Reimagining Government Workflows with Agentic AI

Governments across North America are under sustained pressure to do more with less, as rising service demand, constrained budgets, workforce shortages, and fragmented legacy systems strain daily operations. Staff are still spending significant time navigating disconnected tools and manual, repetitive processes that slow mission delivery.

While agencies have adopted digital transformation and generative AI, most gains have been incremental, improving access to information rather than execution across systems. As a result, core operational complexity and cross-system workflows remain largely unchanged.

Public sector leaders are now looking to agentic AI to incorporate systems that can plan, reason, and act across workflows with human oversight, as the next step in improving efficiency and reducing operational burden. This shift moves AI from assisting decisions to helping complete work.

To discuss this journey, the next steps and opportunities ahead, Public Sector Network is pleased to partner with BMC Helix for this exciting discussion. This session brings together government and industry leaders to discuss the challenges driving adoption, the opportunities for impact, and the practical steps needed to move from experimentation to scaled, responsible deployment of agentic AI in government operations.