 AM - 2:30 PM AEST
Overview
The Effective Crisis Communications workshop offers an invaluable learning experience for senior communications professionals. Spanning two days, it explores the intricacies of crisis communication across government sectors. This workshop is tailored to empower participants with robust strategies to tackle various crisis types, emphasising both practical and theoretical aspects.
Participants will engage in interactive modules focused on strategic communication planning, digital media management during crises, and ethical communication practices. These sessions are designed to be hands-on and scenario-based, ensuring that attendees gain real-world insights and skills.
A significant emphasis is placed on ethics and transparency in crisis communication. Professionals will explore the importance of maintaining integrity and clear communication with stakeholders during challenging times. This segment is crucial for building trust and effective public messaging in crisis situations.
The workshop concludes with a focus on post-crisis recovery and future planning. Attendees will learn to evaluate the impact of crises on their organisations and communities, developing forward-thinking strategies for future crisis management. This final module is essential for fostering resilience and preparedness in government communications.
Who Should Attend?
Law Enforcement, Emergency Services, Health Services and other Local, State and Commonwealth government departments and agencies' Advisors, Coordinators, Leads, Managers, Officer, Specialists of:Learning Outcomes
Online Training
Effective Crisis Communication
Session details
- Gain specialised knowledge in managing various types of crises effectively.
- Learn to leverage digital platforms optimally during crisis situations.
- Develop strategies for future crisis anticipation and management.
Level: Fundamentals
No previous experience necessary
Key Sessions
- Understand the principles of strategic communication and its role in managing various crises.
- Identify and analyse different crises, including natural disasters, organisational crises, public health emergencies, and socio-political crises.
- Evaluate the communication strategies appropriate for each of the above, considering factors such as audience demographics, severity, and media channels.
- Develop effective crisis communication plans tailored to specific scenarios, integrating risk assessment, message crafting, and stakeholder engagement strategies.
- Apply crisis communication principles to real-world scenarios through case studies and simulations, demonstrating the ability to adapt strategies to dynamic situations.
- Critically assess the ethical considerations and potential consequences of strategic communication decisions made during crises, emphasising transparency, accountability, and trust-building.
- Digital media in crisis communication: recognising its potential to disseminate information rapidly and reach diverse audiences.
- Identify key digital media platforms and tools and assess their strengths and limitations.
- Understanding and tackling the spread of misinformation, virality of content, and the influence of user-generated content on public perceptions.
- Leveraging digital media monitoring and analytics tools to track conversations, sentiment, and engagement
- Enabling informed decision-making and response strategies.
- Evaluate the effectiveness of digital media communication
- Unpacking the ethical principles of crisis communication
- Integrity, accountability, and respect
- Transparency and its role in building trust, credibility, and maintaining organisational reputation
- Asses ethical dilemmas; such as balancing the need for transparency with legal constraints, protecting sensitive information
- Managing diverse conflicting stakeholder expectations
- Integrating ethical considerations into planning and decision-making processes
- Fostering a culture of ethical awareness, continuous learning, and improvement within the organisation
- Rebuilding organisational resilience and reputation
- Key components of post-crisis recovery: assessing damage, restoring operations, addressing stakeholders’ needs, and rebuilding trust and confidence
- Evaluating best practices and case studies
- Strategies for long-term resilience and sustainability
- Exploring risk assessment, scenario planning, and crisis preparedness measures
- Anticipate and mitigate potential future crises, identifying emerging risks, vulnerabilities, and opportunities for proactive intervention
Meet Your Facilitator
DANTE ST JAMES
Trainer and Digital Expert | Clickstarter
Dante St James, a recognised digital expert from Clickstarter, has over a decade of experience helping government agencies, not-forprofits, NGOs and businesses navigate the complexities of digital transformation. He has provided training, coaching, and consulting services to organisations across Australia, helping them to leverage digital tools and social media platforms to engage with their audiences effectively.
Dante is a highly sought-after small business advisor and an accredited Meta Lead Trainer, Community Manager, Media Planning Professional and Digital Marketing Associate. He is also accredited as a LinkedIn Marketing Labs Professional, Twitter Flight School Professional and TikTok Academy-accredited Professional. Dante has also worked extensively with the Northern Territory Government, the Commonwealth’s Digital Solutions, Entrepreneurship Facilitators, BeConnected, Stay Smart Online and Self-Employment Assistance programs.
He is also a well-travelled speaker on the topics of social media, search optimisation, public speaking, personal branding and copywriting. His national reach has included work with Business Station in Western Australia & Queensland, events with Advance Queensland and Sunshine Coast Council, campaigns for NSW Health, the Small Business Development Corporation of Western Australia and Workforce Blueprint in South Australia.
Register Today
Join this training for professionals working within the Public Sector
Additional discounts are available for group registrations of 10 or more. For group or payment enquiries or custom training solutions, please contact [email protected]
Customised in-house options available for teams
Interested in any of our online trainings?
You can also choose to have them delivered in house. We will work closely with our inspiring session facilitators to tailor the content around the key development areas your team are prioritising, shape the learning outcomes around your core departmental challenges and make the most of your L&D and upskilling budget.
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