Online Training

Lean Six Sigma Yellow Belt for the Public Sector

A practical and results-driven approach to improving efficiency, reducing waste, and delivering better public outcomes.

25 June 2025

9:00 AM - 4:30 PM AEST

Next intake: 25 June 2025 | 9:00 AM - 4:30 PM AEST

Overview

Public expectations of government services have never been higher. At the same time, agencies at all levels—federal, state, and local—face increasing budget constraints, complex regulatory environments, and rising service demands. According to the Australian Public Service Commission, nearly 50% of APS employees believe their agency needs to improve its efficiency and effectiveness.

Lean Six Sigma is a globally recognised methodology that empowers public service professionals with the tools to optimise processes, reduce inefficiencies, and enhance service delivery. By combining Lean principles (eliminating waste) with Six Sigma’s structured, data-driven approach, this training provides practical strategies to streamline workflows, improve decision-making, and sustain long-term improvements.

This interactive, hands-on course is designed specifically for government professionals, equipping them with the skills to apply Lean Six Sigma methods in real-world public service contexts. Participants will gain a working knowledge of Lean Six Sigma principles through a mix of presentations, case studies, quizzes, videos, discussions, and practical exercises tailored to the unique challenges of the public sector.

Additionally, participants have the option of one-on-one post-session coaching, enabling them to apply their learnings directly to a workplace project for immediate impact. This foundational course also provides a pathway to Lean Six Sigma Green and Black Belt certifications, further advancing career opportunities in business improvement and transformation.

Who Should Attend?

This course is ideal for EL1, EL2, and SES, state, and local government professionals responsible for driving process improvements, managing change, and enhancing service delivery. It is particularly beneficial for:
Business Improvement Professionals seeking structured approaches to efficiency gains
Change Management Practitioners looking to drive transformation initiatives
Project Managers aiming to embed Lean methodologies into project lifecycles
Leaders and Managers overseeing teams and operational efficiencies
Business Analysts responsible for process design and optimisation
Technology-Focused Roles integrating automation and process improvements

Learning Outcomes

Understand and apply Lean tools to enhance process efficiency in public service operations
Gain a strong foundation in Lean and Six Sigma principles, with a focus on real-world application
Identify and eliminate process waste while distinguishing between different types of inefficiencies
Select the right tools at the right time to improve service delivery outcomes
Sustain business process improvements through structured methodologies and performance metrics
Apply learning to a real work project, reinforcing immediate workplace value

Online Training

Lean Six Sigma Yellow Belt for the Public Sector

Session details

Lean Six Sigma equips government agencies with a proven, data-driven methodology to streamline operations, eliminate inefficiencies, and enhance service delivery—helping federal, state, and local governments reduce costs, improve outcomes, and create lasting impact for citizens.

  • Proven Impact: Achieves up to 30% efficiency gains in government process improvement projects worldwide
  • Data-Driven Decision Making: Aligns with the APS commitment to evidence-based policy and service design
  • Enhanced Public Outcomes: Reduces wait times, eliminates redundancies, and improves service delivery

Strengthen your capabilities. Drive efficiency. Deliver greater public value.

View course modules

Level: Intermediate

Some familiarity with topic is recommended

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Key Sessions

9:00 AM – 10:45 AM

9:00 Welcome and Introductions

9:15 What is Lean Six Sigma?

  • Overview of Lean principles (waste reduction) and Six Sigma (process improvement).
  • History and development of Lean Six Sigma.

9:45 Benefits of Lean Six Sigma

  • Improved efficiency, reduced defects, cost savings, customer satisfaction.

10:00 Key Concepts and Terms

  • Define terms like DMAIC, waste, value stream, process variation, etc.

10:30 Breakout room Interactive Activity

Module 1 recap and learning quiz

10:45am Morning Tea

11:00 AM – 1:00 PM

11:00 DMAIC Cycle Overview

  • Define: Identifying the problem and goals.
  • Measure: Understanding the current state, collecting data.
  • Analyze: Identifying root causes.
  • Improve: Implementing solutions.
  • Control: Ensuring improvements are sustained.

11:45 Lean Concepts and tools

Waste (Muda)

  • The 7 types of waste:

Value Stream Mapping

  • Visualizing processes to identify inefficiencies.

5S (Sort, Set in Order, Shine, Standardize, Sustain)

  • Discuss how 5S helps with maintaining efficiency and order in the workplace

12:30 Breakout room Interactive Activity. Hint: Its about an office task everyone does!

Module 2 recap and learning quiz

1:00PM Break for Lunch

2:00 PM – 3:15 PM

2:00 Understanding process data

2:15 Business process mapping

  • Various types
  • How to choose right processes for improvement

2:30 Root cause analysis

  • Fishbone diagrams
  • 5 Whys

2:45 Problem Solving tools

  • Brainstorming & Prioritization
  • Techniques for generating ideas and prioritizing solutions (e.g., Pareto Principle, voting).
  • Standard Work and Standard Operating Procedures (SOPs)
  • Importance of creating standardized processes for consistency

3:00 Breakout room Interactive Activity

3:15 Afternoon Tea

3:30 PM – 4:30 PM

3:30 Using change management techniques

  • Public Service specific case studies and learnings

3:45 Opportunities for Growth in Lean Six Sigma

  • Overview of Green Belt and Black Belt certifications and what’s next after Yellow Belt

4:00 Breakout room Interactive Activity

  • Session recap, Q&A and Information about 1:1 project coaching

4:30: Closing remarks and end of session

Participants will be offered an optional 30-minute coaching within 30 days after the session to assist them on 1:1 basis with their workplace related project to further apply their newly learnt Lean Six Sigma Yellow Belt learnings. Any information shared by participants will be strictly confidential and participants are encouraged to follow their organisation specific information security and record management practices.

Meet Your Facilitator

Mustafa Image

Mustafa Ghulam

Transformation and Process Specialist

Mustafa has 23 years’ experience in five countries across range of industries. He has uniquely worked in all the three tiers of public service (federal, state, and local government). He is a dual certified change manager, certified project manager and a Lean Six Sigma Master Black Belt from Cardiff University.

Mustafa is passionate about leading system and process improvement using effective change management to improve employee and customer experiences. Mustafa is a known conference speaker and has delivered case studies and panel discussions for 10+ national and international conferences. He is a father of three active kids and likes to spend his spare time with his family and especially loves to travel and explore new cuisines!

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Join this training for professionals working within the Public Sector

Pay for individual courses

Extra Early Bird

Ends 11 Apr

$A 1600

per person + tax $400 saving
Register NOW

 

Early Bird

Ends 9 May

$A 1800

per person + tax $200 saving

 

Regular

Ends 24 Jun

$A 2000

per person + tax

Additional discounts are available for group registrations of 10 or more. For group or payment enquiries or custom training solutions, please contact training@publicsector.academy

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