Online Training
Business Process Mapping for the Public Sector
Get Started on Your Process Transformation Journey
Tuesday, 7 May 2024
9:00 AM to 4:30 PM AEST
Next intake: Tuesday, 7 May 2024 | 9:00 AM to 4:30 PM AEST
Overview
Unravel the intricacies of organisational operations by shedding light on transparency, pinpointing bottlenecks, and ensuring compliance, laying the groundwork for continuous enhancement. Tailored for public sector champions, this course seamlessly combines dynamic presentations, engaging discussions, and practical activities to equip you with the tools to streamline operations and attain organisational excellence.
Seize this opportunity to acquire actionable insights, hone essential techniques, and develop your strategy for streamlined processes, consistency, and transparency in the ever-evolving landscape of the public sector. Prepare to elevate your skills and revolutionise your approach to public sector processes!
Who Should Attend?
This course is designed for Specialists, Officers, Analysts:Learning Outcomes
Online Training
Business Process Mapping for the Public Sector
Session details
- Boost Efficiency & Cut Costs: Discover how Business Process Mapping (BPM) identifies inefficiencies, bottlenecks, and redundancies, saving time and money.
- Improve Transparency & Compliance: Gain hands-on skills to map and analyse processes, ensuring they align with regulations and standards, leading to increased clarity and trust.
- Drive Continuous Improvement: Learn techniques to optimise processes, implement Lean and Six Sigma methodologies, and build an agile government agency.
Level: Fundamentals
No previous experience necessary
Key Sessions
Business Process Mapping: Definitions and Benefits
• Significance and application of business process mapping and value streams
• Benefits of process mapping for organisations
• Common process mapping techniques and symbols
Setting up for Process Mapping
• Identifying processes ripe for mapping
• Defining process boundaries and scope
• Gathering relevant process information and documentation
Process Mapping Techniques
• Unpacking various process mapping techniques (e.g., flowcharts, swimlane diagrams, value stream mapping)
• Questions to ask before choosing techniques for different process scenarios
• Best practices for creating clear and effective process maps
Mapping a Business Process
• Hands-on exercise: Participants work in groups to map a sample business process using the chosen technique
• Facilitator provides guidance and feedback on the process maps
• Discussion on common challenges and solutions encountered during the exercise
Analysing and Improving Processes
• Analysing process maps to identify bottlenecks, inefficiencies, and areas for improvement
• Exploring Lean and Six Sigma concepts for process optimisation
• Discussing potential process improvements and brainstorming ideas
Implementing Process Improvements
• Strategies for implementing process changes effectively
• Change management principles and stakeholder engagement
• Tracking and measuring the impact of process improvements
Case Studies and Real-World Examples
- Presentation of case studies showcasing successful process mapping initiatives
- Discussion on lessons learned and best practices from real-world examples
- Group Discussion
Meet Your Facilitator
Mustafa Ghulam
Transformation and Process Specialist
Imagine a world where your public sector agency hums like a finely tuned machine. Processes flow seamlessly, employees are empowered, and citizens sing your praises. That’s the world Mustafa can help you create.
With 23 years of experience under his belt, Mustafa has tackled process challenges across five countries and all three tiers of government (federal, state, and local). He’s a powerhouse of knowledge and expertise, holding dual certifications in change management and project management, and the coveted title of Lean Six Sigma Master Black Belt from Cardiff University.
Register Today
Join this training for professionals working within the Public Sector
Additional discounts are available for group registrations of 10 or more. For group or payment enquiries or custom training solutions, please contact [email protected]
Customised in-house options available for teams
Interested in any of our online trainings?
You can also choose to have them delivered in house. We will work closely with our inspiring session facilitators to tailor the content around the key development areas your team are prioritising, shape the learning outcomes around your core departmental challenges and make the most of your L&D and upskilling budget.
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