Online Training
Business Process Mapping for Public Sector
Get started on your process transformation journey
12 February 2025
9:00am to 4:30pm AEDT
Next intake: 12 February 2025 | 9:00am to 4:30pm AEDT
Overview
In the current climate of heightened scrutiny over public sector budgets and spending quality plus the imperative to cut costs, Business Process Mapping emerges as a powerful tool for government agencies. Business Process Mapping is a structured approach that provides organisations with a clear view of their operations. As an approach that requires nothing more than pen, paper and time (and space) to think, it is perfect for public servants to identify opportunities for process optimisation.
The advantages of Business Process Mapping are multifaceted. Firstly, it fosters transparency and clarity, simplifying the comprehension of roles and responsibilities for employees. Secondly, it lays the groundwork for process optimization by pinpointing bottlenecks, redundancies, and inefficiencies. Moreover, it ensures regulatory compliance and risk management, aligning processes with established standards. Furthermore, it encourages uniformity and standardization across the organisation, enhancing overall quality and customer satisfaction.
Finally, it acts as a foundation for continuous improvement initiatives like Lean or Six Sigma, making organisations more agile and competitive in the dynamic public sector environment. This course has been specially developed for public sector professionals who are responsible for streamlining operations, enhancing productivity, and driving organisational excellence. Through a mix of presentations, discussions and activities it will provide insights that can effectively drive transparency, optimisation, and improvement.
Learning Outcomes
Online Training
Business Process Mapping for Public Sector
Session details
- Establish foundations for process optimisation
- Build consistency and transparency in your processes
- The questions that you need to ask before you get started
- Understand practical application: steps
Level: Fundamentals
No previous experience necessary
Key Sessions
9:00am Welcome and Introductions
9:15am Business Process Mapping: Definitions and Benefits
- Business process mapping and value streams: Significance and application
- Benefits of process mapping for organisations
- Common process mapping techniques and symbols
10:00am Setting up for Process Mapping
- Identifying processes ripe for mapping
- Defining process boundaries and scope
- Gathering relevant process information and documentation
10:45am Morning Tea
11:00am Process Mapping Techniques
- Unpacking various process mapping techniques (e.g., flowcharts, swim lane diagrams, value stream mapping)
- Questions to ask before choosing technique for different process scenarios
- Best practices for creating clear and effective process maps
11:45am Mapping a Business Process
- Hands-on exercise: Participants work in groups to map a sample business process using the chosen technique
- Facilitator provides guidance and feedback on the process maps
- Discussion on common challenges and solutions encountered during the exercise
12:30pm Break
1:30pm Analysing and Improving Processes
- Analysing process maps to identify bottlenecks, inefficiencies, and areas for improvement
- Exploring Lean and Six Sigma concepts for process optimisation
- Discussing potential process improvements and brainstorming ideas
2:15pm Implementing Process Improvements
- Strategies for implementing process changes effectively
- Change management principles and stakeholder engagement
- Tracking and measuring the impact of process improvements
3:00pm Afternoon Tea
3:15pm Case Studies and Real-World Examples
- Presentation of case studies showcasing successful process mapping initiatives
- Discussion on lessons learned and best practices from real-world examples
3:45pm Group Discussion
4:15pm Closing Remarks
4:30pm End of Training
Meet Your Facilitator
Mustafa Ghulam
Transformation and Process Specialist
Mustafa has 23 years’ experience in five countries across range of industries. He has uniquely worked in all the three tiers of public service (federal, state, and local government). He is a dual certified change manager, certified project manager and a Lean Six Sigma Master Black Belt from Cardiff University.
Mustafa is passionate about leading system and process improvement using effective change management to improve employee and customer experiences. Mustafa is a known conference speaker and has delivered case studies and panel discussions for 10+ national and international conferences. He is a father of three active kids and likes to spend his spare time with his family and especially loves to travel and explore new cuisines!
Register Today
Join this training for professionals working within the Public Sector
Regular
Ends 11 Feb
$A 1195
per person + taxAdditional discounts are available for group registrations of 10 or more. For group or payment enquiries or custom training solutions, please contact [email protected]
Customised in-house options available for teams
Interested in any of our online trainings?
You can also choose to have them delivered in house. We will work closely with our inspiring session facilitators to tailor the content around the key development areas your team are prioritising, shape the learning outcomes around your core departmental challenges and make the most of your L&D and upskilling budget.
Enquire here for more informationCan't see what you need?
Download our training catalogue to review all available topics
Download full catalogue
