Overview
Inaccessible digital services can prevent people from accessing essential government information and support. With 1 in 5 Australians and 1 in 6 New Zealanders living with disability, accessibility must be embedded across every digital touchpoint.
Removing Barriers: Improving Digital Accessibility in the Public Sector helps teams move beyond compliance and apply WCAG 2.2 and Human-Centred Design in practical government settings. You’ll learn to identify barriers, involve diverse users and build more inclusive websites, forms, online meetings, e-learning and digital services.
Through practical audits, realistic scenarios and assistive technology demonstrations, you’ll leave with clear actions for your organisation. Register now and help create digital services that work for everyone.
Who Should Attend?
This course is designed for public sector professionals at APS 5–EL 2, or equivalent Advisor to Manager levels in the New Zealand Public Service, who contribute to designing, writing, maintaining, or overseeing digital content, online services, e-learning, or user experiences and who need to apply WCAG 2.2 and accessibility principles with confidence. This course is ideal for participants who: - Produce or review digital content, forms, documents, e-learning modules, or online services - Need a current, practical understanding of WCAG 2.2 and where WCAG 3.0 is heading - Work with diverse user groups, including people with disability, neurodivergence, or cognitive access needs - Contribute to human-centred design, user research, or service design projects - Need to educate or influence stakeholders across digital delivery
Digital Content and Communications Content Designers, Editors, Digital Officers, Web Administrators, and Online Communications or Engagement Officers.
User Experience and Learning Design UX, UI and Service Designers, E-Learning Developers, Instructional Designers, and User Researchers.
Policy, Projects and Service Improvement Policy, Program and Project Officers, Business Analysts, Information Management Officers, and Digital Transformation professionals.
Accessibility, Technology and Leadership Inclusion and Accessibility Officers, ICT Support Officers, and EL 1–2 leaders responsible for digital quality, user experience or compliance.
Learning Outcomes
By the end of this course, you will be able to:
Apply WCAG 2.2 principles confidently across web content, documents, e-learning, and digital communications
Understand the direction of WCAG 3.0 and prepare your organisation for future requirements
Design inclusively for a broad range of users, including people with neurodivergence, cognitive disabilities, temporary impairments, and non-physical access needs
Make online meetings and virtual events accessible using current platform features
Evaluate and improve PDFs, documents, and e-learning content for accessibility compliance
Use AI tools appropriately to support accessibility auditing and WCAG interpretation, with human verification
Champion inclusive practices across your team and work respectfully alongside people with a disability
Engage and educate stakeholders, including non-digital colleagues and SMEs, to build a culture of accessibility
Online Training
Beyond Compliance: Practical Digital Accessibility for the Public Sector
Session details
- Get current with WCAG 2.2 and understand where WCAG 3.0 is heading, so your accessibility practice stays relevant and ready for what’s next
- Go beyond checklist thinking by applying user-centred research to uncover barriers earlier, test assumptions and improve public services iteratively
- Understand diverse users more deeply and design with greater care for neurodivergent, cognitively diverse, ageing, and situationally impaired users
- Champion equitable access by building the skills to create digital services that help everyone in our communities participate fully in civic, social, and economic life
- Use AI with confidence by learning where it can support accessibility work, such as interpreting WCAG and auditing content, while knowing where human judgement remains essential
- Practise, not just listen, through realistic scenarios, content audits, stakeholder mapping, persona role
play, assistive technology demonstrations and action planning, including discussion of legacy content and
limited-resource environments - Drive change in your organisation by strengthening your ability to educate colleagues, influence stakeholders, and embed accessibility into everyday workflows
- Learn in an accessible environment that reflects best practice, with captions, accessible materials, and flexible ways to participate from day one
No previous experience necessary
Meet Your Facilitator
Mauricio Perez
HCD Strategist and Accessibility Specialist | Good HCD
Mauricio is a Human-Centred Design (HCD) strategist based in Sydney, Australia, specialising in Service Design, User Experience (UX), and Customer Experience (CX).
Mauricio is dedicated to improving products and services by putting the needs of users, customers, citizens, and even staff at the core of the design process. His approach focuses on identifying the right problems through thorough research, analysis, and synthesis and delivering effective solutions through design, testing, and iteration.
With experience spanning the government, financial, health, and communications sectors, Mauricio brings a versatile and thoughtful perspective to every project. He is deeply passionate about accessibility, inclusivity, environmental sustainability, and ethical design practices, ensuring that his work creates meaningful and lasting impact.
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Join this training for professionals working within the Public Sector
Extra Early Bird
Ends 27 Nov
$A 795
per person + tax $400 savingEarly Bird
Ends 8 Jan
$A 995
per person + tax $200 savingRegular
Ends 9 Feb
$A 1195
per person + taxFor group or payment enquiries or custom training solutions, please contact [email protected]
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